Applies to: Windows Server 2008, Windows Server 2008 R2, Windows 7

 



Details

 

Product

Windows Operating System

ID

200

Source

Microsoft-Windows-Diagnostics-Performance

Version

6.1

Message

Windows has shutdown:   Shutdown duration: in milliseconds

IsDegradation: true or false

Incident Time (UTC): 2011‎-‎01‎-‎04T23:01:40.006904500Z

 

Cause

This event indicates that the Windows operating system took an unusually

long time to shut down, and this could be caused by non-Microsoft software

applications or device drivers or by startup programs that load with the Windows operating system.

 

User action

You can isolate services and startup programs until you find one that might be

causing the interference.



Perform a clean boot

Performing a clean boot is one method which can help you determine if a background program is impacting shutdown.

To perform a clean boot:

1.  Click Start, and then type msconfig in the Search box.

2.  Click msconfig in the search results.

3.  Click the General tab, click Selective Startup, and then clear the Load Startup items check box.

4.  Click the Services tab, select the Hide all Microsoft Services check box, and then click Disable All.

5.  Click OK, and when you are prompted, click Restart.

 

If the problem does not return while your computer is in clean boot mode, a background program is likely causing interference. To try to determine which background program is causing the problem, selectively turn off services and Startup items that load with the Windows operating system. The following sections explain how to turn on half the services and Startup items to try to isolate the interfering program.

 Isolating services

Isolating services will help by identify which background service(s) which could be causing

the slow shutdown.

To isolate services : 

1.  Click Start, and then type msconfig in the Search box.

2.  Click msconfig in the search results

3.  Click the Services tab, select the Hide all Microsoft Services check box, and

     then select half of the check boxes in the Services list, leaving the other half unselected.

4.  Click OK, and when you are prompted, click Restart.

Determine whether the problem is resolved as follows:

If Windows does not shut down after you restart your computer, you know that the interfering service is not among those services that were turned on. Therefore, it must be among those services that were turned off.

Now that you have eliminated some services as the cause of the problem, you can use a process of elimination to try to determine which service might be causing the interference. Selectively turn on services and restart the operating system to

check whether the problem is resolved.

Repeat this process until you isolate a service that could be causing the interference. This could be time consuming and results may vary. 

If you cannot isolate any one service as the cause of the problem, then these services are likely not causing the slow shutdown.   Now try isolating Startup items to determine whether a Startup item is causing the interference.



Isolating Startup Programs

In this step, you are trying to identify Startup programs which might be impacting slow

shutdown.

To isolate Startup Programs

1.  Click Start, and then type msconfig in the Search box.

2.  Click msconfig in the search results

3.  Click the Startup tab, select the Hide all Microsoft Services check box,

     and then clear half of the check boxes in the Startup list.

4.  Click OK, and when you are prompted, click Restart.

5.  Determine whether the problem is resolved.

Now that you have eliminated some Startup items as the cause of the problem, you can use a process of elimination to try to determine which Startup item might be causing the problem. Selectively turn on Startup items and restart the computer

to check whether the problem is resolved.

Repeat this process until you isolate a Startup item that could be causing the interference

Resolve the problem

If you determined that a specific non-Microsoft background application is causing the problem, contact the manufacturer to determine whether the issue can be resolved.



To disable the service or Startup item

1.  Click Start, and then type msconfig in the Search box.

2.  Click msconfig in the search results.

3.  Click the Services or Startup tab, and then clear the check box associated

     with the interfering service or item.

4.  Click OK, and when you are prompted, click Restart.