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Problem with Workflows not starting Correctly Sometimes

问题 Problem with Workflows not starting Correctly Sometimes

  • Monday, June 04, 2012 7:03 PM
     
     
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    Hello,

    I am running MOSS 2007 and have a InfoPath form, i am using the standart "Approval" Workflow with just one approver with that forms Library.  I have the workflow set to fire off when a new item is created.

    Users then click "New" it opens up InfoPath client, we fill out the data, click Save and give it name, it successfully saves it to the Forms Libary, now here is where my problem starts...

    Sometimes it will not fire the workflow at all (Rare), most of the times The Standart View in Sharepoint dosn't show the workflow running, the column is blank no "In progress", but when i dig in and go to the "Workflows" Area it show it as Running.  When this happens the E-mails are not sent out to the approvers and Tasks are not created sometimes.

    Other times it works perfectly fine, the workflow fires off and everyone get's their emails and life is good.

    Anyone know where i can check to see what's going on or how to fix this?  I searched around and din't find much, just about not using the system account to create an item, which we don't.

    Thank you for your help!

    Daniel Schmidt

    Daniel Schmidt Network Analyst

     

All Replies

  • Tuesday, June 05, 2012 2:28 AM
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    Hi,

    Could you please try to create a new Approval workflow to the form library? And then check if the issue can be reproduced.

    Let me know the result.

    Regards,

    Xue-Mei Chang

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Xue-mei Chang

    TechNet Community Support

     
  • Tuesday, June 05, 2012 2:55 PM
     
     
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    Hello,

    Yes, i created a Brand new approval workflow it and is still doing the same thing.

    -Daniel Schmidt

    Daniel Schmidt Network Analyst

     
  • Wednesday, June 06, 2012 2:03 AM
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    Hi,

     

    Thank you for your post.

    I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

     

    Thank you for your understanding and support.

    Regards,

    Xue-Mei Change

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contacttnmff@microsoft.com.

    Xue-mei Chang

    TechNet Community Support

     
  • Thursday, June 07, 2012 5:35 AM
     
     
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    Can you check if the "SharePoint Timer "Service is running? You can check this in the services control panel.

    You might also like to check to see if the process  "OWSTimer.exe" is running..

    Regards,

    James.

     
  • Thursday, June 07, 2012 1:22 PM
     
     
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    Hello James,

    yes the Windows Sharepoint Service timer is running, also OWSTimer.exe is running, using up 232MB of Memory

    Daniel Schmidt Network Analyst

     
  • Friday, June 08, 2012 3:02 PM
     
     
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    Daniel,

              Have you got a chance to look at the workflow history list? It is a hidden list and will contain information about the status of each workflow and the reasons behind their failure(if they failed).

    You can find the workflow history list at  http://[servername]/[sitename]/lists/Workflow%20History

    You can try just sitename/lists/Workflow%20History if you dont find it at the above path.

    It is a hidden list and hence not found under view all site content.

    Let me know what you see there and if it does not point to the cause of the issue.

    Nisarg Gandhi

     
  • Monday, June 18, 2012 1:23 PM
     
     
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    Hello Nisarg,

    it does not give me to much information just that "An error has occured in the <Name of Workflow> Workflow, it is usually from the "system Account" and the Data field is always empty

    Daniel Schmidt Network Analyst

     
  • Tuesday, July 17, 2012 7:52 PM
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    Hi there,

    We have looked at this issue and unless anyone in the forum community has a solution, it would be best for you open a support ticket with Microsoft.

    Gregg

    MSFT