A BizTalk guideline will give you the benefits of having the availability to improve stability, optimize the work flow for BizTalk and keep a track of information regarding your environment, and the way these things work at your company. This will make it
easier for new people coming in working for or at your company to understand how BizTalk works at your company.
What the guidelines for your company should contain is all up to what you need. You need to keep information regarding routines, setup, configuration, backup routines etc. So all knowledge regarding the company structure for BizTalk is saved and stored whenever
someone quits or for instance hiring a consultant. The guidelines can also provide values needed to improve the communication between developers and administrators.
A few important notes about a guideline:
First you need to determine what kind of integrations you have, do you need “100%” up time, or is it okay if you turn them off for a couple hours, maybe during night, or weekends? You need to take this to consideration when you want to complete a framework
Let's start talking about the content of the guidelines, you can have this in either a word document, online on a Wiki or any similar platform. Remember to keep it as a live document, whenever changes are done in your environment, new guidelines, or even
a new host. Update the framework immediately.
Define all the environment you have. Add information about them. Access rights, firewall settings. Also defines the amount of servers, clustering, and filename. What are running on the different servers, which one has the responsibility of what tasks, for
instance the clustered server might be running as active / active hosting the tracking host (not clustered) and the host for POP3, FTP receive as clustered hosts. Remember to also add information regarding hardware of the servers, CPU, Cores, RAM, 64bit of
Remember to update the change log according to the changes in the document, what have been changed, when and by who.
What is the purpose of this guideline? How will this benefit your company?
What do you need in order to make sure this document can and will be followed, except from a BizTalk environment, do you need and other departments to follow this framework or approve this framework. Get down information regarding this.
Many have the BizTalk administrators divided into doing different tasks; one may have the responsibility of taking care of new integrations, error handling, health checking and so on. Describe all the different tasks that needs to be done (keep names out
of the document since people tend to change jobs every now and then)
Describe the tasks in full detail, example of tasks:
What are the routines with new integrations. What check lists needs to be settled and confirmed when they come from development, how long is the testing phase, do you have test files for a test scenario, who is performing the testing at QA, what are the
routines for deployment, and do it go through a deployment server to verify the installation? What are the routines when it comes to verifying the right hosts and so on. Write down all steps when it comes to new applications that are supposed to end up in
the production environment.
What do you need to take into consideration when it comes to replacing/updating existing applications? Do you install it before deleting the old one, what do you need to be aware off, is it a business critical application or can it be down for 15 minutes?
Explain all routines regarding the replacement or updates for new applications. Routines regarding versioning should also be covered here.
Document all your hosts, write down the naming convention and keep it updated.
Read more about naming convention for BizTalk here.
How do you install BizTalk servers at your company, do you have special requirements for hardware, do you have special requirements for where the SSO should be and how the MSSQL should be setup. What are the security issues, how does the firewall act etc.
This category has 2 sub categories
Describe what current target for the environment you have now, what are the means, how will you continue to improve it.
When, why and how are you planning to either expand, upgrade to a new version, this is the section where you should discuss this.
What are the rules when it comes to web services at your company and when they are hosted by BizTalk? Include information regarding security and similar elements that is important when it comes to web services you use.
How do you troubleshoot, there are a few sub categories here, you can add more if you need them.
Describe the routines regarding deviation, errors that are happening, what are the routines, who do you contact when for example BizTalk has a stop or similar, do you send emails, register them in some ITIL product or any other ways?
So for many a deviation is when something is not working as it should, describe when routines regarding deviation should be acted upon.
Describe the procedures when you have errors in the environment. Link to a Wiki or any other documents you might have that is more related to the specific application or error message.
Errors that do occur every now and then. But if you receive the same error over and over again, what are the routines regarding this. How can this be solved when you are going back to the developer with that application? If an error messages are building
up the MessageBox, will the desired affect for a scenario like that make you suspend the entire application to prevent a complete stop in BizTalk.
Too many suspended message can affect BizTalk and make it perform slower, what are the actions when a scenario like this appears.
Same as the scenario above, this might happen and can also affect BizTalk performance.
What are your routines on orphaned messages, this is a known issue. How do you check for them and how often? When do you remove them?
How is patching being done at your company, what are routines, when is patching performed, what environment goes first and what are tested after an update
How often do you perform health checks of your environment and who performs them, what tools are you using to perform the health checking.
How to perform a health check
How do you monitor BizTalk, do you have programs, are you using any third-party programs, supply links and other information regarding automatic monitoring? Examples would be
BizTalk360, SCOM etc.
BizTalk Monitoring tools
What is your manual routines for monitoring, performance counters, databases, running MessageBox Viewer, checking the hub?
What are the routines when it comes to versioning of applications, resources and other BizTalk artifacts?
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