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3 & 9 not doing numbers with numlock on RRS feed

  • Question

  • I have a bizarre issue here. One of my users last week mentioned the 3 on numpad will randomly start doing Page Down, and yes, the NumLock is on. the rest of the numbers work fine. Today he told me the 9 is now doing it. 

    He has a Surface Pro 4 w/ Windows 10. Keyboard connected to a dock.

    what currently fixes the issue

    • swapping USB ports
    • restart

    I have done the following:

    • Replaced the keyboard
    • uninstalled all keyboard items in device manager and allow them to install after checking for hardware changes.
    • checked that “InitialKeyboardIndicators” was set to '2' in the registry

    Any thoughts as to what is causing this would be helpful as this is driving him insane.

    thank you in advance!

    Thursday, May 23, 2019 3:00 PM