Sign in
Microsoft.com
 
SharePoint Products TechCenter
 
 
 
SharePoint Products TechCenter > SharePoint Products and Technologies Forums > SharePoint - Setup, Upgrade, Administration and Operation > Sharepoint Mail notifications not working to external client addresses
Ask a questionAsk a question
Search Forums:
 

QuestionSharepoint Mail notifications not working to external client addresses

  • Friday, November 02, 2007 10:26 AMJason Brownhill Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

     

    Hi,
    Can anyone advise me on a slight mail issue I'm seeing please? 

    My sharepoint installation can send email alerts for document reviews internally on my domain fine, but when I try and send a document for review to a user I've added on the domain with an external email address, Sharepoint is not sending the message through. For example :-

    userA@domainA.com can send a document for review to userB@domainA.com - email alert is sent fine.
    userA@domainA.com can send a document for review to user123@domainB.com - email alert is not sent

     

    user123 has been configured in the domain with an external SMTP address and works find when sending a message to that account in the domain when using Outlook.

     

     To my mind, it's some kind of link between Sharepoint and the mail server, since the alerts are going through fine for everyone internally, it seems the fault lies with Sharepoint?

     

     Further to this, there is a 'Windows Sharepoint Services 3' source error in the event log (category is 'E-mail') on the server with Exchange 2003, it is giving the following error message :-

    A critical error occurred while processing the incoming e-mail drop folder . The error was: Value cannot be null.

    Parameter name: path.


     This is followed with another sharepoint error, this time in the 'Timer' category :-

    The Execute method of job definition Microsoft.SharePoint.Administration.SPIncomingEmailJobDefinition (ID f85c61f5-1da9-46a5-8ee7-85b695ec19fb) threw an exception. More information is included below.

    Value cannot be null.

    Parameter name: path

     

    Any ideas?

    Many Thanks,
    Jason.

     

    P.S. Apologies for reposting this, but it appears some forums have been merged and my original post appears to be lost in the ether somewhere.

     

All Replies

  • Tuesday, November 20, 2007 11:12 AMJason Brownhill Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    Hi,

     

     Just bumping this one up as it still hasn't seen any responses. Can anyone advise?

    Thanks,

    Jason.

     

     
  • Wednesday, November 21, 2007 5:05 PMBen007 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    I would like info on this issue also

     

    Ben

     

     
  • Friday, January 18, 2008 6:20 PMLes Malt Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    I have a similar issue.  I have set up a user in Windows Server 2003, initially with no EXCHANGE account.  In Sharepoint 2007 I granted the user access to the SharePoint site.  I logged in as teh user to test and made the users email address <xx>@hotmail.com.

     

    I then set up an alert on a SharePoint list when any change was made.  No message is sent to the user.

     

    This used to work under SharePoint 2003.

     
  • Friday, January 18, 2008 7:35 PMMart Muller Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

     

    I thought it had something to do with the SMTP relay settings. Maybe this article will explain why: http://www.isaserver.org/articles/smtprelayinboundoutbound.html

    Check the part under Inbound SMTP relay.

     

    I hope this helps.

    Mart

     
  • Friday, January 18, 2008 8:27 PMLes Malt Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    It certainly does .    I opened up the sever to allow relay (for a short period) and the messages get through.  I now just have to set it up to relay for internal users.

     

    Many thanks for the reply.

     

    Tim.