SP3 problem
I installed SP3 recently and I have found one anomoly so far. When I click on "My Computer" it takes over one minute to display. Other than that it works just fine and does seem to boot a little faster. wonder ifd anyone else has the same response.
Answers
SelmanD,
For clarification, Do you get the issue with the following
1> Enter devmgmt.msc in Start->Run. I would like to see screenshot for the same.
2> Start->Right click My computer->Select Properties->Click hardware tab. Again screenshot will help.
Does systeminfo & msinfo32.exe shows device data? If these are not showing data, check following
1> Do you see the entry for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM in regedit and if yes, do you see a name-value pair like the following
"C:\WINDOWS\system32\DRIVERS\mssmbios.sys[MofResource]::::::::::::::: LowDateTime:-1424417792,HighDateTime:29653576***Binary mof compiled successfully".
Directory and time values may change. If it is not there. please check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM\DREDGE also and let us know what entries you see in these two sections.
If not the above, Do you see the entry for MSSMBIOS.SYS anywhere in registry? Send me the location wherever you see this key and what data is there.
2> If everything was perfect in 1, do the following
-
Enable WMI Verbose logging [http://msdn2.microsoft.com/en-us/library/aa392285.aspx] and increse size to 6553600.
-
Run WBEMTEST from Start->Run and connect to root\cimv2.
-
http://msdn2.microsoft.com/en-us/library/aa389273(VS.85).aspx has list of "Computer System Hardware Classes" exposed by WMI with prefix WIN32_xxxxx. Can you check if you are getting data for these classes using WBEMTEST started and connected earlier?
-
If there is problem getting data here, send me WMI logs from the location mentioned in http://msdn2.microsoft.com/en-us/library/aa392285.aspx after zipping them in one file.
Send all requested data to Atul<<dot*> Kumar <<AT^> microsoft<@#dot>> com. Remove spaces and replace tags with actual symbols.
-
All Replies
I don't face the issue you're talking about. It could be due to My Computer is seeking the harddisk or CD/DVD drive.
Hi SelmanD
I don't see such behaviour on my PC.
1. Do you see this as a consistent behaviour and exactly 1 minute delay?
2. Did you try rebooting the system and still seeing the same behaviour?
3. Can you send the system information by capturing the output of systeminfo?
4. Are there any external devices attached to the system ?
Thanks and regards
Ravi Sastry Kadali
Hi Selman
I don't see this behaviour though
1. Do you see this as a consistent behaviour and exactly 1 minute delay?
2. Did you try rebooting the system and still seeing the same behaviour?
3. Can you capture the output of systeminfo and send across?
4. What external devices are attached to the system?
5. Do you see any anti virus programs running on the system?
Thanks and regards
Ravi Sastry Kadali
I have tried rebooting with no change. It takes over i min and less than 2 for it to show all my drives. I have found another problem. When I select System and click on Hardware the window comes up but nothing in it. I waited over 20 min just to check. It seems the system is having problems finding my hardware. I never had this problems before installing SP3. I may uninstall for now. I have an HP 5780 all in one printer, two internal HD and one Seagate external HD, and a DSL Gateway modem. Thanks for your response Ravi
hi,
can you tell me what happen if you press [windows-logo] + [ e ] ?
then, i had similar problem for a long ago.
can you try to kill the task "explorer.exe" and start again.
pressing strg+alt+entf (ctrl+alt+del) => file => new task => explorer.exe should start again.
did restarting explorer.exe help this issue ?
this was my issue with explorer.exe after installing sp3
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2610692&SiteID=17
I will try what you suggest. I uninstalled sp3 the first time and that really screwed things up. So I reformatted the drive and reinstalled windows and then went through the update procedure and reinstalled sp3 and . I have the same problems. Device manager is blank! It doesn't ahow a single thing. I guess I will uninstall again and if I still have problems I will reinstall Windows and for get about sp3 rc 2.
SelmanD,
For clarification, Do you get the issue with the following
1> Enter devmgmt.msc in Start->Run. I would like to see screenshot for the same.
2> Start->Right click My computer->Select Properties->Click hardware tab. Again screenshot will help.
Does systeminfo & msinfo32.exe shows device data? If these are not showing data, check following
1> Do you see the entry for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM in regedit and if yes, do you see a name-value pair like the following
"C:\WINDOWS\system32\DRIVERS\mssmbios.sys[MofResource]::::::::::::::: LowDateTime:-1424417792,HighDateTime:29653576***Binary mof compiled successfully".
Directory and time values may change. If it is not there. please check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM\DREDGE also and let us know what entries you see in these two sections.
If not the above, Do you see the entry for MSSMBIOS.SYS anywhere in registry? Send me the location wherever you see this key and what data is there.
2> If everything was perfect in 1, do the following
-
Enable WMI Verbose logging [http://msdn2.microsoft.com/en-us/library/aa392285.aspx] and increse size to 6553600.
-
Run WBEMTEST from Start->Run and connect to root\cimv2.
-
http://msdn2.microsoft.com/en-us/library/aa389273(VS.85).aspx has list of "Computer System Hardware Classes" exposed by WMI with prefix WIN32_xxxxx. Can you check if you are getting data for these classes using WBEMTEST started and connected earlier?
-
If there is problem getting data here, send me WMI logs from the location mentioned in http://msdn2.microsoft.com/en-us/library/aa392285.aspx after zipping them in one file.
Send all requested data to Atul<<dot*> Kumar <<AT^> microsoft<@#dot>> com. Remove spaces and replace tags with actual symbols.
-
My Device Manager is completely empty now as a result of this stupid sp3 download. And I do not find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM
OR C:\WINDOWS\system32\DRIVERS\mssmbios.sys[MofResource]::::::::::::::: LowDateTime:-1424417792,HighDateTime:29653576***Binary mof compiled successfully".
OR HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM\DREDGE
OR MSSMBIOS.SYS
IT'S LIKE THEY COMPLETELY DELETED ALL MY DEVICES! I WANT THEM BACK BUT I CAN'T SEEM TO FIND ANSWERS AS TO HOW TO GET THIS PROBLEM FIXED!!!Greg&Diana wrote: My Device Manager is completely empty now as a result of this stupid sp3 download. And I do not find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM
OR C:\WINDOWS\system32\DRIVERS\mssmbios.sys[MofResource]::::::::::::::: LowDateTime:-1424417792,HighDateTime:29653576***Binary mof compiled successfully".
OR HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDM\DREDGE
OR MSSMBIOS.SYS
IT'S LIKE THEY COMPLETELY DELETED ALL MY DEVICES! I WANT THEM BACK BUT I CAN'T SEEM TO FIND ANSWERS AS TO HOW TO GET THIS PROBLEM FIXED!!!
Do you have Norton or any other A/V running? This has caused problems in Device Manager because of invalid registry keys left over from the SP3 install.
Symantec have posted a tool for cleaning up the Windows Registry after the mess left behind caused by a conflict between SP3 and Norton products. It is available at: ftp://ftp.symantec.com/public/english_us_canada/tutorials/SymRegFix.exe
See rdhw's post for further details (particularly his second one in the thread) for how it can be used to work on invalid registry keys other than those associated with Norton products:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3449197&SiteID=17
Microsoft have also posted their own registry clean-up tool, fixccs.exe, which needs to be run in Safe Mode. See
http://support.microsoft.com/kb/953979
Best of luck.
