Operating system

Windows Vista, Windows 7


While opening the Windows Live mail showing blank black screen only


This issue can be caused if all the following scenarios apply on the Windows computer:

•         If system have  Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions  


•         If Windows Update KB2454826 installed on the computer.

•         Using Windows Live Mail versions 15.4 and later.

•         Windows automatic updates turned on already.

•         Check the windows update patch KB2454826 on installed updates screen.

•         Remove the KB KB2454826 from installed updates even it is found in windows updatescolumn.

•         Update the latest display driver for the system.

•         Update the fix utility for the same from the following link