On the Login/Lock Screen (CTRL+ALT+DEL) you click the button or link for Password Reset. After clicking the link, you receive an error "An error was encountered"
Name resolution: Although the Self-Service Password Reset (SSPR) client was configured to use FQDNs the server handed back a NetBIOS name. When the client attempts to use the NetBIOS name the Password
Configure the FIM Service to use FQDNs with the clients.