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Upgrading to Windows 10 and video drivers RRS feed

  • Question

  • Hi everyone,

    I'm testing upgrading my DELL Optiplex desktops from Windows 7 Enterprise 64bit to Windows 10 Enterprise 64bit and I've come across an issue with video drivers. Basically, it seems that most video drivers loaded on our DELL devices (which run Windows 7 64bit) cause the upgrade process to fail due to video driver compatibility.

    At first, through the task sequence I removed all these drivers but soon it became clear that I had to perform different removal steps for the every driver model on my DELL hardware.

    I know that the default VGA drivers allow the upgrade process to continue. Is there a way that can default a desktop to VGA drivers through a task sequence?

    Thanks!

    Tuesday, June 25, 2019 7:38 PM

All replies

  • Are you using the Driver upgrade part of the inplace upgrade?  This should upgrade the driver at the time of the update with the new driver.  What error message are you seeing in the SMSTS.log?  

    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com

    Wednesday, June 26, 2019 12:14 AM
  • Are you using the Driver upgrade part of the inplace upgrade?  This should upgrade the driver at the time of the update with the new driver.  What error message are you seeing in the SMSTS.log?  

    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com

    Thanks for your reply.

    The error message in smsts.log is a sort of generic code. I found the actual failure from the Windows 10 installation log that checks for compatibility during the process...I forget the name but it's an XML file.

    What do you meant by "driver upgrade part of the in-place upgrade?"

    Wednesday, June 26, 2019 12:31 PM
  • I had problems recently with a bare metal build and Intel UHD 620 drivers. The ones provided by Dell in the CAB and from the Dell driver page for that model (XPS 13 9380) caused the device to blue screen during OSD when getting the device ready. I ended up getting the latest UHD 620 drivers from the Intel site and problem went away. Standard Windows VGA drivers were fine. 

    Worth trying that to see if it fixes.


    Cheers Paul | http://sccmentor.com

    Wednesday, June 26, 2019 12:58 PM
    Moderator
  • I had problems recently with a bare metal build and Intel UHD 620 drivers. The ones provided by Dell in the CAB and from the Dell driver page for that model (XPS 13 9380) caused the device to blue screen during OSD when getting the device ready. I ended up getting the latest UHD 620 drivers from the Intel site and problem went away. Standard Windows VGA drivers were fine. 

    Worth trying that to see if it fixes.


    Cheers Paul | http://sccmentor.com

    Thanks for your reply.

    Right, but my question is how do I force Windows 7 to drop any drivers and use Standard Windows VGA drivers during a TS?

    Wednesday, June 26, 2019 2:50 PM