Accessing Enterprise vault archived emails through UAG
Recently worked on a case where issue was that users could not access Enterprise vault archived emails through OWA Published through UAG. Enterprise vault is email archiving software from Symantec and is used as add on with OWA to access archived emails.
Since it is used along with OWA which we publish through UAG we also need to allow access to Enterprisevault.
Scenario: Admin has configured UAG to publish OWA through it. He was also trying to publish enterprise vault through UAG to access archived emails along with OWA. But archived emails were not showing up properly, the image hyperlinks for
that were not working and archived emails were inaccessible.
Troubleshooting Approach and Resolution
“A request from source IP address x.x.x.x, user test2 on trunk portal; Secure=1 for application Exchange 2010 OWA of type ExchangePub2010 failed. The URL
/owa/EnterpriseVault/Exch2010/v18.104.22.1683/scripts/xyz.js contains an illegal path. The rule applied is Default rule. The method is GET.”
i.e. path /enterprisevault/.* was not correct , As the request in the web monitor log had path as “
Therefore we needed to add /owa before /enterprisevault/.*
Apart from that we also needed to change the name of the rule to for example
ExchangePub2010_Rule99, so that this rule gets executed when a request with path
/owa/EnterpriseVault/ is received by UAG.
More about Rule name definition
It has two parts:
After following above steps, activated the configuration. Tested from the client machine, we were able to access the archived emails of enterprisevault.