Error 0x8007232B Using Office Pro Plus
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Sunday, July 08, 2012 5:24 PMI have a similar problem to all the others I've read here but none of the solutions work. I purchased a computer 7 months ago preloaded with Office and have been using it without any problems until recently (29 days ago). Now I get a message to Activate it every time I open an Office program and the counter is counting down daily. I have one day left. I put in the code, it gets verified OK, I click on Install, it tells me it worked but it doesn't. I still get the error screen when opening any Office program. I am Administrator and the only user. I've tried all the suggestions in the forums such as inputting the code through the CMD commands, etc. Could this be a virus?
All Replies
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Sunday, July 08, 2012 10:19 PM Hi, can you please paste the output from ospp.vbs /dstatus here for us to examine for you?
Don
- Proposed As Answer by Ashton Park SCH Tuesday, November 27, 2012 1:52 PM
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Tuesday, July 10, 2012 8:22 PM
It took me a while to figure out how to do that again, I'm not an IT guy but I think this is what you need:
C:\Windows\system32>cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
/dstatusall
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
---------------------------------------
SKU ID: 191301d3-a579-428c-b0c7-d7988500f9e3
LICENSE NAME: Office 14, OfficeProPlusAcad-MAK edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
SKU ID: 6f327760-8c5c-417c-9b61-836a98287e0c
LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---NOTIFICATIONS---
ERROR CODE: 0xC004F00F
ERROR DESCRIPTION: The Software Licensing Service reported that the hardware ID
binding is beyond the level of tolerance.
Last 5 characters of installed product key: H3GVB
---------------------------------------
SKU ID: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7
LICENSE NAME: Office 14, OfficeProPlus-MAK edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
---------------------------------------
---Exiting-----------------------------
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Wednesday, July 11, 2012 8:16 AM
SKU ID: 6f327760-8c5c-417c-9b61-836a98287e0c
LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---NOTIFICATIONS---
ERROR CODE: 0xC004F00F
ERROR DESCRIPTION: The Software Licensing Service reported that the hardware ID
binding is beyond the level of tolerance.
Last 5 characters of installed product key: H3GVB
this is telling me that you have a default KMSclient product key installed, and an activation requirement was triggered due to a "hardware change" (or some form of significant change to Windows). Your pc needs to contact a KMShost server to renew its activation. This also suggests that the product key you are entering has not been accepted (although it may be a valid key it's not acceptable to this edition of Office). You may have purchased OfficeProPlus through some employment benefit or educational discount? (ProPlus is not offered legitimately as a preload nor for retail purchase. only via company or educational/academic programs)
I recommend you contact MS activation support by telephone and confirm with them that your product, and product key, are for matching product editions.
http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
Don
- Marked As Answer by Max MengMicrosoft Contingent Staff, Moderator Monday, July 16, 2012 6:20 AM
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