Sign in
 
Home20132010Other VersionsLibraryForumsGallery
TechCenter >
> 
> 
Unable to open some Powerpoint 2010 PPTX files which were emailed to me

Answered Unable to open some Powerpoint 2010 PPTX files which were emailed to me

  • Friday, February 11, 2011 7:42 PM
     
     
    Sign In to Vote
    0

    A presentation created by a colleague was emailed to me via Outlook 2010. After saving the file (save attachments) in a folder, I cannot open the PPTx file. I get the following error ina dialogue box:

         Powerpoint found a problem with content in XXX.ppt.

         Powerpoint can attempt to repair the presentation.

         If you trust  the source this presentation, click Repair.

    When I click on 'Repair', I get another dialogue box which says:

       This error can be caused by following conditions:

        ---- none of which are applicable to my system. Can somebody help me with this problem?

     

     

All Replies

  • Monday, February 14, 2011 9:49 AM
     
     
    Sign In to Vote
    0

    First try to open the file on another systems if file doesn't open then there might be chances of file corruption. Please let me know what kind of messages you get when you open the ppt file .

    However if you can't get around the solution then you must use some powerpoint repair software.

     
  • Monday, February 14, 2011 10:06 AM
     
     
    Sign In to Vote
    0

    As I wrote originally, when I try to open the PPTx, I get the error message about 'problem with content' and offers to help with a 'Repair' which doesn't work.

    I am able to open the PPTx on my other PC. It is not corrupted.

    Cheers...

    Ashe
     
  • Tuesday, February 15, 2011 11:16 AM
     
     Answered
    Sign In to Vote
    15

    I HAVE FOUND THE ANSWER - albeit accidentally, but it solves the problem:

    RESOLUTION: what you do is right-click on the PPTx file name and select PROPERTIES. On this dialogue box, you will see a button marked UNBLOCK, click on this and then press OK.

    That's it. Now the file will open.

    Hope this solution helps...

    Ashe

    Ashe
    • Marked As Answer by Tolstoy12 Tuesday, February 15, 2011 11:16 AM
    •  
     
  • Tuesday, May 31, 2011 10:53 AM
     
     
    Sign In to Vote
    0
    No, still not working for me. Anyone got any updates?
     
  • Tuesday, May 31, 2011 11:37 AM
     
     
    Sign In to Vote
    0

    Everyone, I have solved the problem; follow this procedure:

    a) Right-click on the PowerPoint filename and select Properties.

    b) In the dialogue box that opens, click on the "Unblock" button.

    c) And press OK.

    This will have 'unblocked' the presentation and now you'll be able to open it.

    Ashe
     
  • Wednesday, June 29, 2011 11:06 AM
     
     
    Sign In to Vote
    1
    The UNBLOCK button is not an option on my W7 machine, so not an answer for me. I got around this issue in the end: open the file, click to repair, then save as a PPT or PPTX. The new file does not appear to have these issues. Simple really, but annoying if you have to do this for lots of files.
     
  • Thursday, September 29, 2011 5:40 PM
     
     
    Sign In to Vote
    0

    I tried this but I do not have an "unblock" button in the properties to click on.  any other thoughts?

    The problem I have when I try to open a powerpoint some tried to email me (which I can open on another computer just fine, but the computer with microsoft 2010 gives me the following message).

    Powerpoint found a problem with content in XXXX.pptx.  Powerpoint can attempt to repair the presentation.  If you trust the source of this presentation, click Repair.  But when I do this the following message occurs (and I can't see some of the content that was supposed to be on the slides)- Powerpoint removed unreadable content in XXXX.pptx [Repaired].  You should review this presentation to determine whether any content was unexpectedly changed or removed.  (which in the slides it is and it shows that powerpoint "image cannot currently be diplayed").

    Help anyone.

     
  • Tuesday, January 24, 2012 11:10 PM
     
     
    Sign In to Vote
    0

    Fabulous! yes, this works!

     

    so what is the matter with Microsoft to create this trap to frustrate users when they most need to get thir work done?

    what were they thinking?

     
  • Thursday, March 01, 2012 8:33 AM
     
     Proposed Answer
    Sign In to Vote
    0

    Hi there.  I had a similar issue.  How I was able to resolve this was by doing the following.  You will need Office 2003 (with compatibility pack) and Office 2010.

    1. Open the Powerpoint presentation in Powerpoint 2003.

    2.  Once you have the presentation opened in Powerpoint 2003, save it as a Powerpoint 2007 presentation.

    3.  Open the presentation using Powerpoint 2010.  You may get some error prompts (you can ignore).  Click on save as, and save it as a Powerpoint 2010 presentation.  Close it.

    4.  Now open it again using Powerpoint 2010, you should be able to work on it without any issues.

    Not the most elegant solution but it worked for me.  I hope this helps.

     
  • Thursday, March 01, 2012 8:34 AM
     
     Proposed Answer
    Sign In to Vote
    0

    Hi there.  I had a similar issue.  How I was able to resolve this was by doing the following.  You will need Office 2003 (with compatibility pack) and Office 2010.

    1. Open the Powerpoint presentation in Powerpoint 2003.

    2.  Once you have the presentation opened in Powerpoint 2003, save it as a Powerpoint 2007 presentation.

    3.  Open the presentation using Powerpoint 2010.  You may get some error prompts (you can ignore).  Click on save as, and save it as a Powerpoint 2010 presentation.  Close it.

    4.  Now open it again using Powerpoint 2010, you should be able to work on it without any issues.

    Not the most elegant solution but it worked for me.  I hope this helps.

     
  • Wednesday, June 20, 2012 11:12 PM
     
     Proposed Answer
    Sign In to Vote
    3

    You can fix it for all files... you need to unblock that file type in the Protected View setting! 

    Start PowerPoint 2010.  On the File tab, click Options, then Trust Center, then the Trust Center Settings button.  Next, click Protected View and uncheck "Enable protected view for files originating from the Internet" and click OK.

    If you want to disable any of the other blocks, you can do it there too.

    Now you don't have to go to each individual file and check Unblock in the Properties.

     
  • Wednesday, June 20, 2012 11:43 PM
     
     Proposed Answer
    Sign In to Vote
    0
    See my answer below Ashe.  It is Protected View that is blocking the file.  The message is incorrect and misleading.
    • Proposed As Answer by Paul Raja Friday, September 21, 2012 8:38 AM
    •  
     
  • Wednesday, June 20, 2012 11:44 PM
     
     
    Sign In to Vote
    0
    You need to uncheck the option for "potentially unsafe locations" too.
     
  • Wednesday, June 20, 2012 11:46 PM
     
     
    Sign In to Vote
    0
    Protected View is blocking it.  Go to the Trust Center settings, then Protected View and uncheck the options for blocking Internet and "potentially unsafe locations".  See previous posts.  This is the same for Word, and other Office 2010 products.
     
  • Thursday, July 12, 2012 9:49 PM
     
     
    Sign In to Vote
    0
    Thank you !!  The unblock worked. 
     
  • Friday, July 27, 2012 11:47 PM
     
     
    Sign In to Vote
    0
    Thank you so much. This is the one that finally worked for me. I was able to "Unblock" each one, but that gets old with doing online classes. Thanks for the assist.
     
  • Sunday, July 29, 2012 5:31 AM
     
     
    Sign In to Vote
    0
    Hey thanks ... it worked for me and you saved my imp ppts :) thanks a ton
     
  • Tuesday, July 31, 2012 9:11 AM
     
     
    Sign In to Vote
    0

    Thanks for this! I thought I would never get PP working properly again!

     
  • Thursday, August 16, 2012 2:35 AM
     
     
    Sign In to Vote
    0

    Amen. This is the solution I am looking for. It solves the problem for all .ppt files, not just one.

    Thank you, thank you.

     
  • Monday, August 20, 2012 6:10 PM
     
     
    Sign In to Vote
    0
    Fixed PowerPoint 2010 from Outlook 2010 for me after 2013 Preview uninstalled. Thanks!
     
  • Tuesday, August 21, 2012 5:21 PM
     
     
    Sign In to Vote
    0

    The same repair error started showing up right after install/uninstall of Office 2013 preview. 

    How did you repair PP 2010? Repair via Office installer; uninstall/reinstall didn't work for me.

    Unblock solution above works, however, now every attachment has to be saved & unblocked before it works with PP 2010. :(

     
  • Wednesday, September 05, 2012 9:14 PM
     
     
    Sign In to Vote
    0
    Thanks for your assistance. Mike Barry
     
  • Friday, September 21, 2012 8:38 AM
     
     
    Sign In to Vote
    0
    This is the best solution of all. As it is permanent. I got into this issue as I believe I installed Office 365 beta and when I uninstalled it. It left behind those settings. Thanks henryo303 for the fix.
     
  • Saturday, September 22, 2012 9:08 PM
     
     
    Sign In to Vote
    0

    Hi Henry,

    This didn't work for me. I'm trying to download .pptx files from my university site and the error message continues to come up, even before the file downloads fully, then Word opens with nothing in it. Suggestions?

    Thanks,

    Sarah

     
  • Tuesday, December 11, 2012 12:06 AM
     
     
    Sign In to Vote
    0
    Thank you very much Pokemon Trainer with an added e
     
  • Tuesday, December 18, 2012 6:27 AM
     
     
    Sign In to Vote
    0

    You are a genius, you have no idea, how much time i have wasted searching for this sudden problem

    Thanks for the solution, works like a charm.

    Adesh

     
  • Friday, March 08, 2013 3:30 PM
     
     
    Sign In to Vote
    0

    It must be because of your pptx files are corrupted by any reason, in this case make use repair powerpoint presentation

    http://www.repairpowerpoint.powerpointrepairtoolbox.com parses any version of PPT documents in use, works on Windows 7 and below