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Service Manager R2 documentation RRS feed

  • Question

  • Hi,

    Today I'm doing a Service Manager 2012 R2 installation at a customer.

    I have read through the documentation and a few things makes me confused. I hope you can help me out.

    1. Under the section Accounts Required During Setup

    http://technet.microsoft.com/en-us/library/hh495662.aspx

    NOTE. The user accounts and group accounts that are required for the installation of Service Manager must reside in the Users organizational unit (OU) in Active Directory Domain Services (AD DS).

    Can you please say if this is really true? The customer do not want the accounts in this location.

    2. How to Validate the Two-Computer Installation
    http://technet.microsoft.com/en-us/library/hh495663.aspx

    Here it states,

    Run services.msc, and then verify that the following services are installed, that they have a status of Started, and that the startup type is Automatic:

    • System Center Data Access Service
    • System Center Management
    • System Center Management Configuration

    I am not seeing the System Center Management service in R2. It was there in SCSM SP1.

    Disaster Recovery section
    3. Deployment Strategy for Service Manager
    http://technet.microsoft.com/en-us/library/hh524232.aspx

    "You must have a functioning database to restore a failed management server. Recovery of a management server is impossible if the management server and the associated database are on the same physical computer and that computer fails."

    We are installing a two-server setup so one server as a Management Server which is also hosting the SQL instance. The second computer has the DW Management Server role and also hosting its SQL Instance.

    I hope the formulation above is incorrect.

    If I restore the server, restore the SQL and the databases, I can the restore the Service Manager Managment Server according to the steps in this guide?

    Best Regards
    Olof

    Tuesday, October 22, 2013 7:58 AM

Answers

  • Hi,

    1. this is not required , it can be at any location in AD as long as these accounts/groups have the right permissions
    2. I haven't done R2 yet, but 'System Center Management' service exists in SCSM 2012 SP1 (and I will say, it should be the same case in R2)
    3. your statement is correct (restore DB from a backup,...etc). However, I think the TechNet statement is if there's no backup. more info about the recovery process is here  http://technet.microsoft.com/en-us/library/hh519700.aspx
    • Marked as answer by O_Helge Tuesday, October 22, 2013 8:53 AM
    Tuesday, October 22, 2013 8:28 AM

All replies

  • Hi,

    1. this is not required , it can be at any location in AD as long as these accounts/groups have the right permissions
    2. I haven't done R2 yet, but 'System Center Management' service exists in SCSM 2012 SP1 (and I will say, it should be the same case in R2)
    3. your statement is correct (restore DB from a backup,...etc). However, I think the TechNet statement is if there's no backup. more info about the recovery process is here  http://technet.microsoft.com/en-us/library/hh519700.aspx
    • Marked as answer by O_Helge Tuesday, October 22, 2013 8:53 AM
    Tuesday, October 22, 2013 8:28 AM
  • Hi,

    Thanks for the quick reply.

    They have renamed the service to Microsoft Monitoring Agent.
    This is the HealthService. Didn't notice it before.

    Best Regards
    Olof

    Tuesday, October 22, 2013 8:53 AM