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When you send an e-mail message from a shared mailbox in Outlook 2010, the sent message is not saved in the Sent Items folder of the shared mailbox

Answered When you send an e-mail message from a shared mailbox in Outlook 2010, the sent message is not saved in the Sent Items folder of the shared mailbox

  • Sunday, January 16, 2011 4:49 PM
     
     
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    Hi,

    When I'm send an e-mail message from the shared mailbox, the message is sent successfully. However, the sent message is not saved in the Sent Items folder of the shared mailbox.

    I'm Using MS Outlook 2010 and My Primary Mailbox is in Exchange 2010 & Shared Mailbox is in Exchange 2003.

    Please help me to solve this issue.

    Thanks in advance,

    Avijit Dutta

    Thanks/Regards, Avijit Dutta
     

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  • Tuesday, January 18, 2011 7:20 AM
     
     
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    It's not working in Outlook 2010 but I found this:

                                                          

    Key for Outlook 2007:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
    Key for Outlook 2003:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Preferences

    Value name: DelegateSentItemsStyle
    Value Type:     REG_DWORD
    Value:     1

     

     

    http://support.microsoft.com/kb/972148

     

    Save Deleted Items in owner’s mailbox

    I’m using an Exchange account and have also the mailbox of my boss configured in my Outlook. All works fine except that when I delete messages from this mailbox, the items are moved to my Deleted Items folder instead of the mailbox of my boss. How can I configure this?

    You can do this via the registry (create the key if needed);

    Key: HKEY_CURRENT_USER\Software\Microsoft\Office\xx.x\Outlook\Options\General
    Value name: DelegateWastebasketStyle
    Value Type: REG_DWORD
    Value: 4

    When the key is set to 8 or when the key is absent, the messages you delete from secondary mailboxes will end up in the Deleted Items folder of the primary mailbox. With the value set to 4, the messages will end up in the Deleted Items folder of the mailbox you deleted it from.


    Note 1: Replace xx.x with the version number corresponding your version of Outlook. For Outlook 2007 this would be 12.0. Choosing Help-> About in Outlook will also expose this.

    Note 2: The value name of the key is case sensitive.

     

     

     

     

     
  • Tuesday, January 18, 2011 11:33 AM
     
     
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    Hi Sander,

    Its not working for 2010. I have already tested the same. any other solution is there.

     

    Thanks

    Avijit Dutta

    Thanks/Regards, Avijit Dutta
     
  • Tuesday, January 18, 2011 12:24 PM
     
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    Try This,

    In outlook 2010, Go to Control Panel, Mail, email accounts, and add the mailbox(es) as new accounts. Then open outlook 2010 you will see all mailboxes there. Then send a mail from additional mailbox. sent items should save into the appropriate mailbox.

    Regards, Rakesh Kumar
    • Marked As Answer by Jennifer Zhan Friday, January 28, 2011 6:08 AM
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  • Friday, January 21, 2011 5:01 AM
     
     
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    Kindly follow KB Artclie 972148 for the same.

    It really works.

     
  • Friday, January 21, 2011 2:50 PM
     
     
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    Hi Hemant,

    Its only for office 2007 and 2003. I'm using Office 2010.

    Thanks Avijit Dutta

    Thanks/Regards, Avijit Dutta
     
  • Monday, June 20, 2011 5:16 PM
     
     
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    That doesn't work.  I have tried this.

     
  • Friday, July 01, 2011 5:19 AM
     
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    Hi All,

    Install MS Office 2010 Service Pack 1, it will remove this issue. I have installed the same, and its working fine.

     

    Thanks to all.

    Thanks/Regards, Avijit Dutta
    • Marked As Answer by Avijit Dutta Friday, July 01, 2011 5:19 AM
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  • Friday, August 03, 2012 10:22 PM
     
     
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    Having escalated this issue (running in online mode in Exchange 2010) through a MS Technical Account Manager the outcome is that this is due to be fixed in SP2 RU4 which is expected to be released end of August.
    • Proposed As Answer by sajithkp Friday, August 17, 2012 10:10 AM
    • Unproposed As Answer by sajithkp Friday, August 17, 2012 10:10 AM
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  • Friday, August 17, 2012 10:10 AM
     
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    Try Below KB this is for outlook2010

    http://support.microsoft.com/kb/2181579

    • Proposed As Answer by sajithkp Friday, August 17, 2012 10:11 AM
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  • Monday, August 20, 2012 9:16 PM
     
     
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    kb2181579 only works for Exchange accounts set to use cached Exchange mode - does not work for Exchange accounts that are configured in Online mode.
     
  • Friday, September 07, 2012 10:35 PM
     
     
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    Details of how this is addressed in RU4 here - http://blogs.technet.com/b/sachinshah/archive/2012/08/29/mystery-of-the-sent-item.aspx