Microsoft Account Troubleshooter



The Microsoft Account Troubleshooter scans a Windows 8 system for issues and repairs problems that are found in relation to your Microsoft Account.

The following issues are checked by the Microsoft Account Troubleshooter program:

  • Corrupt Microsoft Account settings
  • Can’t connect to the sync service
  • Problems with Microsoft account Policy
  • Microsoft Account required
  • Connection issues due to proxy or certificate issues
  • Check for roaming GPO enabled status
  • Problem with system registration
  • Signed in with a guest account, or Roaming User Profiles enabled
  • You are not connected to the Internet
  • Proxy Settings
  • You have reached your daily sync quote
  • Sync your settings is turned off
  • Check system not activated.


If you have a Microsoft Account (formerly known as Windows Live ID)  issue, you can submit feedback via this form:

Contact support

There is no forum to report Microsoft Account problems, neither here nor at Microsoft Community.

To contact a support agent, submit the appropriate form on the Microsoft Account Support page:


The content originated on this forum thread: 

See also