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Constant BSOD, please help RRS feed

  • Question

  • Hello, I was hoping someone can offer insight to my problem.

     

    I received this laptop, a Lenovo G580, as a gift for college, and started using it around the third week of September. It worked like a charm for approximately a week before it suddenly -- inexplicably -- began BSOD'ing at the most random times.

     

    There isn't a particular cause for the BSOD. I tested this out by turning the laptop on then letting it sit at Desktop. A few minutes later, it just up and blue screened.

    The blue screen "reason" is almost always different, but some of the ones that I see pop up most often are: 

    • Page fault in non paged area
    • IRQL not less or equal
    • Memory Management

    To reiterate, the laptop was bought new and I'd been using it for approximately a week before it started dying on me. All of my installations have worked flawlessly on a previous laptop and I ran the system defender to look for malware, of which there were none.

     

    I have brought it to the campus ITSS, and the kind fellows there have informed me that a possible reason for the inexplicable BSOD may be the Windows 8.1 Pro Preview that I'm currently using (my dad may have installed it prior to giving it to me?). A friend who works at an IT also suggested that perhaps it was 8.1 messing with my programs...?

     

    I have reinstalled Windows 8.1 Pro Preview twice now, but the BSOD problem keeps coming back. I'm at a loss as to what to do next. It's been a huge headache for me and I was hoping someone could possibly help me with it? I'm afraid I'm not sure where to start, so if someone would kindly lead me through some steps to diagnosis, I would be more than happy to oblige!

    Tuesday, October 15, 2013 3:30 AM

All replies

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].


    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, October 15, 2013 5:05 AM
  • Hello and thank you for the reply!

    I've done as you said (?) and hopefully managed to rustle up the dmp files in a satisfactory way: http://sdrv.ms/1cpCoKS

    In addition, this is what my friend told me to screenshot for him. I'm not sure if it's of any relevance or if it'd be useful in any way: http://i.imgur.com/5S4jNc0.png + http://i.imgur.com/fYBLcZU.png

    Tuesday, October 15, 2013 6:42 PM
  • it looks like you have hardware issues:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000018f5038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    hal!HalBugCheckSystem
    nt!WheaReportHwError
    hal!HalpMcaReportError
    hal!HalpMceHandlerCore
    hal!HalpMceHandler
    hal!HalpMceHandlerWithRendezvous
    hal!HalHandleMcheck
    nt!KxMcheckAbort
    nt!KiMcheckAbort
    intelppm!AcpiCStateIdleExecute
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
    
    ===============================================================================
    Common Platform Error Record 
    -------------------------------------------------------
    
    Notify Type   : Machine Check Exception
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Data Read
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x00000000000306a9
    Processor ID  : 0x0000000000000002
    
    
    Error         : DCACHEL2_DRD_ERR

    this is a L2 Cache issue when reading data.

    you should also check your memory for errors:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: 000000002c00f000
    Arg3: 00000000000040d4
    Arg4: fffff58010804000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41284
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff801143978e5 to fffff80114366da0
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt! ?? ::FNODOBFM::`string'
    nt!MiDeleteVirtualAddresses
    nt!MiDeleteVad
    nt!NtFreeVirtualMemory
    nt!KiSystemServiceCopyEnd
    0x0
    

    this crash shows a corruption of memory.

    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If memtest86+ detects errors, test each module its own and replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS/UEFI.

    Your BIOS is from 2012, look if there is a newer version:

    BiosVendor = LENOVO
    BiosVersion = 5ECN95WW(V9.00)
    BiosReleaseDate = 12/19/2012
    SystemFamily = IDEAPAD
    SystemVersion = Lenovo G580
    SystemSKU = LENOVO_MT_20150
    BaseBoardManufacturer = LENOVO
    
    

    Maybe this also improves the stability.

    André

    [1] http://www.memtest.org/download/5.01/
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 16, 2013 5:13 AM
  • I'll do my best to follow as you say and hopefully I'll be back soon(?) with results!

    I actually got my laptop downgraded (?) to Windows 8 today, but I'm still getting the BSOD's, if not at increasing intervals now...

    Something I'd failed to mention is the fact that my apps would also inexplicably stop working. I have four major applications installed on the laptop at the moment: OpenOffice, League of Legends, Skype, and a web browser. I initially installed Chrome first, but all of a sudden, all of the pages started leading to the "Oh, snap!" page. It eventually got to the point where I could not go anywhere as the default home page and even the "click here if you're having troubles" page had turned into the "Oh, snap!" page. In addition, Flash seemed to have completely crashed in Chrome, resulting in a dead jigsaw puzzle on almost every page.

    When I got my laptop back today, I uninstalled League of Legends, Skype, and Chrome. I reinstalled League and Skype but instead got Firefox. Both Firefox and Chrome have been crashing on me -- I can possibly attribute this to if (when) my laptop is about to BSOD. This is probably my third time trying to type up a reply before either 1) Firefox crashes, or 2) the laptop BSOD's.

    After my web browsers crash, I simply can't get back in -- that is, until my laptop decides to come up out of the blue screen, haha.

    Besides the web browsers, sometimes my apps simply won't open. I would click the apps on the taskbar, on the desktop, even from their respective folders, and they just won't open until I restart the laptop.

    A bit of TL;DR: Downgraded to Windows 8 from 8.1 pro preview today, still have blue screen problems. Apps sometimes don't open, and when they do, they crash after a while.

    The blue screening problem is getting absolutely infuriating. Like I said, the laptop worked flawlessly for about a week with the exact same programs before the problem started happening. I really don't know what else to do.

    • Edited by Mizugorou Thursday, October 17, 2013 12:58 AM added more info
    Thursday, October 17, 2013 12:55 AM
  • do the memory test and post the results.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, October 17, 2013 5:04 AM