Enable Tracing in the CRM 2011 Outlook Client

Enable Tracing in the CRM 2011 Outlook Client

In the Microsoft Dynamics CRM 2011 folder under All Programs, look for Diagnostics

On the Advanced Troubleshooting tab – check the box to enable Tracing



Log files are located at:

Windows XP - Drive:\Documents and Settings\User\Application Data\Microsoft\MSCRM\Traces

Windows Vista, 7 & 8 - Drive:\Users\User\AppData\Roaming\Microsoft\MSCRM\Traces

The result should be three different files:

Managed code trace file
Computername-OUTLOOK-Client-Date-#.log  - example: MyPc-OUTLOOK-Client-20121118-1.log

Unmanaged code trace file
crmaddin-Date.log – example: crmaddin-20121118.log

Event Trace Log file
ComputerName-OUTLOOK-Client-Date-#.etl – example: MyPc-OUTLOOK-Client-20121118-1.etl

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Comments
  • In my version of the add-in, 5.0.9690.3233, the Log file path on Windows 8, and likely 7 as well, is actually - Drive:\Users\pat\AppData\Local\Microsoft\MSCRM\Traces

    Notice Local as opposed to Roaming in AppData.

  • I found my files at the same location as Patrick.

  • Very good explanantion.  To rememeber I usually go that way

    --------------------------------------------------------

    First: Close Outlook

    To switch on Traces:

    start

    all programs

    microsoft dynamics CRM 2011

    diagnostics

    advanced troubleshooting

    Tick box                Tracing

    Save

    Next: open Outlook and demonstrate the issue.

    _______________________________

    First -show hidden files in OS

    To locate Trace logs:

    C:

    users

    --user name--

    AppData

    Local

    Microsoft

    MSCRM

    Traces

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