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INTERNET EXPLORER 10 ON WINDOWS 8 CRASHES

    Question

  • Hi, since i've updated my windows 7 64 bits to windows 8 pro, the internet explorer dosn't open, it crashes, open a blank window with something like 'the internet explorer stop working', I'm using the firefox... What can I do?
    Saturday, October 27, 2012 2:45 PM

Answers

  • Does it happen in IE desktop or in IE metro too?

    If it only happen in IE desktop it is due to add-on and you should go to tools->manage add-on and disable some add-ons.

    Saturday, October 27, 2012 2:49 PM
  • Hi,

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Sunday, October 28, 2012 1:06 PM
  • Hi,

    Please check the issue referring to the following documents:

    Tips for solving problems when Internet Explorer crashes or stops working

    http://windows.microsoft.com/en-us/windows7/tips-for-solving-problems-with-internet-explorer

    Internet Explorer opens, flashes, and then closes immediately when you start it

    http://support.microsoft.com/kb/967896

    Thanks.

     

    Nicholas Li

    TechNet Community Support

    Tuesday, October 30, 2012 5:37 AM
    Moderator

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