Updated: September 20, 2007 at
Applies To: Windows Server 2008
An update is a unit of a package that you can install individually. The update is installed based on the specifications in the package.
You have encountered a complex issue and you may need to call Customer Service and Support (CSS) in order to resolve the problem. If you want to try to determine the cause yourself, you can diagnose the Windows Update log (%windir%\WindowsUpdate.log),the
Component-Based Servicing log (%windir%\logs\cbs\cbs.log), and driver logs. For information about diagnosing these logs, see
If you do not want to diagnose the logs, you should call CSS and provide the following logs to them. For information about how to contact CSS, see Support Options from Microsoft Services (http://go.microsoft.com/fwlink/?LinkId=89446).
To verify that an update was successfully installed or uninstalled, use Event Viewer to verify that Component-Based Servicing (CBS) raised Event 4383:
Windows Servicing completed the process of changing update <UpdateName> from package <PackageName> (<PackageReleaseType>) into <LocalizedUpdateInstallState>(<UpdateInstallState>) state).
Update Installations or Removals