Service Manager - General
General discussion group for Service Manager.
Announcements
- Link
System Center 2012 - Service Manager SP1 links and info
System Center 2012 SP1 trial (this includes SCSM and is used to patch SCSM2012 RTM to SP1 - there are no separate SP1 patch)
http://technet.microsoft.com/en-US/evalcenter/hh505660.aspxService Manager 2012 SP1 VHDs
Mgmt. server: http://www.microsoft.com/en-us/download/details.aspx?id=36427
DW server: http://www.microsoft.com/en-us/download/details.aspx?id=36425Service Manager 2012 SP1 Authoring Tool
http://www.microsoft.com/en-us/download/details.aspx?id=36214Service Manager 2012 SP1 documentation
Download: http://www.microsoft.com/en-us/download/details.aspx?id=27850
Read online: http://technet.microsoft.com/en-us/library/hh305220.aspxOrchestrator IPs for SC2012 SP1
http://www.microsoft.com/en-us/download/details.aspx?id=34611Take a look at the documentation around upgrading your environment:
http://technet.microsoft.com/en-us/library/jj900193.aspxAlso, this blogpost might be helpful:
http://blogs.technet.com/b/servicemanager/archive/2013/01/23/how-microsoft-upgraded-to-system-center-2012-sp1-service-manager.aspxSCSM 2012 SP1 patchnotes:
Chargeback
Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilization. Chargeback illustrates how you can use System Center 2012 Service Pack 1 (SP1) in a cross-platform environment where you use multiple Service Manager components to achieve your business goals.
In Service Manager, chargeback consists of a new node in the Administration workspace, new OLAP data cubes, and sample Excel reports.
Improved Operations Manager Integration
An System Center 2012 – Operations Manager SP1 agent is automatically installed as part of Service Manager SP1. After Setup completes, you must manually configure the agent for use with the Operations Manager management server. The agent is compatible with System Center Operations Manager 2007 R2, System Center 2012 – Operations Manager, and System Center 2012 – Operations Manager SP1.
To validate that the Operations Manager Agent was installed, open Control Panel and verify that the Operations Manager Agent is present. To manually configure the Operations Manager agent, see Configuring Agents.
SQL Server 2012 Support
All databases used by Service Manager are supported on all editions of SQL Server 2012.
Windows Server 2012 and Windows 8 Support
All Service Manager roles, except the Self-Service Portal SharePoint web parts, are supported on all editions of Windows Server 2012.
Windows 8 is supported for the Service Manager console and for end-users accessing the Self-Service Portal.
Filtering and SortingUse these options to narrow down the question and discussion list.
- 1012662

How to File a Bug/Feedback on Connect
Travis Wright MSFT Tuesday, January 12, 2010 6:56 PM - 2520362

ITIL, MOF and SCSM
Vladimir BakhmetyevMicrosoft EmployeeFriday, February 06, 2009 10:10 AM - 52489

How to export knowledge articles?
Dan_MS Friday, June 17, 2011 3:37 PM - 21490

Service Manager 2012 Exchange Connector 3.0 RTM errors
Herb Winhoven Tuesday, April 30, 2013 1:25 PM - 179

Request Offerings: Token: Portal User Name properties
ButtyT Friday, May 17, 2013 9:05 AM - 175

Service mapping in SCSM 2012 SP1
danovich_ Thursday, May 16, 2013 1:37 PM - 162

Tracking Activities
DonDraper60 Friday, May 17, 2013 9:30 PM - 264

scsm 2012 - transform job failing in datawarehouse
tamrep Monday, May 20, 2013 9:55 PM - 140

Incidents not resolving coreectly in SCSM SP1
jeffburns_75 15 hours 9 minutes ago - 3143

Limiting the comments emailed from the Request User Input Email function
jeffburns_75 Wednesday, April 10, 2013 12:59 AM - 11928

Service Manager 2012 Console crashes at random
loki_1989 Friday, October 26, 2012 12:33 PM - 8118

SCSM 2012 SP1 CU2 issue causing Exchange Connector to fail.
Trana010 Monday, May 20, 2013 2:22 AM - 6176

scsm 2012 - Update Rollup 2 for System Center 2012 SP1 Service Manager (KB2802159)
tamrep Tuesday, May 07, 2013 7:32 PM - 278

Missing Control Management Libraries?
JonSykes Wednesday, May 08, 2013 7:20 PM - 184

Service Manager Charge Back Missing Cube
Robert Ryan UK Friday, May 17, 2013 9:55 AM - 353

Service Manager 2012 Service Requests, Activities and Support Groups
Herb Winhoven Wednesday, May 22, 2013 2:27 PM - 255

new service manager install error "XML parsing: line 12783, character 34, A string literal was expected"
Lhsieh Tuesday, May 21, 2013 4:28 PM - 103231

Print options
CXAndy Thursday, August 19, 2010 6:38 PM - 291

Change teir queue/support group via PowerShell
JayScovill Friday, May 10, 2013 2:00 PM - 393

Changes to the pop ups for Resolved and Closed Incidents.
Mizandry Friday, May 10, 2013 3:07 PM - 252161

Activities (Manual and Review) created without prefix (MA and RA)
Felipe_Roman_CRC Monday, March 05, 2012 5:44 PM - 2320

Is there a way to increase view results from 500?
James Mastro Friday, February 01, 2013 1:52 PM

