Windows Vista update KB938371: USB mouse not recognized
Hello
I have Windows Vista Business 32 bits (dutch version). Today I received update KB938371 (and a few more, but they don't cause any problems).
After restarting the system, the updates are fully installed. I can see my mouse-pointer, but my mouse stopped working. I get a failure, telling me that it cannot install the HID-compliant device. My mousepad is working though (it is a notebook...). I cannot remove the update. Others can be removed, but this one can't.
I discovered that this is already a known problem, but no solution yet..
Hey guys.. I logoff en start my LINUX.. that works fine...
Answers
Hi all,
I found the solution on another forum (forgot which one), and posted this solution in several threads. The problem is, as stated, a Human Interface Device in combination with update KB938371. After installing it, my usb-mouse stopped working. Just go to device manager --> HID-devices --> Unknown Device and search for drivers. Vista will not find any drivers online, so you have to search for drivers on your own computer. The location of this driver (in most cases) will be C:/Windows/Winsxs. You will get a popup saying "this is an unsigned driver bla bla bla". Just install the driver. The mouse worked for me (even without reboot).
OS: Vista Home Premium 64-bit.
-Dr-
All Replies
- can anyone or microsoft place a link for the c:\windows\inf folder in a zip that as not been changed with the update??
please, i have lost 2 days on this and i have much more to do then fix microsoft bad updates.
for now on my updates will be always off..
PLEASE PLACE A LINK OF A ZIP THAT CONTAINS INF FOLDER! NOW
please, i have lost 2 days on this and i have much more to do then fix microsoft bad updates.
for now on my updates will be always off..
PLEASE PLACE A LINK OF A ZIP THAT CONTAINS INF FOLDER! NOW!!!!!!- Same Problem Today and Solved
Remove all Human Interface ( hid )
Restart your vista
thats all
GooD luck - how do i remove all hid?
- in control panel / Hardware
you have keyboard?
if you have just go to control panel and go hardware and remove
Thats easy...
if you need a mouse , go to control panel and substitute mouse by keyboard ( i´m portuguese sorry for the english ) - tb sou pt, tou.m a passar com esta merd* pa, tenho teclado..
vou tentar isso. fez.s luz! thanks!
ja tentei de tudo. pkp - no painel de control nao encontro hardware.
obrigado pelas respostas.. mas podes.m dizer como se remove os hids?
eu entendo bue d pcs. n tou mm a ver onde é para remover.. - Vais ao Painel control / sistema / gestor de dispositivos
Em seguida abre o gestor de dispositivos de interface humana ( clica no + )
Ele abre os hids , remove / desinstala tudo e depois reinicia
Boa Sorte - Vais ao Painel control / sistema / gestor de dispositivos
Em seguida abre o gestor de dispositivos de interface humana ( clica no + )
Ele abre os hids , remove / desinstala tudo e depois reinicia
Boa Sorte - pois, gestao de dispositivos.. ja eu sabia lol..
pensava k tavas a dizer noutro sitio completamente diferente.. sorry a confuzao..
vou tentar agr! obrigadao!! - funcionou mesmo bem. foda-se 2 dias nisto e so quando aparece 1 tuga é k se resolve..
2 days spent fixing this problem.
HOW CAN MICROSOFT RELEASE AN UPDATE THAT MAKES THE MOUSE STOP WORKING?
HOW CAN THEY LET DAYS PASS WITH PEOPLE ALL OVER WITH THE SAME ISSUE, AND DONT RELEASE AND UPDATE TO FIX IT?
DO U UNDERSTAND THAT PEOPLE LOSS TIME TRYING TO SOLVE *** THEY DID WANNA?
LOST 2 DAYS OF CRIATIVITY AND GOT CLIENTS JUMPING UP AND DOWN.
I WILL NOT USE AUTOMATIC UPDATES EVER AGAIN.
BESIDES SUPPORT IS ***.
IT TOOK 2 DAYS TILL A PORTUGUESE TO SHOW UP AND GIVE A PROPER SOLUTION..
HE 2 WOKE UP AND NOTICED THE VISTA UPGRADED AND MOUSE DIDNT WORK. THANKS GOD HE WAS AROUND TO REPLY AND HELP OUT.
WHAT CAN WE EXPECT FROM MICRO..
I BUY VISTA, WORKS FOR 3 WEEKS, THEN I UPDATE AND NO MOUSE WILL WORK OR COURSER WILL SHOW?
FFS - TUGAPOWER !!!!
- TIPO, faz reboot, e dps começa a instalar o dispositivo d novo.. assim k akaba de instalar.. la se vai u rato.. devo ter k obrigadar o vista a nao instalar merdas automaticamente..
obrigadao man!
TUGAPOWER - I had the same trouble so I restored to the point before the last updates and downloaded SP1 for Vista. That cleared my problem and Vista is working fine.
- I had the same trouble (Vista 32, french) , restoration failed, the keyboard get stuck too. Safe mode didn't help, same trouble. I had to restard in command line mode, I then tried to put the .inf to trash, but not the .hid, unfortunately. I had to reinstall the whole system, one day of work totally lost, I'm going to downgrade to a XP Pro OEM, I can't stay with such an unreliable system.
- Microsoft, please post a patch!!!! now!!!!!!!
Anybody found aolution for this problem...please post
Hi all,
I had the same problem as posted here
I've update the thread with the update. Hopefully they'll give us a reply soon enough.
Hi all,
I found the solution on another forum (forgot which one), and posted this solution in several threads. The problem is, as stated, a Human Interface Device in combination with update KB938371. After installing it, my usb-mouse stopped working. Just go to device manager --> HID-devices --> Unknown Device and search for drivers. Vista will not find any drivers online, so you have to search for drivers on your own computer. The location of this driver (in most cases) will be C:/Windows/Winsxs. You will get a popup saying "this is an unsigned driver bla bla bla". Just install the driver. The mouse worked for me (even without reboot).
OS: Vista Home Premium 64-bit.
-Dr-
- Hi everyone:
I had the same problem. I tried the frist solution posted here and it didn't work. However, everytime I removed the HID my mouse would work untill Vista installed it's own drivers and told me the device is working properly. That's when it stopped working. I tried shutting off the auto update driver for Vista but it does it anyway whether its turned on or not, which is the most ludicrous thing. Tried system restore and that didn't help either. I then went down to my computer junk box and pulled out an adapter from USB connection to the older PS2 connection. Works fine now. Just wish they would fix it though.
I can't use my new video card since I "upgraded" to Vista either, had to put in my old one. If I keep down grading to keep up with Vista I'm just going back to a typewriter.
I did not try the last solution here yet. I may at a later date, when my blood pressure goes down.
Kaizer - Boas,
Também tou com os mesmo problemas e quando faço o reboot começa a actualizar automaticamente, já fui aos settings do system e meti para nunca actualizar as drivers, mas ele acaba por actualizar. como resolvo isto ??? - Hi again:
When I restarted my computer this morning my mouse didn't work again. I guess my solution was a fluke of some sort. I did try Drnitro solution and it works very well. I now have my mouse back. Thanks everyone!!!
I think it's time to search on how too downgrade back to XP. Using Vista has been like having a screaming match with a deaf, mute.
Thanks microsoft for being so helpfull in this matter. OH!!!!......wait....................you did nothing.
Kaizer Hello Buddies,
I am new to this forum. i am using Vista Business Edition. I solved this problem by doing following steps. I feel that this may solve you problem also.
Press f8 While computer shows start up screen.
Choose Safe mode option
Boot the Computer in Safemode.
After windows loaded successfullly in safe mode.
go to device manager --> HID-devices --> Unknown Device
search for drivers.
Install driver manually locating the file pointing to C:/Windows/Winsxs. after success ful installation.
reboot the mechine.
it may work even with out reboot.
Incase if still doesnot works.do the process again and reboot the mechine.
Regards
Stalin
Thanks to Stalin my Logitech NX60 mouse is working again (after the KB938371 Vista-32 update).
No problems in Vista-64 bit at all.
Regards
Ulrik
- it doesn´t work for me, i have done all steps and nothing. when i remove HID and restart my computer, my mouse works perfect in windows login, but when i made my login the windows install again HID and it stop works. i´ve change my windows update, and put never update automatic, and when i do the same it installs again.
3 weeks without Mouse, only in windows vista ***... - This worked very well for me. Thanks for the solution!
- hello,
now it works for me too.
Thanks for the solution... MS sucks - Hi,
I got the same problem on my laptop , and no solutions helps me...
When I dowload few updates including KB938371 , and reset computer next day, all my USB ports stoped works, somebody can tell my why?
Laptop Packard Bell,
Vista Home premium
1 GB ram
ATI xpress 200m
ATI I/O Communications Processor USB 2.0 EHCI controller PCI\VEN_1002&DEV_4373&SUBSYS_C1011631&REV_80\3&13C0B0C5&1&9A
Intel dual core processor
Hardware Abstraction Layer Version = "6.0.6000.16386"
Please help me repair this, b'couse I cant reinstall system befor copying files to usb hdd
thanks in advance
Marcin Schindler - This was wonderful. I was so upset about this stupid mouse, I have had a number of issues with vista and so far have found ways around them. Thank you for your advice, very helpful
- I'm still having problems with my Logitech keyboard. I reinstalled with no success.
I'm running vista 32bit.
I cannot see HID devices in my device manager only USB devices in their seperate branch. hi,
I ecounter a problem with my hid keyboard, after i reboot my pc my keyboard is not functioning anyomore. So i reboot it again hoping it would resolve the problem but it's still the same, not functioning...
Can I ask for any suggestion regarding this problem, I dont have any idea how to solve this.
many thanks to you. ^^
os: vista home basic 32-bit
thnx
marcin@schindler wrote: Hi,
I got the same problem on my laptop , and no solutions helps me...
When I dowload few updates including KB938371 , and reset computer next day, all my USB ports stoped works,
.... hmmm
and on the 3 days later my laptop (mainboard stopeed working) its be broken.... 4 days befor my guaratiere it's be finish ....... curva!
Laptop Packard Bell,
Vista Home premium
1 GB ram
ATI xpress 200m
ATI I/O Communications Processor USB 2.0 EHCI controller PCI\VEN_1002&DEV_4373&SUBSYS_C1011631&REV_80\3&13C0B0C5&1&9A
Intel dual core processor
Hardware Abstraction Layer Version = "6.0.6000.16386"
Marcin Schindler- You are awesome! This worked for a powerpoint pointer. The tecnical folks at Targus and Kensington said Vista needs to update, but this worked! THanks.
Thanks DNitro.
I am very upset about microsoft. They advertise Vista as the most P&P OS which is quite far from true. When you have to install a simple mouse manually, leave alone the more complicated devices.
Microsoft sucks.
Hi..My Unknown device shows under USB devices not HID so what can i do about it ?
This fix worked for me also! just a note that you may have to repeat this procedure for each usb port, but will need to do this only once! i let the computer browse all available drivers and double clicked on "mice blah blah" then chose HID compliant mouse. worked like a charm! thank you DrNitro.
caio.
derweise wrote: I'm still having problems with my Logitech keyboard. I reinstalled with no success.
I'm running vista 32bit.
I cannot see HID devices in my device manager only USB devices in their seperate branch.I'm still having problems with a logitech mouse and a Targus wireless mouse. I also cannot see HID devices - only USB devices. Each has an exclamation point, but searching for drivers according to this thread does not work for me.
I updated KB938371 in Sept when my laptop was new with no trouble. My trouble began with last night's updates 10/16 & 10/17
My mouse pad continues to work (thank God after reading some of the issues here.)
Please help - this remains unresolved.
Jan Emmelkamp wrote: Hello
I have Windows Vista Business 32 bits (dutch version). Today I received update KB938371 (and a few more, but they don't cause any problems).
After restarting the system, the updates are fully installed. I can see my mouse-pointer, but my mouse stopped working. I get a failure, telling me that it cannot install the HID-compliant device. My mousepad is working though (it is a notebook...). I cannot remove the update. Others can be removed, but this one can't.
I discovered that this is already a known problem, but no solution yet..
Hey guys.. I logoff en start my LINUX.. that works fine...
This Worked! Woo, go DrNitro.
Drnitro wrote: Hi all,
I found the solution on another forum (forgot which one), and posted this solution in several threads. The problem is, as stated, a Human Interface Device in combination with update KB938371. After installing it, my usb-mouse stopped working. Just go to device manager --> HID-devices --> Unknown Device and search for drivers. Vista will not find any drivers online, so you have to search for drivers on your own computer. The location of this driver (in most cases) will be C:/Windows/Winsxs. You will get a popup saying "this is an unsigned driver bla bla bla". Just install the driver. The mouse worked for me (even without reboot).
OS: Vista Home Premium 64-bit.
-Dr-
- yeah, that's it!
thank u very much
i hope ms would check the updates b4 releasing them - Hi Folks this is the resoultion for this problem
1. Open "My Computer" and go to the following location
C:\windows\system32\drivers.
2. Find a file named "idcphid.sys" and rename it to "idcphid.old".
3. Now uninstall the "IdeaCom HID Touch Screen (PS/2)" driver under "Human Interface Devices" in "Device Manager" (Device Manager can be found under "Control Panel" > "Administrative Tools" > "Computer Management")
4. Your computer will require a restart. After the restart completes your
problem should be fixed.
sayan - Caros "tugas"
Como possuidor de um Asus Notebook com gráfica ATI, o filme "Pesadelo em Elm Street" (desde o 1º ao 4º) não parece ser tão horrorifico quanto o Windows Vista. E falo principalmente do Service Pack 1 o qual já foram duas vezes instalados e daí resultaram quase, suicidios ou pedidos de eutanasia.
De volta ao "format c:" la pus tudo direitinho e desta vez, eu é que decidi fazer os updates à minha maneira. Assim prefiro ficar com o "baloon" de notificação, verifico se existem outras actualizações que nao o SP1, e la vai indo.
Quanto ao meu rato usb da Microsoft - Optical basic usb mouse V2.0 - não dá para perceber como é que Bill Gates ou o seu braço direito e restantes empregados espalhados pelo mundo inteiro, não foram capazes de compatibilizar materiais por si criados. Ou seja, submetem pessoas, aparelhos, fazem testes a tudo e até no conforto chegam a pensar. E chega um pequeno rato usb da propria marca, criado pelos mesmos e para meu espanto, nada.
Quanto a uma carta escrita (mail mais propriamente) à Microsoft Portugal, a mesma respondeu-me com uma resposta identica à que estava no site de "support", tendo eu respondido que já tinha recebido online a mesma resposta e que para isso para que haver entao esse mail dedicado aos consumidores.
Quanto aos senhores da Microsoft, usem os vossos tradutores e ponham la isto em ingles.
Porque Espanha, França, Holanda, Finlandia entre outros países, está tudo traduzido para as suas linguas.
Aqui, na terra dos tugas, nao faz mal, usa-se o portugues do brasil, aproveitando-se a "carona" do pessoal que teve essa trabalheira de traduzir o que os americanos criaram. E por aqui me fico.
Obrigada desde já aos meus compatriotas que se vão desenrascando no meio de tantas tropelias, e ainda por cima por um software pago.
LINUX - Bem vindo sejas.
- Thank you for your input, Drnitro:
I followed your directions, to some extent... (go to device manager-->USB Trackball-->Update driver by searching on the computer)... and pointed to C:\Windows\Winsxs. I installed the unsigned driver... and the USB trackball mouse started working.
Mouse: Logitech Trackman Marble (trackball)
OS: Vista Home Premium 32-bit.
Laptop: Dell Studio 15
-Footr-
Excellent it works with me I have windows vista business 64 Bit.Hi all,
I found the solution on another forum (forgot which one), and posted this solution in several threads. The problem is, as stated, a Human Interface Device in combination with update KB938371. After installing it, my usb-mouse stopped working. Just go to device manager --> HID-devices --> Unknown Device and search for drivers. Vista will not find any drivers online, so you have to search for drivers on your own computer. The location of this driver (in most cases) will be C:/Windows/Winsxs. You will get a popup saying "this is an unsigned driver bla bla bla". Just install the driver. The mouse worked for me (even without reboot).
OS: Vista Home Premium 64-bit.
-Dr-
Than you so much for your help- that also worked very well for me, thanx for your help..
- Hi -Dr-
I just want to thank you for the advice, same thing happened here, took your advice, and all is working again,.... thanks!!
