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Email cache is not updated RRS feed

  • Question

  • . Outlook is connected to an on-prem Exchange server.

    2. After upgrading Outlook from version 1908 to 2002

    It does not store email addresses in the cache. Next time we start to write an email, it is not in the cache.

    When sending from version 1908 and opening Outlook via web, the email address is cached. When sending from Outlook 2002, opening Outlook via web, that email address is not in the cache.

    The auto complete feature is enabled. This problem is for everyone in the company, and it happened after we upgraded Outlook. The users use a Citrix server, so they all use the same outlook version.

    However, because this is on a terminal server, and the user has very limited access, this must be performed on the “golden image”. Is it possible to perform the changes in more controlled fasion? To do the steps manually? This is a very controlled environment, where all changes are pushed out via Golden images.

    Tuesday, March 31, 2020 2:04 AM

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