• Question




    Every time I am on my Windos Vista pc and log on to Window Live Messenger the program crashes. I need help because I do not know how to fix this problem.


    The following shows the error message that I receive as soon as it crashes:


    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: msnmsgr.exe

    Application Version:

    Application Timestamp: 45b12d6a

    Fault Module Name: dfsr.dll

    Fault Module Version:

    Fault Module Timestamp: 45b12b28

    Exception Code: c0000005

    Exception Offset: 00002ef4

    OS Version: 6.0.6000.

    Locale ID: 1033

    Additional information about the problem:

    LCID: 1033

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    Thursday, September 13, 2007 11:53 PM

All replies

  • I would recommend posting this request on a Windows Live Messenger Forum or newsgroup.  These forums focus on Forefront Client Security




    Forefront Client Security PM

    Wednesday, September 19, 2007 2:28 PM
  • I found this on the yahoo! website:

    open my computer
    double click on the c drive
    double click on the program files folder
    double click on the msn messenger folder

    find the file called MsnMessenger which is an application, then right click on this file and select properties

    click the compatibility tab at the top the check the box to run in compatibaility mode with widows xp service pack 2 and check the box to run in administrator mode!

    click apply

    This worked for me, and I hope this helps!

    Wednesday, October 10, 2007 9:25 PM

    Thank you soooooooooooooooooooo much. It worked! Thank you, Thank you, Thank you. I really appreciate that you took the time to contribute on helping me with my problem. Thanks soooooooooooo much.




    Friday, October 12, 2007 2:27 AM

    Sunday, October 21, 2007 1:27 AM
  • Thanks for this great information. Works great. 


    Thursday, October 25, 2007 12:30 AM
  • I am trying to work my built-in webcam for Windows Live Messenger and did what you said but for some reason I cannot click to run in administrator mode. Basically, when I run it on MSN it freezes and kicks me off. It's an APPCRASH thing so it's not something I need to go to HP for. Please help.
    Saturday, January 26, 2008 7:23 PM
  • Thank you so much for this information.  I have been working on trying to get it to work for the past two days.  I only wish I would have found this sooner.

    Once again, Thanks!
    Thursday, April 16, 2009 10:47 PM
  • thanks so much. It works!!
    really thanks!
    this way didnt work with msn2009 but it did work with msn 8.1
    Tuesday, July 28, 2009 6:53 PM
  • Thank you soo much jessicamach!!!!!!!!!!!!!!!!

    Soy Rusa y vivo en Argentina, y no entiendo nada de ingles!! pero gracias a vos solucione el problema!!!!!!!

    Wednesday, August 12, 2009 4:26 AM
  • YOU WONDERFUL WONDERFUL PERSON YOU!!! thank you so much!!! 8D
    Thursday, April 8, 2010 8:30 PM
  • Thanks I tried with many possible solutions, but it not works. Now try with this, and is good... Thanks
    Wednesday, July 21, 2010 11:47 PM