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file in use error when opening office email attachment

Respondido file in use error when opening office email attachment

  • Wednesday, May 09, 2012 10:04 AM
     
     
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    Hi

    When I open a office email attachment using the Outlook Web App I get two copies of the document. The first copy opens correctly but the second copy is just a blank document page with a file in use error message.

    This happens in word 2010 and also in excel 2010

    could someone please tell me if there is a way to stop the second version of the message appearing.

    thanks

     

All Replies

  • Thursday, May 10, 2012 7:55 AM
     
     
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    Hi,

    Is there always get two copies of the documents via Outlook Web Access(OWA)?
    Can you save both of attachment to local hard disk, and open each of them?
    What's the type of account are you using?

    Please try to create a new message, insert a document and send to yourself test this issue. If the problem still persists, the problem might causes by server site, please contact mail server admin troubleshooting this problem.

    If not, please provide detailed error message, it would be helpful to narrow down this issue.

    Best regards.

    William Zhou

    TechNet Community Support

     
  • Thursday, May 10, 2012 8:40 AM
     
     
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    Hi William

    Thank you for replying to my question.

    We are using Exchange 2010

    Two copies of the documents are always created when clicking on the attachment using OWA.

    The error message is :

    file in use  

    do you want to open a read only copy

    create a local copy and merge your changes later

    receive notification when the original copy is available

    I can save both attachments.

    The accounts are school staff email accounts setup on the domain prestwich.bury.sch.uk and the problem does not occur if the attachments are opened using Microsoft Outlook 2010

    regards

    Gary

     
  • Friday, May 11, 2012 1:33 AM
     
     Answered
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    Hi Gary,

    If the problem only appears by particular user, please check IE settings, you may try to reset Internet Explorer settings.

    If the most of users has the same problem, it's more Exchange Server related. In order to get the answer effectively, it is recommended to post a new thread in Exchange Server Forum for further discussion.

    Forum link: http://social.technet.microsoft.com/Forums/en/category/exchangeserver/

    Best regards.

    William Zhou

    TechNet Community Support

    • Edited by William Zhou CHN Friday, May 11, 2012 1:34 AM
    • Marked As Answer by Bryric Friday, May 11, 2012 8:22 AM
    •  
     
  • Friday, May 11, 2012 8:24 AM
     
     
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    Hi William

    Resetting Internet Explorer solved the problem.

    Thank you for your help in solving my email problem.

    regards

    Gary

     
  • Friday, May 11, 2012 8:58 AM
     
     
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    Hi,

    I’m glad to hear that you resolve this issue.

    Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.


    Best regards.

    William Zhou

    TechNet Community Support