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Internet Explorer 11 RRS feed

  • Question

  • Ever since I installed Windows 8.1 RTM x64 I have been faced with one problem after another the latest is IE11. When I was Windows 8.1Preview the system performed fine now USB won't my windows phones, no media player and the last straw is IE crashing every time. Below is the event log

     

    Faulting application name: iexplore.exe, version: 11.0.9600.16384, time stamp: 0x5215d145

    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16384, time stamp: 0x5215fa76

    Exception code: 0xc06d007e

    Fault offset: 0x0000000000008384

    Faulting process id: 0x2720

    Faulting application start time: 0x01cec47bdd24da19

    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

    Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

    Report Id: 1d531c0a-306f-11e3-9c0f-68a3c4c50628

    Faulting package full name:

    Faulting package-relative application ID:


    Joseph Ndlovu

    Tuesday, October 8, 2013 11:30 PM

Answers

  • Adobe Flash causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** WARNING: Unable to verify timestamp for skypeieplugin.dll
    *** ERROR: Module load completed but symbols could not be loaded for skypeieplugin.dll
    
    FAULTING_IP: 
    KERNELBASE!RaiseException+68
    00007ffc`def98384 488b8c24c0000000 mov     rcx,qword ptr [rsp+0C0h]
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00007ffcdef98384 (KERNELBASE!RaiseException+0x0000000000000068)
       ExceptionCode: c06d007e
      ExceptionFlags: 00000000
    NumberParameters: 1
       Parameter[0]: 00000017a1b4b2b0
    
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=00000017a1b4ac49 rbx=00000017a1b4b1d0 rcx=00000000c0000135
    rdx=0000000000000000 rsi=00007ffce1b325bd rdi=00000000c0000026
    rip=00007ffcdef98384 rsp=00000017a1b4b1b0 rbp=00000017a1b4b308
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000000 r12=00007ffcbf7d3f88 r13=00007ffcbf77de78
    r14=00007ffcbf77dd70 r15=00007ffcbf8c6a58
    iopl=0         nv up ei pl nz na pe nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000200
    KERNELBASE!RaiseException+0x68:
    00007ffc`def98384 488b8c24c0000000 mov     rcx,qword ptr [rsp+0C0h] ss:00000017`a1b4b270=00005bd3835ece7d
    
    DEFAULT_BUCKET_ID:  APPLICATION_FAULT
    
    PROCESS_NAME:  iexplore.exe
    
    ERROR_CODE: (NTSTATUS) 0xc06d007e - <Unable to get error code text>
    
    EXCEPTION_CODE: (NTSTATUS) 0xc06d007e - <Unable to get error code text>
    
    EXCEPTION_PARAMETER1:  00000017a1b4b2b0
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  iexplore.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    FAULTING_THREAD:  0000000000000bc8
    
    PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT
    
    BUGCHECK_STR:  APPLICATION_FAULT_APPLICATION_FAULT
    
    LAST_CONTROL_TRANSFER:  from 00007ffcbf543739 to 00007ffcdef98384
    
    STACK_TEXT:  
    00000017`a1b4b1b0 00007ffc`bf543739 : 00000000`00000000 00007ff6`c43710d0 00000000`00000000 00000017`a1b4b3d8 : KERNELBASE!RaiseException+0x68
    00000017`a1b4b290 00000000`00000000 : 00007ff6`c43710d0 00000000`00000000 00000017`a1b4b3d8 00005d14`00000048 : Flash+0xa43739
    
    
    FOLLOWUP_IP: 
    Flash+a43739
    00007ffc`bf543739 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  flash+a43739
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Flash
    
    IMAGE_NAME:  Flash.ocx
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5244d735
    
    STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~6s; .ecxr ; kb
    
    FAILURE_BUCKET_ID:  APPLICATION_FAULT_c06d007e_Flash.ocx!Unknown
    
    BUCKET_ID:  APPLICATION_FAULT_APPLICATION_FAULT_flash+a43739
    
    ANALYSIS_SOURCE:  UM
    
    FAILURE_ID_HASH_STRING:  um:application_fault_c06d007e_flash.ocx!unknown
    
    FAILURE_ID_HASH:  {c13f4a3d-7964-425d-7723-070b3063a43f}
    
    
          
        Loaded symbol image file: Flash.ocx
        Image path: C:\Windows\System32\Macromed\Flash\Flash.ocx
        Image name: Flash.ocx
        Timestamp:        Fri Sep 27 02:54:13 2013 (5244D735)
        CheckSum:         00DC1AD0
        ImageSize:        00EB5000
        File version:     11.9.900.117
        Product version:  11.9.900.117
    

    report this to Adobe so that they can fix it and send the updated file to Microsoft so that they can create an update (because flash is part of Windows since Windows 8)


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by joeyndlovuMSFT Thursday, October 10, 2013 9:32 PM
    Thursday, October 10, 2013 7:29 PM

All replies


  • this message means, the Internet Explorer crashed.

    please download this reg file from my SkyDrive:


    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Addon/Toolbar is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 9, 2013 5:15 AM
  • I have done the steps you suggested and here is the link to my skydrive shared folder

    https://skydrive.live.com/redir?resid=3FBBF5265DA3E7D5!6334&authkey=!AF5giP_bp1fdZ0g

    and a screen shot of the message I get when I try to edit my profile on twitter which is where I first noticed the issue


    Joseph Ndlovu

    Thursday, October 10, 2013 5:40 AM
  • Hi,

    IE crash issue can be caused by various factors like 3<sup>rd</sup> part software, add-ons or corrupted system files.

    The crash dump file is required to do further troubleshooting.

    At this point, we can follow these steps narrow down the cause:

    Step 1: Test the issue in Clean boot mode.

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135   

    If the issue doesn’t appear, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

    Step 2: Disable third party browser extensions and add-ons for IE

    1.        IE -> Tools -> Internet Options -> Advanced -> remove the checkmark in front of "Enable third party browser extensions" -> OK then restart IE.
    2.        IE -> Tools -> Manage add-ons -> Please disable non-Microsoft add-ons

    If that does not help, we can re-enable third party browser extensions and add-ons.

    Step 3: Scan system files and any error message, please post here.

    Open CMD by running as administrator, and type following command:

    SFC /SCANNOW

    If these steps don’t resolve your issue, please help to post the crash dump file here as Andre mentioned for further research.

    Keep post.


    Regards,

    Kate Li

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Thursday, October 10, 2013 9:19 AM
    Moderator
  • Hi Kate Li

    here is the link to my skydrive folder containing the crush dump files

    https://skydrive.live.com/redir?resid=3FBBF5265DA3E7D5!6334&authkey=!AF5giP_bp1fdZ0g


    Joseph Ndlovu

    Thursday, October 10, 2013 9:22 AM
  • When I try to view youtube I get the following error

    Joseph Ndlovu

    Thursday, October 10, 2013 10:47 AM
  • Adobe Flash causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** WARNING: Unable to verify timestamp for skypeieplugin.dll
    *** ERROR: Module load completed but symbols could not be loaded for skypeieplugin.dll
    
    FAULTING_IP: 
    KERNELBASE!RaiseException+68
    00007ffc`def98384 488b8c24c0000000 mov     rcx,qword ptr [rsp+0C0h]
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00007ffcdef98384 (KERNELBASE!RaiseException+0x0000000000000068)
       ExceptionCode: c06d007e
      ExceptionFlags: 00000000
    NumberParameters: 1
       Parameter[0]: 00000017a1b4b2b0
    
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=00000017a1b4ac49 rbx=00000017a1b4b1d0 rcx=00000000c0000135
    rdx=0000000000000000 rsi=00007ffce1b325bd rdi=00000000c0000026
    rip=00007ffcdef98384 rsp=00000017a1b4b1b0 rbp=00000017a1b4b308
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000000 r12=00007ffcbf7d3f88 r13=00007ffcbf77de78
    r14=00007ffcbf77dd70 r15=00007ffcbf8c6a58
    iopl=0         nv up ei pl nz na pe nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000200
    KERNELBASE!RaiseException+0x68:
    00007ffc`def98384 488b8c24c0000000 mov     rcx,qword ptr [rsp+0C0h] ss:00000017`a1b4b270=00005bd3835ece7d
    
    DEFAULT_BUCKET_ID:  APPLICATION_FAULT
    
    PROCESS_NAME:  iexplore.exe
    
    ERROR_CODE: (NTSTATUS) 0xc06d007e - <Unable to get error code text>
    
    EXCEPTION_CODE: (NTSTATUS) 0xc06d007e - <Unable to get error code text>
    
    EXCEPTION_PARAMETER1:  00000017a1b4b2b0
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  iexplore.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    FAULTING_THREAD:  0000000000000bc8
    
    PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT
    
    BUGCHECK_STR:  APPLICATION_FAULT_APPLICATION_FAULT
    
    LAST_CONTROL_TRANSFER:  from 00007ffcbf543739 to 00007ffcdef98384
    
    STACK_TEXT:  
    00000017`a1b4b1b0 00007ffc`bf543739 : 00000000`00000000 00007ff6`c43710d0 00000000`00000000 00000017`a1b4b3d8 : KERNELBASE!RaiseException+0x68
    00000017`a1b4b290 00000000`00000000 : 00007ff6`c43710d0 00000000`00000000 00000017`a1b4b3d8 00005d14`00000048 : Flash+0xa43739
    
    
    FOLLOWUP_IP: 
    Flash+a43739
    00007ffc`bf543739 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  flash+a43739
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Flash
    
    IMAGE_NAME:  Flash.ocx
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5244d735
    
    STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~6s; .ecxr ; kb
    
    FAILURE_BUCKET_ID:  APPLICATION_FAULT_c06d007e_Flash.ocx!Unknown
    
    BUCKET_ID:  APPLICATION_FAULT_APPLICATION_FAULT_flash+a43739
    
    ANALYSIS_SOURCE:  UM
    
    FAILURE_ID_HASH_STRING:  um:application_fault_c06d007e_flash.ocx!unknown
    
    FAILURE_ID_HASH:  {c13f4a3d-7964-425d-7723-070b3063a43f}
    
    
          
        Loaded symbol image file: Flash.ocx
        Image path: C:\Windows\System32\Macromed\Flash\Flash.ocx
        Image name: Flash.ocx
        Timestamp:        Fri Sep 27 02:54:13 2013 (5244D735)
        CheckSum:         00DC1AD0
        ImageSize:        00EB5000
        File version:     11.9.900.117
        Product version:  11.9.900.117
    

    report this to Adobe so that they can fix it and send the updated file to Microsoft so that they can create an update (because flash is part of Windows since Windows 8)


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by joeyndlovuMSFT Thursday, October 10, 2013 9:32 PM
    Thursday, October 10, 2013 7:29 PM
  • Thank you Andre.

    I have remove shockwave adobe and my explorer is now working,


    Joseph Ndlovu

    Thursday, October 10, 2013 9:34 PM
  • I asked the Adobe people about the possible solution to this cause I am not able to view videos using IE and this is the reply I got. Now I am wondering if there is an ACL for windows 8.1RTM and if Adobe Shockwave has been included?

    "Re: IE 11.0.9600.16384 crush due to FlashPlayer     created by C F McBlob in Using Flash Player - View the full discussion

    8.1 is still a beta till Friday, and so is IE 11. ANY and ALL problems with either should be addressed to Microsoft as it's THEIR beta software.

    I know that sounds like "copping out" but I've beta tested software for about fifteen different companies since 2003 and in the early days, I got told, chastized, warned, and just plain "bawled out" for taking beta problems to the wrong places. Until 8.1 and IE11 are "ready for prime time", it's all Microsoft's baby."


    Joseph Ndlovu

    Wednesday, October 16, 2013 1:47 PM
  • wait until Friday and look if the updates that MS releases fix the issue.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 16, 2013 6:19 PM