Operating system

Windows Vista, Windows 7

Problem

While opening the Windows Live mail showing blank black screen only

Solution

This issue can be caused if all the following scenarios apply on the Windows computer:

•         If system have  Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions  

                  8.15.10.2104 through 8.15.10.2141.

•         If Windows Update KB2454826 installed on the computer.

•         Using Windows Live Mail versions 15.4 and later.

•         Windows automatic updates turned on already.

•         Check the windows update patch KB2454826 on installed updates screen.

•         Remove the KB KB2454826 from installed updates even it is found in windows updatescolumn.

•         Update the latest display driver for the system.

•         Update the fix utility for the same from the following link

           https://skydrive.live.com/redir.aspx?cid=f3b107ca2c44bfc9&resid=F3B107CA2C44BFC9!482&parid=F3B107CA2C44BFC9!368