MOF vs. ITIL vs. ITSM

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• Tuesday, August 12, 2008 4:48 PMCleber MarquesMVP, Moderator

   
  

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  Hi ZCBD, Very good question. Let's strat with some (summary) definitions:

   

  MOF: It is practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services.   ITIL: A framework of best practice techniques to facilitate the delivery of high-quality information technology services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.   ITSM: It is an approach that combines proven methods such as process management and known in-dustry best practices, in the area of IT Service Management, to enable any organization to de-liver quality IT services that satisfy customer business needs and achieve performance targets specified within service level agreements.

   

  Well, I think that MOF is the Microsoft approach about ITIL and both are methods to implement and use ITSM. In my opinion you have to use MOF and ITIL to achieve the ITSM.

   

  YES, the MOF 3.0 has certification and the MOF 4.0 will be an exam soon, take mor info here:  http://forums.technet.microsoft.com/en-US/MOF4/thread/94b8b078-d763-4923-8947-99cf467e73d9

   

  And if you have questions about MOF 4.0 see this http://forums.technet.microsoft.com/en-US/MOF4/thread/158fa944-9ded-496a-9285-bdd34bb57a5f , if you want more detailed information about MOF 3 & 4 look this http://forums.technet.microsoft.com/en-US/MOF4/thread/ab4cdac9-7cb4-4786-8159-4871f3f425f5

   

  Hope that helps. Good luck in your projects my friend,

  Best Regards

   

  Cleber Marques

  MOF Brazil Project (Microsoft MVP - Most Valuable Professional)

  www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br

   

  • Marked As Answer byCleber MarquesMVP, ModeratorThursday, May 28, 2009 10:17 AM
  • Proposed As Answer byCleber MarquesMVP, ModeratorTuesday, August 12, 2008 4:48 PM
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• Friday, September 05, 2008 6:58 PMJohn E Jasinski

   
  

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  Consider looking into ISO/IEC 20000 IT Service Management to provide extra validation to your MOF and ITIL efforts. 
  
  Van Haren has a nice ISO 20k pocket guide (ISBN 978907721290) and
  BSI publishes an ISO20k Self Assessment document (ISBN 0580479234), and
  Another nice book is ISO/IEC 2000 (ISBN 0979235987), and 
  Achieving ISO 20000 book series, and 
  COBIT provides free documentation for an IT Governance management framework at www.isaca.org.
  
  Remember "cost savings from standardized processes far outweigh the benefits of custom processes"
  
  JJ
  • Marked As Answer byCleber MarquesMVP, ModeratorThursday, May 28, 2009 10:17 AM
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