Uninstalling SP1 RC to prepare for SP1 RTM
You can remove SP1 by using either Programs and Features or the command line. Note, however, that you cannot uninstall SP1 offline using any method. In addition, it is not possible to uninstall the permanent prerequisite updates (KB937287, KB935509, and KB938371). However, you can uninstall KB936330 and KB937954. You also cannot uninstall the service pack and other updates that were installed using an integrated installation.
To uninstall SP1 by using Programs and Features
1. Open Control Panel, click Programs, and then click View Installed Updates.
2. In the Microsoft Windows list, right-click Service Pack for Microsoft Windows (KB936330), and then click Uninstall.
3. When prompted, restart the computer.
To uninstall SP1 by using the command line
1. Open an elevated Command Prompt window (click Start, type command in the StartSearch box, right-click CommandPrompt, and then click Run as administrator).
2. Run the following command (assuming that Windows6.0-KB936330.exe is in the C:\temp folder): C:\temp\Windows6.0-KB936330-X86.exe /x:C:\temp
3. To create a sandbox, type md <sandbox>.
4. To remove SP1, type start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB936330-X86.cab /up /s:<sandbox>.
5. After Pkgmgr.exe completes, you will be prompted to restart the computer (unless you specified the /quiet command with Pkgmgr).
Cheers,
-Tony Mann
All Replies
- The described procedures don't work.
For procedure 1, Windows refuses to remove the SP1 update.
For procedure 2, the package is not present in any Windows temp directory as described.
Removing enough of SP1 RC to allow the installer to proceed would have been easier if Microsoft had not decided to lock key portions of the registry and key files out of reach for standard administrative users.
The installer for the final SP1 release should have included an override to FORCE installation over top of SP1 RC for cases where the uninstall breaks. That at least gives a chance for a working final update rather than forcing the customer to wipe down a system and start from scratch.
Event error detail for the SP1 uninstall attempts follows:
Log Name: System
Source: Microsoft-Windows-Servicing
Date: 3/13/2008 7:58:09 PM
Event ID: 4375
Task Category: None
Level: Error
Keywords: Classic
User: [redacted]
Computer: Vista40
Description:
Windows Servicing failed to complete the process of setting package KB936330 (Service Pack) into Installed(Installed) state
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Servicing" Guid="{bd12f3b8-fc40-4a61-a307-b7a013a069c1}" EventSourceName="Microsoft-Windows-Servicing" />
<EventID Qualifiers="49152">4375</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-03-14T02:58:09.000Z" />
<EventRecordID>84249</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Vista40</Computer>
<Security UserID="S-1-5-21-2548688070-1433782679-2485369477-1000" />
</System>
<UserData>
<CbsPackageChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
<PackageIdentifier>KB936330</PackageIdentifier>
<ReleaseType>Service Pack</ReleaseType>
<PackageState>Installed</PackageState>
<PackageAssembly>Package_44_for_KB936330~31bf3856ad364e35~amd64~en-US~6.0.1.17052</PackageAssembly>
<Operation>Absent</Operation>
<OperationCompleted>True</OperationCompleted>
<ErrorCode>0x80070490</ErrorCode>
<RebootOption>False</RebootOption>
<MissingElements>
</MissingElements>
</CbsPackageChangeState>
</UserData>
</Event> Mark-ilv,
Try disabling any anti-virus programs first and let us know.
Thanks
-Tony Mann
- Anti-virus was disabled. The uninstall failed anyway.
Installation of Vista SP1 final onto a nearly identical system with Vista Enterprise x64 AND the same anti-virus software succeeded fine.
It's only attempts to remove SP1 RC from a Vista Enterprise x64 test system that consistently fails. None of the removal instructions that you posted worked.
The installation package for service pack RC's should establish a permanant system restore point to prevent this situation from ever happening in the first place.
----------
Microsoft really needs to work on all product RC's so that the final rev. can handle the clean removal automatically and then proceed with installation. This has been a very long-running problem for those working with Microsoft software of all kinds--to the point where we are headed for all Microsoft OS & software being hosted in VM's on non-Microsoft OS environments to protect us and our customers from the lack of proper roll-back and clean upgrade capability.
Even desktop systems have reached the point where the time it takes to deal with all of these never-ending problems with Windows and Windows-based software is far more costly than containing it in VMs with 100% guaranteed roll-back capability. We consider that an architecture failure of the highest order for Microsoft, which has absolutely no excuse to call it 'tuning' issues as Mr. Balmer has laughably done. That tragic arrogance is without peer.
It's far better for us and our customers to put 100% of their upgrade funds into hardware and virtualization, and none into Vista until it actually provides TCO that is equal to or lower than containerized Windows XP.
This is an indicator to us, along with the other new bugs, that Vista is still far too brittle.
SP1 failings have killed all of our tentative Vista roll-out plans.
It's simply too radioactive to get it between us and our customers.I would challenge you to consider that having trouble uninstalling SP1 RC does not indicate that the RTM of SP1 is "brittle". What SP1 failings are you referring to?
-Tony Mann
- Are we now pretending that there are not numerous show-stopping bugs that have already been reported in this forum, several without any constructive response from Microsoft?
Why is is so easy to get a response to a more general product criticism than it is to get a simple straight answer to bug reports that are backed up with evidence and which are 100% repeatable on multiple systems? You are reading too much into this. I happen to get an automatic alert because I started this thread, so I responded. That's all! It has nothing to do with what type of question you asked.
We work hard at responding to as many posts as possible in these forums with limited resources. I think it would be more productive use of our collective time if you post your actual concerns about deploying Windows Vista and how that relates to uninstalling RC1.
Thanks for your cooperation.
-Tony Mann
- The questions about real SP1 problems were never answered after DAYS of waiting. Microsoft would never give any of its vendors DAYS to respond to product quality issues, so by that standard, we have been far too patient over the years.
When trying to uninstall SP1 RC1, after windows reboots, it goes to a black screen, where it starts processing various entries of some sort. About 30% through, it displayed an error code, 0xc01a001d (which if you lookup, means a log file is full). There are other threads with people having the same problem. If I try rebooting, windows stays on the loading screen forever.
I really dont want to format my drive, or reinstall windows. Anyone have a solution?
Check for System Update Readiness (CheckSUR) tool. CheckSUR will try to fix certain Windows Update installation failures: http://support.microsoft.com/kb/947821
- I used method 1 to uninstall SP1RC1 and it rendered my machine useless. I can't boot past the windows loading icon...safe mode hangs as well. So, I can't get to a log in screen in any scenario.
I backed up the night before with WHS, but before I torch the system drive, are there any other things I should be trying?
+1 agreed that it's still far too fragile.
Well, I ended up having to format my drive, and restart from scratch. There went 6 hours of my time. I'll never install a Release Candidate service pack again.That's exactly what I'm facing... reformatting and starting from scratch because my Vista premium has not been the same since installing Vista SP1.
One more thing, I've been trying to resolve an error that started after the SP1 installation which states "Unable to initialize the security package Kerberos for server side authentication" event id 15016 in the system log. I've found that this should only occur with Vista joined to a domain which it's not my case - see post here.
Jose
- There have been Microsoft postings soliciting for log files for SP1 installation failure situations that do seem attributable to new SP1 bugs.
Could one of you Microsoft folks repost that same contact info in a sticky posting for this forum?
We have log files to submit for the one remaining system that will not update.
Unlike our other test systems that were already running Vista Enterprise x64 and did successfully update to SP1, we had one running Vista Ultimate where SP1 aborts AFTER phase3. Its the most idiotic service pack installation process we have yet seen and would like to avoid wiping this one system down since it is the only one left that is not running the Enterprise version.
I would now not only call Vista 'brittle', but justifiably call it poison for integrators like us now that we have experienced so many problems with SP1 and have seen so many others document their problems as well. We don't carry or promote products that lead to open-ended problems for which we can't bill a customer. It's easier and far more profitable to just sell something else.
Microsoft needed to have Vista working as wel as Windows XP three years ago. Our customers who were on Software Assurance were so furious to get nothing during their contract period, or this still-born product, that they have cursed the day they signed the contracts. We will never sell SA again and its getting to the point where we will never sell a new desktop Windows OS again.
For the first time in 20 years, we have converted our own offices to the Mac platform and are now integrating Macs and Linux where two years ago we were exclusively working with Windows. It is such as relief to have stability and new levels of efficiency in our own offices even as we continue to mitigate customer suffering in various WIndows environments. - I think my troubles were related to WHS, which tried to kick off a backup in the middle of the uninstall. The same product saved me, however, and got me back to the previous night's backup w/o a hitch.
Now I'm back to my SP1RC1 setup and need to get rid of it...aside from turning off backups, any other ideas? Does anyone know how to get rid of SP1 RC? It is not on my uninstall list to uninstall, I had no files in temp as it eludes to. I tried to use the new windows6.0-kb936330-x86-wave0.exe to uninstall from a command line, but when you run step #4 in the first post, it seems to do nothing. No errors are returned and it never tells me to reboot.
How can I get rid of the release candidate to install the real SP1 please!?
- After wasting time on trying to remove SP1 RC0 from test systems, we did what Microsoft's own people do--nuke the OS image and replace it with a new one.
On systems where we have re-installed a fresh image of Vista with integrated SP1, the installation worked very smoothly and preserved the existing disk partitions.
The warnings that come with release candidates indicate that they must be removed before installing the final revision. What they neglect to disclose is the low probability that the removal will be successful--very long odds. You would 'win' more often at a casino. This happens so often with Microsoft 'release candidates' that one has to assume that it's deliberate to discourage experimentation by those who won't want to wipe down and start over--basically those who don't have extra computers that are truly running a testing environment. It's very arrogant and elitest, but remedied by only running RC's in virtual machines so that no real system image is ever damaged.
When we looked at what actually happens to Vista when SP1 is installed (then rolled back if it doesn't like the way that installation is proceeding) your system is basically being worked over to the point where a clean install of Vista with SP1 already integrated is a far better choice anyway. The blame goes to Microsoft's programmers that created the endless sewage lagoon that is the Registry since most of the SP1 installer effort goes into registry manipulation.
Taken another way, if SP1 had merely been a replacement of inferior older program files with newer, more efficient ones, then it should have taken only about 15 minutes to replace all of the OS files. That's not at all what happens, though. The SP1 update is basically taking your OS image appart piece by piece and then putting it back together again. All of the errors, and there are many that trigger the roll-back, appear in the installer log files.
We have noted that even custom firewall rules will trigger SP1 installation aborts. There are apparently many other potential causes for aborts as well, but Microsoft has never bothered to discluse these publicly. They all seem to relate to keeping your system operational as it was before, unlike what used to happen with XP and Win2003 when service packs and updates would replace critical configuration parameters and cause systems to break. With that said, Microsoft should have disclosed all of the potentiall causes for aborting the installation and left the final decision over whether to roll-back up to those performing the installation(s)--again it's their supreme arrogance that you are not qualified to decide for yourself....
What a mess! Mark-ilv,
If you continue to have installation problems, please contact support. It is available at no charge until 3/18/2009 for SP1 issues. See the support page at:
http://support.microsoft.com/oas/default.aspx?ln=en-us&x=9&y=10&prid=11274&gprid=500921
Sincerely,
-Tony Mann- Tony,
That link is for retail Vista-ready customers (aka true believers
Our Vista test systems were installed using Microsoft-provided partner mediathat came with our action pack subscription, and images that Microsoft provides to Technet subscribers like us.
How about some Microsoft follow-up on how we might force SP1 to installeven when it wants to just give up, and also a fix for those new deal-breaking problems with robocopy that SP1 causes?
We would still like to know where log files from SP1-selfabortions can be sent to get SP1 straightened out on all of the non-Enterprise Vista systems that won't update.
--ilv - LOL wtf ever get this *** off here. Not gonna do much good when SP1 rapes your OS install and forces hard format.
Anthony Mann [MSFT] wrote: Mark-ilv,
If you continue to have installation problems, please contact support. It is available at no charge until 3/18/2009 for SP1 issues. See the support page at:
http://support.microsoft.com/oas/default.aspx?ln=en-us&x=9&y=10&prid=11274&gprid=500921
Sincerely,
-Tony Mann
microsoft support ? what a joke... sorry but I think that if there was an answer, it would already be posted in this forum or at the microsoft web site..
It is quite certain that Microsoft know very well that those who have installed SP1 Rc are stuck with it and can't install SP1 ... yet they do not post anything about it... if they don't know about it, this mean that they are as stupid as a brick.
I have used the microsoft support a few times and so far they never fixed anything. Tons of useless e-mails .sirius69,
There is no single answer for every system or situation. However, we have posted guidelines that work for most. In the case where those do not work for you, we suggest you contact support. It is avaialble at no-cost, so why not contact them? Give them the opportunity to help you.
Also, it is not correct to say that "Microsoft knows very well that those who have installed SP1 RC are stuck". This simply is not true. In fact, I personally was able to uninstall SP1 RC and install SP1 RTM with no issues. There simply are times when there are special situations that require further troubleshooting. That's where the official support channel can help you. Please give them a try!
Thanks,
-Tony Mann
- Was the removal of SP1 RC on a VM, or on a real computer?
Had the computer ever been used for other software, much less non-microsoft software, or was this basically a simplistic lab exercise?
On the test systems where RC was stuck for us, we had installed a representative slate of Office 2007, Nero8, and Adobe Acrobat. How can that possibly justify failing uninstall and costly contact cycles with support? You people at Microsoft know perfectly well that when automation fails, the situation is a total loss for any organization that works on this stuff for a fee.
Even for the computer user at home, who rarely has time to burn, it usually takes less time to give up and just reinstall everything from scratch than it does to work with Microsoft support. We have tried it before, and it wasted hours on senseless steps that led to the same miserable reinstallation end.
What we all need is correctly designed installation packages the bother to tell us WHY when there are problems with installation or removal--not just one stupid error code or obscure log files that lack summary information.
The more we have read about the truly idiotic causes for SP1 installation failures (and RC removal failires), the more disgusted we get. Just for once, it would be nice to have the developers appologize and fix their junk so that the rest of us can do our jobs efficiently. Mark-ilv,
It was on a personal (not MS) desktop machine which ran SP1 RC x64, where I have lots of apps installed. I have Office 2007, Adobe Creative Suite 3 (Photoshop, Illustrator, Acrobat, etc.), Visual Studio 2005, SQL Server client tools, and many other apps.It was not a test machine or a VM.
I hear (and read) your frustration, but I know that the support folks have received specific training on SP1, so they really should be able to help you. Do let us know how it works out for you.
-Tony
- Microsoft support has never succeeded in anything but wasted time in the past for us (Win Servers, Active Directory, SQL, Exchange, etc.), so why should we try it again? Support never solved any problems because they were all caused by the most stupid bugs in the software itself.
In each case, when the KB didn't provide a practical solution, there were no automated tools, support could not help, and the MS developers would not help with an update or hotfix, we nuked the Microsoft product and replaced it with something from another vendor to keep the customer operational.
As I've mentioned before, SP1 installed fine on our test systems with Vista Enterprise x64, the ones never contaminated by SP1-RC.
SP1-RC removal broke on Enterprise x32 and Enterprise x64. We wiped down those systems since that is what we would do anyway for a customer with a system broken by an RC an no automated clean-up provided by Microsoft.
Robocopy was ruined by SP1 bugs and no one at Microsoft seem to care about that. There is nothing at all that support can do the new bugs in SP1 like those.
Just yesterday, yet another client asked which model of Mac laptop he should buy for his international brokerage business since he was certainly not going to buy a new laptop that came with Vista. Notice how the question wasn't about whether to choose Windows or Mac anymore since Vista's reputation is so poor? Balmer needs to wake up to the reality that it's not 'tuning' and he can't blame the customer base for telling him the wrong things as he did in a recent interview. No customer asked for bugs, forklift upgrades, or the in-your-face approach of UAC. Hi Mark-ilv,
It's very unfortunate you had to reformat your system. Please accept our sincere apologies for not having a good experience with Vista SP1.
If there are any Vista SP1-RC systems out there which have similar uninstallation issues and you're willing to work with us, we will work with you to help narrow down the problem and try to provide you a workaround to get you up and running soon.
While we appreciate your feedback and take necessary measures not to repeat the same in future, we encourage you to use the support link: https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921 which helps us to collect more concrete data useful for root cause analysis. Moreover, this helps us in addressing the issues that other users might run into.
Thank you once again for your time and reporting the issue.
Vivek M [MSFT]
Anthony Mann [MSFT] wrote: You can remove SP1 by using either Programs and Features or the command line. Note, however, that you cannot uninstall SP1 offline using any method. In addition, it is not possible to uninstall the permanent prerequisite updates (KB937287, KB935509, and KB938371). However, you can uninstall KB936330 and KB937954. You also cannot uninstall the service pack and other updates that were installed using an integrated installation.
To uninstall SP1 by using Programs and Features
1. Open Control Panel, click Programs, and then click View Installed Updates.
2. In the Microsoft Windows list, right-click Service Pack for Microsoft Windows (KB936330), and then click Uninstall.
3. When prompted, restart the computer.
To uninstall SP1 by using the command line
1. Open an elevated Command Prompt window (click Start, type command in the StartSearch box, right-click CommandPrompt, and then click Run as administrator).
2. Run the following command (assuming that Windows6.0-KB936330.exe is in the C:\temp folder): C:\temp\Windows6.0-KB936330-X86.exe /x:C:\temp
3. To create a sandbox, type md <sandbox>.
4. To remove SP1, type start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB936330-X86.cab /up /s:<sandbox>.
5. After Pkgmgr.exe completes, you will be prompted to restart the computer (unless you specified the /quiet command with Pkgmgr).
Cheers,
-Tony Mann
whenever i type, md <sandbox>.i get this error:Microsoft Windows [Version 6.0.6001]Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>C:\temp\Windows6.0-KB936330-X86.exe /x:C:\tempC:\Windows\system32>md <sandbox>.The system cannot find the file specified.C:\Windows\system32>so can someone tell me what im doing wrong? i also cant see SP1 in program and features, so thats why im doing command line, so if someone knows anyway i can uninstall SP1 can you plz tell me. since i installed SP1 my computer randomly stalls and freezes. it also hangs on boots sometimes.P.S. i got my SP1 installation package from:http://www.microsoft.com/downloads/details.aspx?FamilyId=B0C7136D-5EBB-413B-89C9-CB3D06D12674&displaylang=enit says its KB936330 so i was hoping to uninstall- Vivek,
We're far less concerned about wiping down our internal test systems than we are about what will happen to our customers' production desktops if we work with them on installing SP1 on existing Vista systems.
Our conclusion is that when SP1 won't install on its own, the manual steps that Microsoft has outlined to GUESS at the cause are simply too time-consuming. So is calling support to be walked through the same time-consuming nonsense. Both are too costly for the customers, and too risky for us.
What seems much more predictable for now is to wipe down Vista boot partitions and reinstall with clean Vista images that have SP1 already incorporated. That's more labor-intensive than we would like, but at least we have found that it is a procedure with a greater likelihood of success than guessing through a bunch of steps to make SP1 work on an ealier build of Vista.
All we want is to have that stupid SP1 installer decide when it's not willing/able to complete the job UP FRONT and tell us WHY. How can that possibly be asking too much? Microsoft support can't do anything about that--but those blasted develpers CAN release a new SP1 installation package, version 2, that actually does work as it should. It's really rediculous when SP1 won't install on existing Vista systems that are running fine, but Vista with SP1 already incorporated installs perfectly on that same system from the DVD boot media.
If compensation for Microsoft employees was based on customer and partner satisfaction ratings, we would see far better attitudes and products. If the developers and their management actually had to face the customers who they were spitting on (and hear them cursing), we might also see a positive attitude adjustment. We would certainly not see these update installation packages still torturing the customers as they did with the first releases of Win95, WinXP, Vista, and now VistaSP1, nor would we see the excuses and pointless suggestions to contact support.
--ilv speedy523,
A couple of quick notes about your post...
-
For the first option, are you making sure to click the View Installed Updates link? SP1 won't show up without this step.
-
For the command-line option, <sandbox> is a placeholder. You use whatever folder you want (without the brackets). For example, step 3 might be md MySandbox.
Please let us know how this works for you. Thanks.
-Tony Mann
-
- I first did the update via the Windows Update process. SP1 froze my computer for a couple hours during the shutdown process. I had to force it to shutdown. Maybe it was because I only had 50GB left in my OS partition. After restarting Vista, MS Office repeatedly tried to reinstall itself during every startup and before each time using an MS Office application. Also, Symantec AV corp edition acted the same way, but further I was not able to uninstall the av software.
I then did a restore of a couple points before the SP1 install, but neither restore points worked. They all froze during shutdown. I then downloaded the SP1 update via the download center. The update worked, but I still had the same problems with Office and I had to manually delete Symantec AV.
It was therefore much quicker to format the drive and reinstall both XP and Vista x64 since I have the upgrade dvd. I then had to reinstall every other software. It took a little over 24 hours to rebuild my system.
Since I had to rebuild from scratch, the only good thing to come of this tragedy was that it gave me the chance to create a larger partition for my OS. I'm assuming that I should download Windows6.0-KB936330-X86.exe from MS first... Then attempt this using the location that I downloaded it to in place of C:\temp?
Learn how to install Windows Vista Service Pack 1 (SP1)
http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspxSorry, Carey... I guess I should have been more specific. My post was in reply to the first set of instructions posted in this thread (that looks like a cut and paste from the manual install/uninstall for SP1 and SP1 RC). In the original posting by Tony that talks using the command prompt (very familiar with as I used to write command.com and autoexec.bat files and the rest for booting old DOS machines with the first versions of Windows... just a bit out of date with today’s scripts) to access files that another poster commented on as not existing on his/her machine. My assumption on this is that before running these commands one needs to download the file in question to either the C:\Temp folder or modify the line to point to the location the file was downloaded to. I've been reading the postings and the thought of restoring my system to pre-SP1 RC days is not a happy one as I've been doing continual tweaking to many of the programs on my system since then. My friends thought it was out of character for me to install Vista as my primary OS when it had been out for less than the two years I've previously waited, but I thought I'd live on the wild side... I'm starting to regret it and in fact in my last major purchase for our division chose a different OS solution, as reliability is definitely a plus in a work environment.
- ok so now even this forum has problem loading as it should, I wonder why i keep coming back here to see if there is a solution to the problem of the SP1 RC not being able to uninstall . When someone with 5000 post , just answer by posting a lame link that do not answer anyone's concern about why SP1 Rc would not uninstall, this mean that there are no answers and that while Vista was supposed to be a solid masterpeice , it's in fact a lame product.. This is typical of the microsoft support, posting some useless links and make you go round and around.
almost 1 week now and nobody at microsoft can answer why the SP1 RC can not be uninstall by MANY people... those who have lost their time with the support dept. never seem to get an answer neither... can it be more lame than that ? - I have the same, (ran the uninstaller from prgrams and features, I read everything I could find on the issue, but nothings helped, wasted over 6 hours and haven't managed to uninstall it yet.
Made sure Windows Installer was running and on automatic
Stopped and disabled Avasts services, told it also not to start with windows (msconfig)
Stopped any 3rd party apps I'd installed from starting with windows (msconfig)
Made sure Windows update on auto
Have not applied any Reg tweak to get rid of eval splash screen.
Ran the uninstaller for the 3rd time
Approx 3 hours later "vista sp1 service pack did not uninstall. reverting changes."
Has anyone got any other ideas, apart from formatting and reinstalling thanks.
Also I now want the new sp1 installer to force an install over the old one, because this situation is bloody ridiculous, yes yes I know it's my fault for installing the damned thing in the first place yada yada yada.
Some System Info :-
OS Name Microsoft® Windows Vista™ Enterprise
Version 6.0.6001 Service Pack 1, v.668 Build 6001
System Type x64-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, 2202 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0218, 13-Oct-05
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.0.6001.17052"
Time Zone W. Europe Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.37 GB
Available Physical Memory 2.08 GB
Total Virtual Memory 11.7 GB
Available Virtual Memory 10.3 GB
Page File Space 8.43 GB
Page File G:\pagefile.sys - So far as I've read in this Vista SP1 forum, Microsoft hasn't bothered to help anyone else with this one by fixing their touchy SP1 installer. After all, they WANT it to be touchy or they wouldn't have written it that way. It's never about what the customer wants, only about what their pig-headed developers decide is best for us.
You mention that you only disabled your Avast AV and did not fully uninstall it. That leaves behind drivers and other OS modifications that seem to trip up SP1. Some people seem to have success after their AV software is completely uninstalled. It did nothing for me, though, so your mileage may vary.
I found out much to my white-hot anger that SP1 installations would die on all computers with more than one active network interface. It would also die if I had any custom settings on the built-in firewall.
Some have just reinstalled Vista w/Sp1 from scratch because it takes much less time that trying to work with Microsoft's bad SP1 RC removal and bad SP1 installer and their worthless free support.
It's terrible and Microsoft just doesn't give a damn. test lab 88 wrote: So far as I've read in this Vista SP1 forum, Microsoft hasn't bothered to help anyone else with this one by fixing their touchy SP1 installer. After all, they WANT it to be touchy or they wouldn't have written it that way. It's never about what the customer wants, only about what their pig-headed developers decide is best for us.
You mention that you only disabled your Avast AV and did not fully uninstall it. That leaves behind drivers and other OS modifications that seem to trip up SP1. Some people seem to have success after their AV software is completely uninstalled. It did nothing for me, though, so your mileage may vary.
I found out much to my white-hot anger that SP1 installations would die on all computers with more than one active network interface. It would also die if I had any custom settings on the built-in firewall.
Some have just reinstalled Vista w/Sp1 from scratch because it takes much less time that trying to work with Microsoft's bad SP1 RC removal and bad SP1 installer and their worthless free support.
It's terrible and Microsoft just doesn't give a damn.
I must admit I am biting my lip, theres a lot of things I'd like to say, but I'm not going to, I just can't believe that Microsoft could make something that is going to require so much work by so many people and most of those people will be end users without a clue, but from my side at least I wish I'd never installed the RC at all, and lesson learned I never will again, apart from that I love Vista, but they do need to get this sorted out.Yup, Del369... I'm biting my lip too. Another month (since there is the cryptic message that we should wait until mid-April and then MS update will provide the SP1 'automatically') and then I'll wipe my system, maybe rebuild with XP (which I really liked after SP1 or was it SP2) or go back to an open-source (Sorry Apple... have always been a fan of the sterile tan rectangular number crunching machines... well mine is jet black now with blue LEDS, liquid cooling, more fans than a Casablanca bar-room, and my 19 year old drools when he looks at it, but that's beside the point).
Hold in there folks... (I check digg, wired, and a bunch of the others) and if I hear anything I'll post. Teaches us early adopters to try a RC, oh well...
Cheers All...
"I'll find a way or make one"
- Right now (just before I started reading this thread) started uninstalling my Vista x64 SP1 RC on my only available production machine... Got my fingers crossed and backing up my data as we speak. Already got the installation DVD in front of me. Ill let you all know tomorrow how it went.
Regards, Anthony Mann [MSFT] wrote: You can remove SP1 by using either Programs and Features or the command line. Note, however, that you cannot uninstall SP1 offline using any method. In addition, it is not possible to uninstall the permanent prerequisite updates (KB937287, KB935509, and KB938371). However, you can uninstall KB936330 and KB937954. You also cannot uninstall the service pack and other updates that were installed using an integrated installation.
To uninstall SP1 by using Programs and Features
1. Open Control Panel, click Programs, and then click View Installed Updates.
2. In the Microsoft Windows list, right-click Service Pack for Microsoft Windows (KB936330), and then click Uninstall.
3. When prompted, restart the computer.
To uninstall SP1 by using the command line
1. Open an elevated Command Prompt window (click Start, type command in the StartSearch box, right-click CommandPrompt, and then click Run as administrator).
2. Run the following command (assuming that Windows6.0-KB936330.exe is in the C:\temp folder): C:\temp\Windows6.0-KB936330-X86.exe /x:C:\temp
3. To create a sandbox, type md <sandbox>.
4. To remove SP1, type start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB936330-X86.cab /up /s:<sandbox>.
5. After Pkgmgr.exe completes, you will be prompted to restart the computer (unless you specified the /quiet command with Pkgmgr).
Cheers,
-Tony Mann
Summary:
Tried uninstalled RC1, had BSOD on nvlddmkm.sys in the middle. Rebooted Safe mode, went to completion then said that it couldn't complete and had to rollback "service pack did not uninstall. reverting changes. do not turn off your computer". Stuck in a loop for HOURS, tried everything. Finally found out that it was a full hard drive. Cleared up 500MB of space and then the uninstall completed BUT (See #1 below). After the rollback of the uninstall completed, I was back to having 45GB free. Yes, the uninstall was able to consume 45GB of disk space.
Two problems.
1. After the failed uninstall attempt, my installed updates list is empty.
2. AI don't have Windows6.0-KB936330-X86.exe from RC1, I got it via Windows Update. All I have is Windows6.0-KB936330-X86-wave0.exe and it doesn't appear to be doing anything when I run the second command (pkgmgr)
So where can I get the RC1 install EXE so that I can do the uninstall and install the RTM one?
Alright, if anyone from Microsoft is actually reading these posts at all, I would just like to say - I have as suggeted used the Microsoft live chat to try and fix the complete mess the SP1 has made. I spoke to 2 people on two days, neither of which was able to fix the problem (and one of which barely seemed to speak English at all!). So in answer to the question 'What have you got to lose?' I would say 'my time' and lots of it! I have spent hours trying to get my computer back up and running!
After all the money I've spent on Firewalls and anti vir and spyware tools, it's Micosoft that's completely crippled my computer. I may as well have just downloaded a virus!!!
I'm going to take my computer to a repair shop today to see if they can help me at least make sure all my files are safe if I need to reinstall everything. I will be keeping the recipts and would like Microsoft to reinburce me any costs since I have tried all the options they can offer, with no success.I will be upgrading back to XP when this mess is sorted out, until I can buy a Apple Mac. This is the last straw. I've had it with Microsoft and Windows. Shoddy products and shoddy customer service.
I've been trying to uninstall RC1 for the past few days, had no luck what-so-ever.
Using Control Panel/Programs/Installed Updates it starts the initial progress bar, then reports
"An error has occured. Not all of the updates were successfully uninstalled".
Looking in Event Viewer, i see...
Lots of "
Code SnippetWindows Servicing failed to complete the process of changing update 936330-58_en-us_GDR from package KB936330(Service Pack) into Installed(Installed) state
" (for all the different updates)Lots of "
Code SnippetWindows Servicing failed to complete the process of setting package KB936330 (Service Pack) into Uninstall Requested(Uninstall Requested) state
" (again for all the different updates)the very first error in the log is "
Code SnippetWindows Servicing failed to complete the process of setting package KB936330 (Service Pack) into Uninstall Requested(Uninstall Requested) state
"Looking in windows\logs\cbs\cbs.log i see only one line that looks bad "
Code Snippet2008-04-27 09:37:21, Info CBS Exec: Reboot required for Package: Package_31_for_KB936330~31bf3856ad364e35~amd64~~6.0.1.17052 while working with Update: 936330-186_neutral_GDR
"... is this normal? What messages should i be looking at in this file as being abnormal?Now.... when i try the first method posted in this thread, with the sandbox thing.. i see this in cbs.log
Code SnippetPackage "VistaSP1-KB936330~31bf3856ad364e35~amd64~~6.0.0.18000" requires Servicing Stack v6.0.6001.17121 but current Servicing Stack is v6.0.6001.17052. hr=0x800f0823
Pkgmgr: Failed uninstall of package at: c:\temp\Windows6.0-KB936330-X64.cab, hr: 0x800f0823
Could this be relavent? any ideas for fixes?
m0td2k
don't loose your time with trying to uninstall the old SP1 rc.. as you can see, nobody was able to do it and microsoft doesn't seem to care.. the only way to do it is to reinstall Fista .Koen1985 wrote: Right now (just before I started reading this thread) started uninstalling my Vista x64 SP1 RC on my only available production machine... Got my fingers crossed and backing up my data as we speak. Already got the installation DVD in front of me. Ill let you all know tomorrow how it went.
Regards,
I got it uninstalled in a breeze. no problems whatsoever.- Can someone from MS please respond to the very calmly asked questions in this thread. There are many of us who can't uninstall RC1 through the control panel because it isn't listed and don't have the file referenced in the directions on their computer. What then? The fact that actual Microsoft employees would post in this thread and not answer the very basic questions asked is absolutely ridiculous. You make it very difficult to believe that there isn't deliberate stonewalling happening here.
Chris Koen1985 wrote: Koen1985 wrote: Right now (just before I started reading this thread) started uninstalling my Vista x64 SP1 RC on my only available production machine... Got my fingers crossed and backing up my data as we speak. Already got the installation DVD in front of me. Ill let you all know tomorrow how it went.
Regards,
I got it uninstalled in a breeze. no problems whatsoever.That's excellent, Koen1985... I've seen a number of instances where the x64 versions of SP1 RC actually do uninstall, I'm glad it worked for someone!
Chris- Thanks for your calm words! Any MS tech type reading this: Any news on our dillemma or should I sell my stock in MS?
Cheers,
The GM
- now my vista installation is telling me to back up my files because I'll have problems in 14 days .. I will end up having to format and reinstall because of that damn SP1 RC
thanks a frikkin lot .. that will teach me not to pay for some microsoft products, at least when it's free we don't complain..
now I've paid but I am still stuck with the problems. So lame, incredible. When is MS going to provide a product for the money we paid. I had to go back to IE7, back to adobe7, media player is not working right and the most frustrating thing is I cannot uninstall stupid automatically installed programs that is slowing me down. I just got advised that the MS security *** has my pc security messed up. Fortunately I have a good security plan that helped me get my pc corrected - you guessed it - it is not MS.
We need help and do you need the government help get you there - you seem to be running worse than they are - please God help us.
- I have the same problem - I cannot remove SP1 RC (build 17052) and now have the warning that I must back up all of my files and re-install Vista before June 30th. I have tried all of the tricks listed above to attempt removal of SP1 RC but each one makes my computer hang, requiring a system restore to get back up and running again. I have an OEM Vista Ultimate on a Dell laptop. Does anyone have any other ideas about how to uninstall this RC, or is the only way a full Vista re-installation?
This problem is really making me look very seriously at switching over to a Mac. - I have a dual boot XP and Vista Ultimate box, with SP1 Beta on it.
I followed the instructions to remove SP1 Beta, and clicked on OK for the machine to reboot. It did but then would hang going back into Vista.
Currently copying all the data from the Vista drive onto my NAS box.
What steps can I take to get Vista operational again following the removal of SP1.
It hangs from boot, and even from booting from DVD.
I do not appear to be able to get a System Restore started.
Any ideas ?
Mark - Looks like a piece of hardware (IDE Drive) was stopping the machine from booting.
Removing it allowed the DVD to boot, however, there were no System Restore's to go back to,
Ran Microsoft Update, could n't see SP1, so downloaded the rest of the fixes.
Still have the Evaluation message, but no End of Windows pop up. Suspect the Evaluation Image is a left over from the SP1 Beta.
Mark - Option 1: The update failed to uninstall.
Option 2: There was no exe anywhere on my hard disk with 936330 in its name.
Time to system self-destruct: t-minus 2 days.
Free SP1 support response time: 24 hours.
Sheesh.
Yep I am in the same boat... best part is that it showed up in automatic updates with onelive. Now I can't remove it, nothing listed anyware about removal.Nobody form Microsoft will respond, because the are PU**YS! all of them, they hide when they are cheap and do not make a "Roll-up" Sp1 for the RC guys. Don't exspect to here an answer.. they could give a rats A about the customer and beta guys. Not even an email. Better off Unix.
- I gave up and re-installed Vista. Now my PC is not getting past the boot stage; after the OS selection menu, it cycles back round to booting up.
Innes,
If it keeps cycling, go into the BIOS setup & change the boot safeguard to "Not reboot on errors," so you can see why it is rebooting.
Give me the findings, so I can help you.
Freebro...
Try this Ambilight_Chris:
Hopefully, you will find the updates this way.
For both Windows XP & Vista:
Go to Start button on task bar on left side - Click start & find Control Panel on right side of Pop-up Menu & click on it. Next, the Control Panel will come up & look for Uninstall Programs (XP) or Programs (Vista) & click to open a new window for both XP & Vista. Find a box at the top about 1.5" from the top on the window righthand side of the window in XP that says "Show updates" & check the box to see all updates. Click on the updates one at a time to see a popup that will ask you if you wish to change or remove, just click on the box & removal will begin. If no box pops up, then the update cannot be removed. Follow all instructions to remove the updates completely & do not worry about the popup that says "this update effects these programs." Click okay & continue. I have never had problems of removed updates affecting my programs. Do this procedure for all updates, but do not restart until you are done removing all the updates that you want to remove.
In Vista, look on the righthand side of the windlow, which says "Programs & Features" & find "View Installed Updates" & click on it. Under "Microsoft Windows" you will see all the updates that are on your computer. Right click with your mouse to bring up a popup that says "Uninstall" & click on it. If you do not get the popup that says Uninstall, then the update cannot be removed.
That is the complete procedure for both XP & Vista.
I'm Not an MSCE nor work for Microsoft, just an old retired/disabled USAF E-6 & Computer Field Engineer tying to help y'all. Freebro...
Just want to know if you got your computer fixed.
Freebro...
