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system ok but no display at all RRS feed

  • Question

  • Our Surface (v1.0) displayed nothing at all after shipment. It was not intact with one side cover broke while other side of cover was apart from the machine. I connect the Surface with an external monitor that the operation system is fine as well as cameras. whatever application it ran, such as Water Application, Grand Piano and touch the table, it shows the reflections on the external monitor. No blue light the grating at the right end of the heat exhaust vent on the bottom of te I/O connections when the Surface unit is on and the SCM status indicator lights are in green.Is it the hardware problem like the projector/lamp/bulb broken or the video card issue?

     

    I'm in China. If needing any applicaion replaced, do I have to purchase from US only?

    Thanks a lot in advance!

    Lydia

    Wednesday, October 20, 2010 7:48 AM