none
No Sound and Failed to play test audio RRS feed

  • Question

  • Hello, I've been trying for over two months to troubleshoot this problem and I thought maybe someone here could help.

    What is Happening:

    - All my Audio appears in the Sound settings pop-up window, but most say they are "Not Plugged in"

    - The ones I use normally are Check-marked as green and say they are active.

    - When I try to test the audio an error pops up reading "Failed to play test audio"

    - When I open Windows Media Player and click a song to play a red X pops up and reads "Windows Media Player encountered a problem while playing the file."

    - All Drivers are currently updated, but when I go to the Update Panel there are a lot of "Pending download"s that never download or update.

    - I get frequent BlueScreens when the computer tries to install updates while shutting down. And often a few times during start-up.

    - I've tried plugging in the headphones in all the available headphone jacks, but none work. The headphones work on other devices.

    - I have Windows10(I only had the option of choosing Win8 when posting this)

    What I've Tried:

    - Turning it off and on again

    - Updating drivers, some manually

    - Disabling sound enhancements

    - Using the Command Prompt in Admin settings to run scans

    - Rolling back drivers to when it used to work

    - Re-updated drivers when the above didn't work

    - Scanned for virus' and malwear

    - Tried DriverEasy

    - Tried several verified programs you have to buy that repair the system

    - Tried an External USB SoundDrive

    Any suggestions on what I should do would be great, I'm hoping I don't have to take the computer in to be repaired.

    My computer Specs are:

    32GB Memory

    Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz

    Motherboard: MSI - Z170A PC MATE (MS-7971)

    Video Card: Radeon (TM) RX 480 Graphics

    Hark Disk: SanDisk (480.0GB)

    64Bit Processor

    AMD High Definition Audio Device

    Monday, August 5, 2019 9:59 PM