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The server is failing to download some updates. Event ID 10032

    Question

  • HI Guys,

     

    I am getting this error and Alert on My WSUS Server. Anyone know what should be region and Troubleshooting for this.

     

    Event Log:

    Application

    Event Source:

    Windows Server Update Services

    Event ID:

    10032

    Severity:

    Error

           

    Details:

    The server is failing to download some updates.

    Thanks

    Wednesday, April 28, 2010 8:12 AM

Answers

  • Sorry, I meant to say decline.

    The updates that I declined,were updates set to auto approve. In the list of the updates that I declined, were very old Forefront updates. Once I declined them, WSUS re-synchronized and I got the latest updates.

    Might I suggest that if you are using auto-approval rules for Forefront Client Security definition updates that you should be using the Server Cleanup Wizard on a WEEKLY basis. The SCW will fix this problem for you. Generally speaking, Definition Updates are expired when replaced; this allows the SCW to decline/delete these expired updates automatically.

    In addition, declining updates (or not declining them) does not have any impact on WSUS synchronization or the availability of the latest updates, so I'm not quite sure what it is that you are describing.

    And you still have the reality that you declined updates that were being reported as NEEDED, which means some systems somewhere are likely still missing patches.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    • Proposed as answer by RichieW Wednesday, March 02, 2011 3:48 PM
    • Marked as answer by Kumar Amit Sharma Tuesday, March 27, 2012 8:58 PM
    Wednesday, July 07, 2010 1:09 PM

All replies

  • Hi,

    On your WSUS server, please do the following steps:

    1. Open My Computer.

    2. Find the drive that contains the WSUSContent folder.

    3. Right click on the drive and select "Sharing and Security".

    4. Select the Security tab.

    5. Click on ADD.

    6. Click on Advanced.

    7. Verify that "From this location" is set to the local machine.

    8. Click on Find Now.

    9. Scroll down the list until you find NETWORK SERVICE.

    10. Select NETWORK SERVICE.

    11. Click on OK.

    12. Click on OK.

    13. Verify the default permissions (Read&Execute | List Folder Contents | Read) are selected.

    14. Click on OK.

    Wednesday, April 28, 2010 9:49 AM
  • Hi Erik,

     

    I did it step by step but still I am getting this error in my WSUS server. and a more event Id is occurring with it that is

    Event Source: W32Time Event ID:

    47

    Thanks


    Amit
    Thursday, April 29, 2010 3:53 AM
  • Hi

     

    Do not know if you still need help, or hopefully this helps others.

    I had the same problem,andto resolve it, I went to the All Updates tabin the WSUS MMC. In the approvals pain,I filtered it to "Any Except Declined" and filtered to "Failed orNeeded"

    Once this was displayed, right click on the Title bar, and ensure File Status is selected.

    I then filtered the view of the updates, and saw 21 updates that failed to download. I deleted these updates, and my WSUS downloaded all updates needed.

    Tuesday, July 06, 2010 8:21 PM
  • I then filtered the view of the updates, and saw 21 updates that failed to download. I deleted these updates, and my WSUS downloaded all updates needed.

    Truly, I am curious as to how you "deleted" these updates, since that functionality is not possible in the WSUS console.

    Also.... do you know for a fact that none of these 21 updates were actually needed by any systems? Since they were downloading, suggests that somebody had actually marked them as APPROVED, which suggests that some systems somewhere actually NEEDS these updates!

    The correct resolution to this issue is to identify WHY the updates are not downloading -- there is actually a very short and well-known list of causes, all of which can be identified from the full text of the entry in the Application Event Log of the WSUS Server -- and FIX the cause.

    In the case of this particular thread, sufficient diagnostic information was not provided in order to identify the cause or the resolution, but the resolution most certainly is not to delete (sic) (or even Decline!) updates.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Tuesday, July 06, 2010 8:52 PM
  • Sorry, I meant to say decline.

    The updates that I declined,were updates set to auto approve. In the list of the updates that I declined, were very old Forefront updates. Once I declined them, WSUS re-synchronized and I got the latest updates.

    I therefore did not lose any critical updates for the past day.

     

    TheApplication Even Log for WSUS only had an error stating that "The server is failing to download some updates".

    Wednesday, July 07, 2010 4:23 AM
  • Sorry, I meant to say decline.

    The updates that I declined,were updates set to auto approve. In the list of the updates that I declined, were very old Forefront updates. Once I declined them, WSUS re-synchronized and I got the latest updates.

    Might I suggest that if you are using auto-approval rules for Forefront Client Security definition updates that you should be using the Server Cleanup Wizard on a WEEKLY basis. The SCW will fix this problem for you. Generally speaking, Definition Updates are expired when replaced; this allows the SCW to decline/delete these expired updates automatically.

    In addition, declining updates (or not declining them) does not have any impact on WSUS synchronization or the availability of the latest updates, so I'm not quite sure what it is that you are describing.

    And you still have the reality that you declined updates that were being reported as NEEDED, which means some systems somewhere are likely still missing patches.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    • Proposed as answer by RichieW Wednesday, March 02, 2011 3:48 PM
    • Marked as answer by Kumar Amit Sharma Tuesday, March 27, 2012 8:58 PM
    Wednesday, July 07, 2010 1:09 PM
  • Hi there,

    I've just been looking through your string and have a similar issue.

    My WSUS 3 SP2 server event log is reporting an issue when running sync updates, the sysn is sync is succeeded although the wsus console says download updates needing status says 25 but say downloaded 0.00mb of 1,330.47mb.

    the Server application event log reports the following.  Grateful if you could advise.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Core
    Event ID: 10032
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: Wsus server

    Description:
    The server is failing to download some updates.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Web Services
    Event ID: 12002
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: Wsus server
    Description:
    The Reporting Web Service is not working.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Web Services
    Event ID: 12012
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: wsus server
    Description:
    The API Remoting Web Service is not working.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Web Services
    Event ID: 12032
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: Wsus server
    Description:
    The Server Synchronization Web Service is not working.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Web Services
    Event ID: 12022
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: wsus server
    Description:
    The Client Web Service is not working.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Web Services
    Event ID: 12042
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: wsus server
    Description:
    The SimpleAuth Web Service is not working.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Web Services
    Event ID: 12052
    Date:  02/03/2011
    Time:  15:38:59
    User:  N/A
    Computer: wsus server
    Description:
    The DSS Authentication Web Service is not working.

    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: Synchronization
    Event ID: 364
    Date:  02/03/2011
    Time:  15:44:03
    User:  N/A
    Computer: wsus server
    Description:
    Content file download failed. Reason: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. (Exception from HRESULT: 0x800704DD) Source File: /msdownload/update/software/crup/2011/02/crm2011-mui-kb2461082-kkz-i386_2c4bb65076053c399258c1814b3ce90f544a6141.exe Destination File: e:\wsus\WsusContent\41\2C4BB65076053C399258C1814B3CE90F544A6141.exe.


    Rich
    • Proposed as answer by Andrei Boncea Saturday, February 15, 2014 12:14 PM
    Wednesday, March 02, 2011 4:04 PM
  • Content file download failed. Reason: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. (Exception from HRESULT: 0x800704DD) Source File: /msdownload/update/software/crup/2011/02/crm2011-mui-kb2461082-kkz-i386_2c4bb65076053c399258c1814b3ce90f544a6141.exe Destination File: e:\wsus\WsusContent\41\2C4BB65076053C399258C1814B3CE90F544A6141.exe.
    Rich


    Well, that's certainly a significant contributing cause!

    The fact that the Health Monitoring Service cannot communicate with any other webservice on the installation either suggests a catastrophic failure in the WSUS server.

    I would ask these questions:

    • When was this WSUS server originally installed?
    • When was the last time it successfully synchronized with Microsoft?
    • When was the last time you approved updates? (1.3GB of pending downloads is pretty significant!)
    • Who changed WHAT on this server?

     


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Thursday, March 03, 2011 6:50 PM