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Getting an installation error trying to install Microsoft R Open on my Windows 10 Power BI RRS feed

  • Question

  • Getting the following error:

    Unkown Error:

    Log File:

    [5798:4320][2019-10-14T13:56:53]i001: Burn v3.10.1.2213, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\tracymr\Downloads\microsoft-r-open-3.5.3 (1).exe
    [5798:4320][2019-10-14T13:56:53]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Microsoft\R Open\R-3.5.3'
    [5798:4320][2019-10-14T13:56:53]i009: Command Line: '-burn.unelevated BurnPipe.{04D90CA7-3931-42C6-B27C-672D2ABABA2A} {C9B18DC8-BDFB-41C0-81E4-692CFE442729} 20444 /install /full'
    [5798:4320][2019-10-14T13:56:53]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\tracymr\AppData\Local\Temp\Microsoft_R_Open_3.5.3_20191014135653.log'
    [5798:4320][2019-10-14T13:56:53]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\tracymr\Downloads\microsoft-r-open-3.5.3 (1).exe'
    [5798:4320][2019-10-14T13:56:53]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\tracymr\Downloads\'
    [5798:4320][2019-10-14T13:56:53]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft'
    [5798:4320][2019-10-14T13:56:53]i000: Loading managed bootstrapper application.
    [5798:4320][2019-10-14T13:56:53]i000: Creating BA thread to run asynchronously.
    [5798:29A4][2019-10-14T13:56:53]i000: Entered RInstaller.dll
    [5798:29A4][2019-10-14T13:56:53]i000: Setting string variable 'CacheFolder' to value 'C:\Users\tracymr\AppData\Local\Temp\'
    [5798:29A4][2019-10-14T13:56:53]i000: Setting string variable 'MediaFolder' to value 'C:\Users\tracymr\AppData\Local\Temp\'
    [5798:4320][2019-10-14T13:56:54]i100: Detect begin, 3 packages
    [5798:4320][2019-10-14T13:56:54]i052: Condition 'VersionNT64' evaluates to true.
    [5798:4320][2019-10-14T13:56:54]i000: Setting numeric variable 'vc14x64Exists' to value 1
    [5798:4320][2019-10-14T13:56:54]i052: Condition 'VersionNT64' evaluates to true.
    [5798:4320][2019-10-14T13:56:54]i000: Setting version variable 'vc14x64Version' to value '14.21.27702.2'
    [5798:4320][2019-10-14T13:56:54]i000: Setting string variable 'NETFRAMEWORK45' to value '461814'
    [5798:4320][2019-10-14T13:56:54]i103: Detected related package: {F7CAC7DF-3524-4C2D-A7DB-E16140A3D5E6}, scope: PerMachine, version: 14.21.27702.0, language: 0 operation: MajorUpgrade
    [5798:4320][2019-10-14T13:56:54]i000: Package ROpen.msi Detected in State Present
    [5798:4320][2019-10-14T13:56:54]i000: Microsoft R Open
    [5798:4320][2019-10-14T13:56:54]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
    [5798:4320][2019-10-14T13:56:54]i000: Package NetFx45Web Detected in State Present
    [5798:4320][2019-10-14T13:56:54]i000: Package Not Available
    [5798:4320][2019-10-14T13:56:54]i052: Condition 'vc14x64Exists AND vc14x64Version >= v14.0.24215' evaluates to true.
    [5798:4320][2019-10-14T13:56:54]i000: Package VCRT_14.0.24215.0_1033.exe Detected in State Present
    [5798:4320][2019-10-14T13:56:54]i000: Visual C/C++ Runtime 2015
    [5798:4320][2019-10-14T13:56:54]i101: Detected package: ROpen.msi, state: Present, cached: Complete
    [5798:4320][2019-10-14T13:56:54]i104: Detected package: ROpen.msi, feature: ProductFeature, state: Local
    [5798:4320][2019-10-14T13:56:54]i104: Detected package: ROpen.msi, feature: MKL, state: Local
    [5798:4320][2019-10-14T13:56:54]i101: Detected package: NetFx45Web, state: Present, cached: None
    [5798:4320][2019-10-14T13:56:54]i101: Detected package: VCRT_14.0.24215.0_1033.exe, state: Present, cached: None
    [5798:4320][2019-10-14T13:56:54]i199: Detect complete, result: 0x0
    [5798:4320][2019-10-14T13:57:26]i200: Plan begin, 3 packages, action: Install
    [5798:4320][2019-10-14T13:57:26]i204: Plan 2 msi features for package: ROpen.msi
    [5798:4320][2019-10-14T13:57:26]i203: Planned feature: ProductFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
    [5798:4320][2019-10-14T13:57:26]i203: Planned feature: MKL, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
    [5798:4320][2019-10-14T13:57:26]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
    [5798:4320][2019-10-14T13:57:26]w321: Skipping dependency registration on package with no dependency providers: VCRT_14.0.24215.0_1033.exe
    [5798:4320][2019-10-14T13:57:26]i201: Planned package: ROpen.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [5798:4320][2019-10-14T13:57:26]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [5798:4320][2019-10-14T13:57:26]i201: Planned package: VCRT_14.0.24215.0_1033.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [5798:4320][2019-10-14T13:57:26]i299: Plan complete, result: 0x0
    [5798:4320][2019-10-14T13:57:26]i300: Apply begin
    [4FDC:5860][2019-10-14T13:57:26]i358: Pausing automatic updates.
    [4FDC:5860][2019-10-14T13:57:26]i359: Paused automatic updates.
    [4FDC:5860][2019-10-14T13:57:26]i360: Creating a system restore point.
    [4FDC:5860][2019-10-14T13:57:26]w363: Could not create system restore point, error: 0x800704ec. Continuing...
    [4FDC:5860][2019-10-14T13:57:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4b22d98-2896-4008-a751-8b44b64fb5df}, resume: Active, restart initiated: No, disable resume: No
    [4FDC:5860][2019-10-14T13:57:26]i323: Registering package dependency provider: {CB7646E6-A72B-4CB4-AB1D-1340D0EC5F22}, version: 3.5.3.0, package: ROpen.msi
    [4FDC:5860][2019-10-14T13:57:26]i325: Registering dependency: {c4b22d98-2896-4008-a751-8b44b64fb5df} on package provider: {CB7646E6-A72B-4CB4-AB1D-1340D0EC5F22}, package: ROpen.msi
    [4FDC:5860][2019-10-14T13:57:26]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4b22d98-2896-4008-a751-8b44b64fb5df}, resume: ARP, restart: None, disable resume: No
    [4FDC:5860][2019-10-14T13:57:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4b22d98-2896-4008-a751-8b44b64fb5df}, resume: ARP, restart initiated: No, disable resume: No
    [5798:4320][2019-10-14T13:57:26]i399: Apply complete, result: 0x0, restart: None, ba requested restart:  No
    [5798:4320][2019-10-14T13:58:35]i500: Shutting down, exit code: 0x65a
    [5798:4320][2019-10-14T13:58:35]i410: Variable: CacheFolder = C:\Users\tracymr\AppData\Local\Temp\
    [5798:4320][2019-10-14T13:58:35]i410: Variable: InstallFolder = C:\Program Files\Microsoft\R Open\R-3.5.3
    [5798:4320][2019-10-14T13:58:35]i410: Variable: MediaFolder = C:\Users\tracymr\AppData\Local\Temp\
    [5798:4320][2019-10-14T13:58:35]i410: Variable: NETFRAMEWORK45 = 461814
    [5798:4320][2019-10-14T13:58:35]i410: Variable: ProgramFiles64Folder = C:\Program Files\
    [5798:4320][2019-10-14T13:58:35]i410: Variable: SystemFolder = C:\windows\system32\
    [5798:4320][2019-10-14T13:58:35]i410: Variable: TempFolder = C:\Users\tracymr\AppData\Local\Temp\
    [5798:4320][2019-10-14T13:58:35]i410: Variable: vc14x64Exists = 1
    [5798:4320][2019-10-14T13:58:35]i410: Variable: vc14x64Version = 14.21.27702.2
    [5798:4320][2019-10-14T13:58:35]i410: Variable: VersionNT64 = 10.0.0.0
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleAction = 5
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleElevated = 1
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleInstalled = 1
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleLog = C:\Users\tracymr\AppData\Local\Temp\Microsoft_R_Open_3.5.3_20191014135653.log
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleManufacturer = Microsoft
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleName = Microsoft R Open 3.5.3
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleOriginalSource = C:\Users\tracymr\Downloads\microsoft-r-open-3.5.3.exe
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\tracymr\Downloads\
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleProviderKey = {c4b22d98-2896-4008-a751-8b44b64fb5df}
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleTag = 
    [5798:4320][2019-10-14T13:58:35]i410: Variable: WixBundleVersion = 3.5.3.0
    [5798:4320][2019-10-14T13:58:35]i007: Exit code: 0x65a, restarting: No

    Monday, October 14, 2019 6:00 PM

All replies

  • The error code '0x65A' at the end of the log file just means that some function in the installer could not be executed, but does not really help in debugging the problem - see here for Windows Installer error codes:

    https://johnkoerner.com/install/windows-installer-error-codes/

    My suggestion would be to try the install on another machine if available. It could be a permissions issue - check with your company system administrator to see what installation privileges you have on your system - the Microsoft R Open installer needs administrator privileges on the system for the install.

    Wednesday, October 16, 2019 5:18 PM