locked
Windows Server 2008 black screen with mouse *PLEASE HELP* RRS feed

  • Question

  • Hello fellow techs,

    I have been tearing my hair out for the past 12hrs on this issue.

    About 3 weeks ago, one of our clients reported that they were experiencing
    issues on the network so one of the staff went into the server room and noticed
    the screen was black with only the cursor. As they couldn't reboot, they
    decided to hold the power button to power it off. When they powered it back
    up, it went passed t
    he windows loading
    splash screen, and again the screen is black with
    the mouse pointer in the center of the screen.

    I am diagnosing the server and find that at the black screen, I’m able to move
    the cursor and beyond that nothing happened. I started in safe mode with the
    exact same results.
    I have been trying many different solutions from posts that I have found in
    Google but no change.
    From other machines you can type \\servername in
    the run box and see the shared folders, as well as ping it.

    This is a very urgent request as I need to have the Server back up and running
    by tomorrow.
    I am quiet willing to pay for phone support with anyone that can assist as soon
    as possible. I am happy to transfer founds via Paypal.<o:p></o:p>

    PLEASE HELP!

    Saturday, August 24, 2013 1:51 AM

Answers

All replies

  • Boot into Safe Mode and look into Event Viewer > System > filter all Error, Critical logs for any insight. Have you patched this server recently ir lack of patches pending? What SP is it on?
    Sunday, August 25, 2013 9:47 PM
  • Have you patched this server recently ir lack of patches pending? What SP is it on? Have you tried to boot into a Windows Server 2008 media, with a equal or higher SP and instructed a Windows Repair? With the same boot media, launch a Command Prompt terminal and try running chkdsk and sfc/ scannow against the OS volume. Attempt the above with a backup or at least a backup of it's current state before proceeding.
    • Marked as answer by Justin Gu Friday, September 6, 2013 8:20 AM
    Sunday, August 25, 2013 9:54 PM
  • Hello,

    Perform a start up repair.

    Refer the article : http://social.technet.microsoft.com/wiki/contents/articles/4162.windows-server-2008-repair-steps-for-no-boot-issues.aspx


    Devaraj G | Technical solution architect

    • Marked as answer by Justin Gu Friday, September 6, 2013 8:20 AM
    Monday, August 26, 2013 10:56 AM
  • Hi,

    I agree with sm, you should give us more details. Also you should use sfc  /scannow command to scans the integrity of all protected system files and repairs files with problems when possible. For more details, please refer to the following article.

    Sfc

    http://technet.microsoft.com/en-us/library/ff950779.aspx

    Before going further, would you please let me know whether there were any changes on the affected server? Has windows update or any new device been added? Please also check your shadow copies. The Windows Server black screen may be caused by them.

    In addition, there are similar questions, please refer to.

    Windows Server 2008 black screen

    http://social.technet.microsoft.com/Forums/en-US/463b529b-26a6-4d5d-88f5-7d8b3460d165/black-screen-windows-2008-r2

    Windows Server 2008 and the Black Screen of Waiting

    http://projectdream.org/wordpress/2009/03/03/windows-server-2008-and-the-black-screen-of-waiting/

    By a way, you also can be able to boot into last know good configuration to solve the trouble. You can refer to the following similar question that provide the detailed operations.

    Windows Server 2008 black screen with only the mouse pointer showing

    http://social.technet.microsoft.com/Forums/en-US/5c878af8-78f2-430d-9530-a0e5ad73ff03/windows-server-2008-black-screen-with-only-the-mouse-pointer-showing

    Hope this helps.

    Best regards,

    Justin Gu

    • Marked as answer by Justin Gu Friday, September 6, 2013 8:20 AM
    Wednesday, August 28, 2013 2:32 AM
  • Your problem might be related to file-permission.

    I have a dual boot Workstation - one Windows 7 installation and Windows Server 2008 R2.
    After a harddisk repair, the Windows 7 updated all the file permissions related to the Windows Server 2008 R2 partition.  
    Afterwards I was not able to boot the Windows Server 2008 R2.
    When It booted on the Windwos Server 2008 R2 it started with Black Screen and only mouse Cursor.
    (Even in repair mode, with command prompt)
    I fixed this by booting on a Windows installations - DVD - usbkey.
    From the repair Command Prompt, I changed to the Windows Server 2008 R2 drive-letter and ran the command:
    D:\icacls /reset /t

    See http://technet.microsoft.com/en-us/library/cc753525%28WS.10%29.aspx

    It resat the file permissions on all the files, folder and sub folders.

    Now I was able to boot the Windows Server 2008 R2 Again :)

    Friday, August 8, 2014 2:00 PM