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[Troubleshooting] Update installation failure scenario RRS feed

  • General discussion

  • Reason

    Description

    The update is superseded

    As updates for a component are released, the updated component will supersede an older component that is already on the system. When this occurs, the previous update is marked as superseded. If the update that you're trying to install already has a newer version of the payload on your system, you may encounter this error message.

     

    Search for the update on the Windows Update catalog: Windows Update Catalog

    •  Click on the Package Details tab to view the list of updates that are superseded

     

    The update is already installed

    If the update that you're trying to install was previously installed, for example, by another update that carried the same payload, you may encounter this error message.

    See KB 4023262 How to Verify that MS17-010 is installed

    Wrong update for architecture

    Trying to install a 32bit (x86) update on a 64bit (x64) system or vice versa. If the update that you're trying to install does not match the architecture for your CPU, you may encounter this error message.

    Missing prerequisite updates

    Some updates require a prerequisite update before they can be applied to a system. If you are missing a prerequisite update, you may encounter this error message.

    Windows 8.1 / Windows Server 2012 R2

    1. KB 2919442: March 2014 Servicing Stack Update for Windows 8.1 and Windows Server 2012 R2
    2. KB 2919355: Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 Update: April 2014
    3. KB 3173424: Servicing stack update for Windows 8.1 and Windows Server 2012 R2: July 12, 2016

    To see if they are installed, run the PowerShell cmd: get-hotfix KB3173424,KB2919355,KB2919442

    Windows 8 / Windows Server 2012

    1.  3173426 Servicing stack update for Windows Server 2012: July 12, 2016

    Win7/2008R2 Servicing stack update

    1. Service Pack 1
    2. 3177467 Servicing stack update for Windows 7 SP1 and Windows Server 2008 R2 SP1: September 20, 2016]

    Windows Vista / Windows Server 2008

    1. Service Pack 2

    Windows XP / Windows Server 2003

    1. Service Pack 2

    Component Store Corruption

    Component Store Corruption / CBS_STORE_CORRUPTION You will need to analyze the cbs.log to see if this is your scenario. You should see error or text similar to: 0x800f0831 - CBS_E_STORE_CORRUPTION

    1.  See: SFC /Scannow and DISM /RestoreHealth Process

    If these fail to resolve, collect new CBS.log and search for CheckSUR to see the results of DISM command

     

    The Trusted Installer fails to execute

    The service responsible for package installation is the Trusted Installer Service.

    • The service name in the services snap-in (services.msc) for Trusted Installer is the Windows Modules Installer service.
    • Some customers may have disabled this service in error.
    • Service startup failures are logged in the System event log.
    • Verify the Windows Modules Installer service is not disabled, and there are no errors in the System event log.


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    Wednesday, January 2, 2019 3:24 AM
    Owner