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How can I stop DPC WATCHDOG VIOLATION in Windows 8.1

    Question

  • I upgraded my computer to Windows 8.1, now I am getting this DPC WATCHDOG VIOLATION blue screen. I notice it happens a lot when I use Windows Media Player but still it happens other times. Also, I now have Win32:maklware-Gen virus. Please can someone help me get rid of these issues. Another interesting thing that happened is my  Internet Explorer stopped working. My laptop is a Lenovo G780. I ran a scan:  Can someone PLEASE help. I use my computer for work. I need it to work properly. Thanks in Advance, Mrs Smith...

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:59:38 PM, on 7/6/2013
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Unable to get Internet Explorer version!
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files (x86)\Uniblue\SpeedUpMyPC\spmonitor.exe
    c:\program files (x86)\driverupdate\DriverUpdate.exe
    C:\Program Files (x86)\Hotspot Shield\bin\hsscp.exe
    C:\Program Files (x86)\USB Camera2\VM332STI.EXE
    C:\Program Files (x86)\Microtek\ScanWizard 5\ScannerFinder.exe
    C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe
    C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
    C:\Program Files (x86)\WinZip\WZQKPICK.EXE
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
    C:\Program Files (x86)\USB Camera\VM331STI.EXE
    C:\Program Files (x86)\Cyberlink\PowerDVD13\PowerDVD13Agent.exe
    C:\Program Files (x86)\Hotspot Shield\bin\fbwmgr.exe
    C:\Program Files (x86)\XoftSpySE6\XoftSpySE.exe
    C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
    C:\Program Files (x86)\AVG\AVG2013\avgui.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Cyberlink\MediaEspresso\DeviceDetector\DeviceDetector.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe
    C:\Program Files (x86)\Hotspot Shield\bin\fbw.exe
    C:\Program Files (x86)\Hotspot Shield\bin\fbw.exe
    C:\Program Files (x86)\Hotspot Shield\bin\fbw.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\SnagPriv.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\windows\SysWOW64\RunDll32.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\eM Client\MailClient.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = file://C:/ProgramData/Hotspot Shield/config/hsspx/proxy.pac
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Updater By SweetPacks Helper - {7D4F1959-3F72-49d5-8E59-F02F8AA6815D} - (no file)
    O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
    O2 - BHO: DeskbarBHO - {BFBB7543-916C-449a-9DC6-C9A516A6162F} - C:\Program Files (x86)\Ixquick Deskbar\deskbar.dll
    O2 - BHO: IXQUICKTB - {C5CAA6CD-8EE4-40a3-92E0-385561406C50} - C:\PROGRA~2\IXQUIC~2\ix_quick.dll
    O2 - BHO: WeCareReminder - {D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} - C:\ProgramData\WeCareReminder\IEHelperv2.5.0.dll (file missing)
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Ixquick Toolbar - {70F241F6-52AB-4D45-993E-C1C09920095B} - C:\Program Files (x86)\Ixquick Toolbar\ix_quick.dll
    O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [Dolby Advanced Audio v2] "C:\Program Files (x86)\Dolby Advanced Audio v2\pcee4.exe" -autostart
    O4 - HKLM\..\Run: [332BigDog] C:\Program Files (x86)\USB Camera2\VM332STI.EXE
    O4 - HKLM\..\Run: [Intel AppUp(SM) center] "C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe" --domain-id F0399437-FD0C-4A48-B101-F0314A6172E4
    O4 - HKLM\..\Run: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun
    O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [331BigDog] C:\Program Files (x86)\USB Camera\VM331STI.EXE
    O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
    O4 - HKLM\..\Run: [PowerDVD13Agent] "C:\Program Files (x86)\CyberLink\PowerDVD13\PowerDVD13Agent.exe"
    O4 - HKLM\..\Run: [XoftSpySE] "c:\program files (x86)\xoftspyse6\xoftspyse.exe" -NM -hidesplash
    O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [ToolwizCareFree] "C:\Program files\ToolwizCareFree\ToolwizCares.exe" -autorun
    O4 - HKUS\S-1-5-21-180162762-304448197-112076568-1005\..\RunOnce: [Lenovo.ShowBand] C:\Program Files\Lenovo\SimpleTap DeskBand\ShowBand.exe /show (User 'janes_000')
    O4 - HKUS\S-1-5-21-180162762-304448197-112076568-1006\..\RunOnce: [Lenovo.ShowBand] C:\Program Files\Lenovo\SimpleTap DeskBand\ShowBand.exe /show (User 'fbwuser')
    O4 - HKUS\S-1-5-18\..\Run: [Tango] C:\Program Files (x86)\Tango\Tango.exe -r (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Tango] C:\Program Files (x86)\Tango\Tango.exe -r (User 'Default user')
    O4 - Startup: AutorunsDisabled
    O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files (x86)\Common Files\LogiShrd\eReg\SetPoint\eReg.exe
    O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
    O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
    O4 - Global Startup: AutorunsDisabled
    O4 - Global Startup: Bluetooth.lnk = ?
    O4 - Global Startup: Microtek Scanner Finder.lnk = C:\Program Files (x86)\Microtek\ScanWizard 5\ScannerFinder.exe
    O4 - Global Startup: Snagit 11.lnk = C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files (x86)\WinZip\WZQKPICK.EXE
    O9 - Extra button: (no name) - AutorunsDisabled - (no file)
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
    O9 - Extra button: (no name) - {6ED0A312-78F5-493C-A90C-5DAF321D0BF8} - (no file) (HKCU)
    O9 - Extra 'Tools' menuitem: We-Care Add-on - {6ED0A312-78F5-493C-A90C-5DAF321D0BF8} - (no file) (HKCU)
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O13 - Gopher Prefix: 
    O16 - DPF: {1FDFCFC3-B893-43E1-9138-4A2D2452A551} (Aurigma FileDownloader Control) - https://www.t-mobilepictures.com/myalbum/scripts/downloader/FileDownloader7.cab
    O16 - DPF: {4FF78044-96B4-4312-A5B7-FDA3CB328095} - 
    O17 - HKLM\System\CCS\Services\Tcpip\..\{6799EBB2-3605-4DE8-9E1F-8EC9481FFE23}: NameServer = 8.8.8.8
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - (no file)
    O18 - Filter: AutorunsDisabled - (no CLSID) - (no file)
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: avast! Firewall - AVAST Software - C:\Program Files\AVAST Software\Avast\afwServ.exe
    O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
    O23 - Service: @oem16.inf,%BcmBtRSupport.SVCNAME%;Bluetooth Radio Control Service (BcmBtRSupport) - Unknown owner - C:\windows\system32\BtwRSupportService.exe (file missing)
    O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Lenovo\Bluetooth Software\btwdins.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\windows\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: @C:\windows\system32\CxAudMsg64.exe,-100 (CxAudMsg) - Unknown owner - C:\windows\system32\CxAudMsg64.exe (file missing)
    O23 - Service: CyberLink PowerDVD 13 Media Server Monitor Service - CyberLink - C:\Program Files (x86)\Cyberlink\PowerDVD13\Kernel\DMS\CLMSMonitorServicePDVD13.exe
    O23 - Service: CyberLink PowerDVD 13 Media Server Service - CyberLink - C:\Program Files (x86)\Cyberlink\PowerDVD13\Kernel\DMS\CLMSServerPDVD13.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: Elan Service (ETDService) - ELAN Microelectronics Corp. - C:\Program Files\Elantech\ETDService.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - c:\program files (x86)\google\update\googleupdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - c:\program files (x86)\google\update\googleupdate.exe
    O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe
    O23 - Service: Hotspot Shield Service (hshld) - AnchorFree Inc. - C:\Program Files (x86)\Hotspot Shield\bin\cmw_srv.exe
    O23 - Service: Hotspot Shield Tray Service (HssTrayService) - Unknown owner - C:\Program Files (x86)\Hotspot Shield\bin\HssTrayService.EXE
    O23 - Service: Hotspot Shield Monitoring Service (HssWd) - Unknown owner - C:\Program Files (x86)\Hotspot Shield\bin\hsswd.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: Lenovo System Agent Service - LENOVO INCORPORATED. - C:\Program Files\lenovo\SystemAgent\SystemAgentService.exe
    O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Updater By SweetPacks - Unknown owner - C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe (file missing)
    O23 - Service: Bitdefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\updatesrv.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: Bitdefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\vsserv.exe
    O23 - Service: vToolbarUpdater15.3.0 - AVG Secure Search - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.3.0\ToolbarUpdater.exe
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: XoftSpyService - ParetoLogic Inc. - c:\program files (x86)\common files\xoftspyse\6\xoftspyservice.exe
    O23 - Service: ZAtheros Bt and Wlan Coex Agent - Atheros - C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe

    --
    End of file - 16277 bytes

    Tuesday, July 09, 2013 4:43 PM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Tuesday, July 09, 2013 5:16 PM
    Moderator

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Tuesday, July 09, 2013 5:16 PM
    Moderator
  • As these a Windows 8.1 issue, please move it to Windows 8.1 Preview tab !

    Hi All,

    Wednesday, July 10, 2013 10:39 AM