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Windows Scan App cannot find my Canon PIXMA MX410 RRS feed

  • Question

  • If I start the scan app I get the message

    Connect a scanner ...

    But it's connected and the latest MP Driver is installed.

    Thank yoz very much for your help.

    Monday, July 15, 2013 8:47 AM

Answers

  • Hi,

    Can you see the device in device manager? If so, try to remove it and reboot for a test.


    Alex Zhao
    TechNet Community Support

    Wednesday, July 17, 2013 8:53 AM
    Moderator

All replies

  • Try visit your scanner's manufacturer website and install the latest software.
    Monday, July 15, 2013 10:32 AM
  • Try visit your scanner's manufacturer website and install the latest software.

    Thank you. But that's nonsense.

    Monday, July 15, 2013 3:48 PM
  • Hi,

    Can you see the device in device manager? If so, try to remove it and reboot for a test.


    Alex Zhao
    TechNet Community Support

    Wednesday, July 17, 2013 8:53 AM
    Moderator
  • Hi,

    Can you see the device in device manager? If so, try to remove it and reboot for a test.


    Alex Zhao
    TechNet Community Support

    I tried your solution but I had no success.

    The Scanner App seems not to recognize the Canon MX410.

    Thursday, October 17, 2013 7:49 AM