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Windows 10 Not showing updates from WSUS (Install office but not OS) RRS feed

  • Question

  • Hi all. 

    Odd one here. Windows 10 will download and install updates from our WSUS server for office 2013 but wont download and install Windows update. 

    WSUS is on Server 2012 R2 (latest patched)

    Log from a computer: 

    2018/01/10 10:37:01.0425131 4220  94880 ComApi          * START *   Federated Search ClientId = UpdateOrchestrator (cV: EXOzaZfNJUW9ByL4.0.1.0)
    2018/01/10 10:37:01.0426784 4220  94880 IdleTimer       WU operation (SR.UpdateOrchestrator ID 36) started; operation # 251; does use network; is not at background priority
    2018/01/10 10:37:01.0428500 4220  134260 IdleTimer       WU operation (SR.UpdateOrchestrator ID 36, operation # 251) stopped; does use network; is not at background priority
    2018/01/10 10:37:01.0529800 4220  154424 ComApi          Federated Search: Starting search against 1 service(s) (cV = EXOzaZfNJUW9ByL4.0.1.0)
    2018/01/10 10:37:01.0530924 4220  154424 ComApi          * START *   Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = EXOzaZfNJUW9ByL4.0.1.0.0)
    2018/01/10 10:37:01.0537231 4220  154424 IdleTimer       WU operation (CSearchCall::Init ID 37) started; operation # 254; does use network; is not at background priority
    2018/01/10 10:37:01.0858904 4220  154424 Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 37]
    2018/01/10 10:37:01.0858943 4220  154424 Agent           Removing service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 from sequential scan list
    2018/01/10 10:37:01.0858970 4220  154424 Agent           Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is not in sequential scan list
    2018/01/10 10:37:01.0859000 4220  154424 Agent           Added service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 to sequential scan list
    2018/01/10 10:37:01.0860380 4220  134452 Agent           Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is in sequential scan list
    2018/01/10 10:37:01.0951800 4220  122348 Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 37]
    2018/01/10 10:37:01.1048464 4220  122348 Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 37
    2018/01/10 10:37:01.1048485 4220  122348 Agent           Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
    2018/01/10 10:37:01.1048513 4220  122348 Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2018/01/10 10:37:01.1048537 4220  122348 Agent           ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2018/01/10 10:37:01.1048543 4220  122348 Agent           Search Scope = {Machine}
    2018/01/10 10:37:01.1048582 4220  122348 Agent           Caller SID for Applicability: S-1-5-21-507921405-2111687655-682003330-16048
    2018/01/10 10:37:01.1048588 4220  122348 Agent           ProcessDriverDeferrals is set
    2018/01/10 10:37:01.1065363 4220  122348 Agent           Blocking Windows content for WUfB
    2018/01/10 10:37:01.1862788 4220  122348 Misc            Got WSUS Client/Server URL: http://WSUS2.NSNET.NET:8530/ClientWebService/client.asmx""
    2018/01/10 10:37:01.2550571 4220  122348 Driver          Skipping printer driver 3 due to incomplete info or mismatched environment - HWID[(null)] Provider[Microsoft] MfgName[Microsoft] Name[Remote Desktop Easy Print] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
    2018/01/10 10:37:01.2550611 4220  122348 Driver          Skipping printer driver 13 due to incomplete info or mismatched environment - HWID[microsoftmicrosoft_musd] Provider[Microsoft] MfgName[Microsoft] Name[Microsoft enhanced Point and Print compatibility driver] pEnvironment[Windows NT x86] LocalPrintServerEnv[Windows x64]
    2018/01/10 10:37:01.5699984 4220  122348 ProtocolTalker  ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://WSUS2.NSNET.NET:8530/ClientWebService/client.asmx
    2018/01/10 10:37:01.5702605 4220  122348 ProtocolTalker  OK to reuse existing configuration
    2018/01/10 10:37:01.5702635 4220  122348 ProtocolTalker  Existing cookie is valid, just use it
    2018/01/10 10:37:01.5702650 4220  122348 ProtocolTalker  PTInfo: Server requested registration
    2018/01/10 10:37:01.7108441 4220  122348 Agent           Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
    2018/01/10 10:37:02.3759976 4220  122348 IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 255; does use network; is at background priority
    2018/01/10 10:37:02.3760193 4220  122348 WebServices     Auto proxy settings for this web service call.
    2018/01/10 10:37:02.3875272 4220  122348 IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 255) stopped; does use network; is at background priority
    2018/01/10 10:37:02.3894403 4220  122348 Agent           Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
    2018/01/10 10:37:02.3990058 4220  122348 IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 256; does use network; is at background priority
    2018/01/10 10:37:02.4136086 4220  122348 IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 256) stopped; does use network; is at background priority
    2018/01/10 10:37:02.4136194 4220  122348 ProtocolTalker  SyncUpdates round trips: 2
    2018/01/10 10:37:02.4252043 4220  122348 Agent           Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
    2018/01/10 10:37:02.4297171 4220  122348 Agent           Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
    2018/01/10 10:37:02.4584176 4220  122348 Agent           Found 0 updates and 78 categories in search; evaluated appl. rules of 289 out of 655 deployed entities
    2018/01/10 10:37:02.4969696 4220  122348 Agent           * END * Finding updates CallerId = UpdateOrchestrator  Id = 37
    2018/01/10 10:37:02.5014860 4220  122348 IdleTimer       WU operation (CSearchCall::Init ID 37, operation # 254) stopped; does use network; is not at background priority
    2018/01/10 10:37:02.5016476 4220  105228 ComApi          *RESUMED*   Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = EXOzaZfNJUW9ByL4.0.1.0.0)
    2018/01/10 10:37:02.5019986 4220  105228 ComApi          * END *   Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = EXOzaZfNJUW9ByL4.0.1.0.0)
    2018/01/10 10:37:02.5022750 4220  154424 ComApi          * END *   All federated searches have completed. Jobs = 1, Succeeded = 1, ClientId = UpdateOrchestrator (cV = EXOzaZfNJUW9ByL4.0.1.0)
    2018/01/10 10:37:02.5037524 4220  94880 ComApi          * START *   Federated Search ClientId = UpdateOrchestrator (cV: /zLeI0jT0k6pA6HV.0.1.0)
    2018/01/10 10:37:02.5038603 4220  94880 IdleTimer       WU operation (SR.UpdateOrchestrator ID 38) started; operation # 263; does use network; is not at background priority
    2018/01/10 10:37:02.5039640 4220  134260 Agent           Processing auto/pending service registrations and recovery.
    2018/01/10 10:37:02.5783139 4220  134260 IdleTimer       WU operation (SR.UpdateOrchestrator ID 38, operation # 263) stopped; does use network; is not at background priority
    2018/01/10 10:37:02.5792009 4220  127532 ComApi          Federated Search: Starting search against 2 service(s) (cV = /zLeI0jT0k6pA6HV.0.1.0)
    2018/01/10 10:37:02.5792697 4220  127532 ComApi          * START *   Search ClientId = UpdateOrchestrator, ServiceId = 7971F918-A847-4430-9279-4A52D1EFE18D (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:02.5797304 4220  127532 IdleTimer       WU operation (CSearchCall::Init ID 39) started; operation # 266; does use network; is not at background priority
    2018/01/10 10:37:02.6098146 4220  127532 Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 39]
    2018/01/10 10:37:02.6098182 4220  127532 Agent           Removing service 7971F918-A847-4430-9279-4A52D1EFE18D from sequential scan list
    2018/01/10 10:37:02.6098212 4220  127532 Agent           Service 7971F918-A847-4430-9279-4A52D1EFE18D is not in sequential scan list
    2018/01/10 10:37:02.6098242 4220  127532 Agent           Added service 7971F918-A847-4430-9279-4A52D1EFE18D to sequential scan list
    2018/01/10 10:37:02.6099356 4220  127532 ComApi          * START *   Search ClientId = UpdateOrchestrator, ServiceId = 8B24B027-1DEE-BABB-9A95-3517DFB9C552 (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:02.6099699 4220  134452 Agent           Service 7971F918-A847-4430-9279-4A52D1EFE18D is in sequential scan list
    2018/01/10 10:37:02.6104308 4220  127532 IdleTimer       WU operation (CSearchCall::Init ID 40) started; operation # 269; does use network; is not at background priority
    2018/01/10 10:37:02.6266700 4220  151116 Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 39]
    2018/01/10 10:37:02.6420264 4220  151116 Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 39
    2018/01/10 10:37:02.6420462 4220  151116 Agent           Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
    2018/01/10 10:37:02.6420492 4220  151116 Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2018/01/10 10:37:02.6420516 4220  151116 Agent           ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2018/01/10 10:37:02.6420522 4220  151116 Agent           Search Scope = {Machine}
    2018/01/10 10:37:02.6420561 4220  151116 Agent           Caller SID for Applicability: S-1-5-21-507921405-2111687655-682003330-16048
    2018/01/10 10:37:02.6420567 4220  151116 Agent           ProcessDriverDeferrals is set
    2018/01/10 10:37:02.6421195 4220  151116 Agent           *FAILED* [8024002E] CheckAccessByPolicy
    2018/01/10 10:37:02.6625779 4220  127532 Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 40]
    2018/01/10 10:37:02.6625842 4220  127532 Agent           Service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 is not in sequential scan list
    2018/01/10 10:37:02.6626810 4220  134452 Agent           Service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 is not in sequential scan list
    2018/01/10 10:37:02.6793513 4220  154872 Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 40]
    2018/01/10 10:37:02.6905294 4220  151116 Agent           Exit code = 0x8024002E
    2018/01/10 10:37:02.6905312 4220  151116 Agent           * END * Finding updates CallerId = UpdateOrchestrator  Id = 39
    2018/01/10 10:37:02.6939634 4220  154872 Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 40
    2018/01/10 10:37:02.6939652 4220  154872 Agent           Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
    2018/01/10 10:37:02.6939842 4220  154872 Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2018/01/10 10:37:02.6939866 4220  154872 Agent           ServiceID = {8B24B027-1DEE-BABB-9A95-3517DFB9C552} Third party service
    2018/01/10 10:37:02.6939872 4220  154872 Agent           Search Scope = {Machine}
    2018/01/10 10:37:02.6939908 4220  154872 Agent           Caller SID for Applicability: S-1-5-21-507921405-2111687655-682003330-16048
    2018/01/10 10:37:02.6939914 4220  154872 Agent           ProcessDriverDeferrals is set
    2018/01/10 10:37:02.6960313 4220  151116 IdleTimer       WU operation (CSearchCall::Init ID 39, operation # 266) stopped; does use network; is not at background priority
    2018/01/10 10:37:02.6963161 4220  105228 ComApi          *RESUMED*   Search ClientId = UpdateOrchestrator, ServiceId = 7971F918-A847-4430-9279-4A52D1EFE18D (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:02.6965959 4220  105228 ComApi          Exit code = 0x00000000, Result code = 0x8024002E (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:02.6965998 4220  105228 ComApi          * END *   Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 7971F918-A847-4430-9279-4A52D1EFE18D (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:02.7977348 4220  154872 Misc            Got 8B24B027-1DEE-BABB-9A95-3517DFB9C552 redir Client/Server URL: https://fe3.delivery.mp.microsoft.com/ClientWebService/client.asmx""
    2018/01/10 10:37:02.7986753 4220  154872 Misc            Token Requested with 0 category IDs.
    2018/01/10 10:37:03.0462360 4220  154872 Misc            GetUserTickets: No user tickets found. Returning WU_E_NO_USERTOKEN.
    2018/01/10 10:37:03.0515441 4220  154872 Misc            Acquired new token from Server
    2018/01/10 10:37:03.0516850 4220  154872 Misc            Got service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 plugin Client/Server auth token of type 0x00000001
    2018/01/10 10:37:03.1957487 4220  154872 ProtocolTalker  ServiceId = {8B24B027-1DEE-BABB-9A95-3517DFB9C552}, Server URL = https://fe3.delivery.mp.microsoft.com/ClientWebService/client.asmx
    2018/01/10 10:37:03.1959482 4220  154872 ProtocolTalker  OK to reuse existing configuration
    2018/01/10 10:37:03.1959512 4220  154872 ProtocolTalker  Existing cookie is valid, just use it
    2018/01/10 10:37:03.1960636 4220  154872 ProtocolTalker  DeviceAttributes[URI]: E:BranchReadinessLevel=CB&ISVM=0&CurrentBranch=rs3_release&OEMModel=MS-7972&FlightRing=Retail&AttrDataVer=22&InstallLanguage=en-GB&OSUILocale=en-GB&InstallationType=Client&FirmwareVersion=C.C0&OSSkuId=121&App=WU&OEMName_Uncleaned=MSI&AppVer=10.0.16299.98&OSArchitecture=AMD64&UpdateManagementGroup=2&IsFlightingEnabled=0&IsDeviceRetailDemo=0&AcrobatReaderVer=18.9.20050.57426&TelemetryLevel=3&Bios=2017&Free=gt64&OSVersion=10.0.16299.125&DeviceFamily=Windows.Desktop
    2018/01/10 10:37:03.1985686 4220  154872 IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 270; does use network; is at background priority
    2018/01/10 10:37:03.1986013 4220  154872 WebServices     Auto proxy settings for this web service call.
    2018/01/10 10:37:03.5417817 4220  154872 IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 270) stopped; does use network; is at background priority
    2018/01/10 10:37:03.5431689 4220  154872 ProtocolTalker  SyncUpdates round trips: 1
    2018/01/10 10:37:03.6521597 4220  154872 Agent           Found 0 updates and 7 categories in search; evaluated appl. rules of 13 out of 54 deployed entities
    2018/01/10 10:37:03.6836048 4220  154872 Agent           * END * Finding updates CallerId = UpdateOrchestrator  Id = 40
    2018/01/10 10:37:03.6907139 4220  154872 IdleTimer       WU operation (CSearchCall::Init ID 40, operation # 269) stopped; does use network; is not at background priority
    2018/01/10 10:37:03.6910750 4220  105228 ComApi          *RESUMED*   Search ClientId = UpdateOrchestrator, ServiceId = 8B24B027-1DEE-BABB-9A95-3517DFB9C552 (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:03.6914861 4220  105228 ComApi          * END *   Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 8B24B027-1DEE-BABB-9A95-3517DFB9C552 (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
    2018/01/10 10:37:03.6916922 4220  127532 ComApi          * END *   All federated searches have completed. Jobs = 2, Succeeded = 1, ClientId = UpdateOrchestrator (cV = /zLeI0jT0k6pA6HV.0.1.0)

    Ive added the .esd

    Not sure what else i can do.. 

    Any ideas?


    Karl J


    • Edited by Newpersn Wednesday, January 10, 2018 10:58 AM
    Wednesday, January 10, 2018 10:56 AM

All replies

  • Hi,

    If you mean the Jan-2018 updates can not be downloaded into windows 10 computer please check the registry of that computer :

    Key="HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat" Value="cadca5fe-87d3-4b96-b7fb-a231484277cc" Type="REG_DWORD”
    Data="0x00000000”

    https://support.microsoft.com/en-us/help/4072699/january-3-2018-windows-security-updates-and-antivirus-software

    If it doesn't exist , please manually add it then try again .

    Best Regards,

    Elton


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    Thursday, January 11, 2018 9:25 AM
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