Only question threads (not discussion threads) can have answers. You have to be an OP/Asker, Answerer (Editor), Moderator, Administrator, or Owner to mark and unmark an answer. The OP (Original Poster) cannot propose answers.
Anybody other than the OP can propose an answer. More than one post can be the answer to a thread.
Answering questions is the most important task in a forum. If a forum has a high rate of answered questions, it encourages people to ask. If questions are being marked as answered, then it encourages people to answer questions (for the satisfaction, for Recognition
Points, for the stats, and marks toward Achievement medals). If helpful responses receive votes as being helpful, then the community is more likely to answer with helpful responses. That is why people might be made Moderators or Answerers. Answering is much
more needed than other moderating tasks. See The
Different Roles in MSDN and TechNet Forums.
When a thread contains a post that is the correct answer, moderators need to ensure that the
correct post is marked as the answer. The best possible scenario is the following:
The original poster (OP) asks a question
A community member responds to the post with an answer
The original poster marks the response (see Figure 1).
1: Original Poster Marking an Answer
Personal request: If you see any process or other body of detailed, helpful information that you or someone else writes that you think deserves to be written out in a Library somewhere, then please
use the information to create a new TechNet Wiki article (www.technet.com/wiki). That way we can leverage the knowledge into a Library/Help-like wiki format and
give back to the community in another way that’s super helpful. For example, we created this tag for tracking all Wiki articles that originated from forums:
“From Forum” tag on TechNet Wiki.
This article is also available the following languages:
Moderating Microsoft Forums.
Featured on the home page of TechNet Wiki!
The policy, as outlined here, is backfiring in my case. I posted two questions and had the same forum troll provide unhelpful answers in both cases, typically rewording information from my question or failing to provide anything not already in books online. While I was waiting (only a couple of days) for better answers, the moderator jumps in and marks "answered" to the question. The net result is my questions were not answered and I can't put them back out for better answers by more knowledgeable forum participants.
Neil, I would suggest that you unmark the answer. No moderator should ever by offended by this. As the question asker you can do this (and should if it does not answer your question). Then reply with an explanation or further details on your question (but be courteous). If no one else has replied, it is possible other people don't understand the question (or don't have an answer).
Nice Wiki ...
Thanks very much, very informative.
Neil, Richard nailed the answer. This policy shouldn't backfire in your case. As the OP, you can unpropose the answer 7 days before it's ever marked (see Guideline #1). You can also reply to get your question bumped back up (within reason).
But this article wasn't written for OPs. It was written for Answerers. So most of the OP tips aren't in this article. Which makes me realize that we need an OP article about how to increase your chances that you get your question answered.
Hi, here's the proposed Spanish version of this article: social.technet.microsoft.com/.../15706.guia-de-moderacion-del-foro-administrando-hilos-y-mensajes-marcando-respuestas-es-es.aspx
Thanks Sergio for the translation into Spanish. I added a link to your article above and some tags in it to make it easier to find.