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Remote Assistance

Unanswered Remote Assistance

  • Thursday, November 20, 2008 5:28 PM
     
     
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    Hello All-

     

    First off let me explain our situation; we are a mid size business with 1000+ users in Windows Server 2003 AD, and about 700 workstations/desktops, and about 80 servers.  We are currently using VNC for remote administration for our workstations.   I hate this, due to the fact that you have to ask the user to move their mouse over the icon in the systray, relay the ip address back; not only that the security on this is terrible.

     

    I am looking to do away with VNC all together, and move towards MS built in Remote Assistance.  However, I need away to tell what machine a particular user is at.  I have seen vbscripts before that would map a users display name to the machine description in AD at logon.  I have also been in contact with the "Scripting Guy", he has suggested that I create a new attribute in the AD schema, however I am not real comfortable with doing this.  If anyone has any info. on this, please let me know.

     

    I would like to find a possible way for users to simply double click on an icon, and it sends a Remote Assistance invitation to an admin of their choice, and bada bing you are in.

     

    Please help out guys.

     

    Thanks