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ConfigMgr CB 1710 Servicing Status - Hotfix Rollup (KB4086143) installation failure.

    Question

  • My current SCCM environment is :

    SCCM CB 1710 with Hotfix Rollup KB4057517 and SQL Server 2014. My Console version shows up as 5.00.8577.1108. So far everything was working good for the past 2 months till I tried to install this new Hotfix KB4086143 for the past 3 weeks and being unsuccessful constantly. The hotfix passes the prerequisite checks and proceeds fine up till the installation phase and then errors out at the "Install Files" option with the error msg - 

    "[Failed]:Installing files required for the update. Check cmupdate.log for details"

    CMUpdate.log gives the following information:

    ""

    INFO: Copying 67 files CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:18 AM 3708 (0x0E7C)
    INFO: E:\Program Files\Microsoft Configuration Manager permission set successfully. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:18 AM 3708 (0x0E7C)
    INFO: Successfully created local user group SMS Admins on the local machine with NT AUTHORITY\SYSTEM as the member. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    INFO: Skipped updating current install.map CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Installing update package and CMUClient folder already contains the files from the last deployment. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    INFO: Copy files in OSD\bin\x64 folder CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Successfully validate file E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll hash SHA256:8E7D94D52FE52A40AF42E7E7A18075949584B11C543CDFE72242FEE375D47AF8 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Skip version check for file e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll as the file is not found (5). CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists with error 5. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    SetDirPermission: GetFileAttributes failed. Error = 80070005 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Failed to reset the permission on \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll. LastError=0 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    INFO: Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists (LastError=0x80070005). No zapping is done. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    INFO: Failed to zap the file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll (LastError=0). will try to copy file again. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    INFO: Failed to copy the file [\\?\E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll] to [\\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll] (LastError=5). CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    ERROR: Failed to copy E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll to e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll, Win32 error = 0 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists with error 5. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    SetDirPermission: GetFileAttributes failed. Error = 80070005 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:19 AM 3708 (0x0E7C)
    Failed to reset the permission on \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll. LastError=0 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    INFO: Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists (LastError=0x80070005). No zapping is done. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    INFO: Failed to zap the file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll (LastError=0). will try to copy file again. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    INFO: Failed to copy the file [\\?\E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll] to [\\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll] (LastError=5). CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    ERROR: Failed to copy E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll to e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll, Win32 error = 0 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    ERROR: Failed to copy E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll to e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    Setup has encountered fatal errors while performing file operations. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    Failed to install update files. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:20 AM 3708 (0x0E7C)
    STATMSG: ID=11001 SEV=E LEV=M SOURCE="SMS Server" COMP="CONFIGURATION_MANAGER_UPDATE" SYS=UNI-SCCM-PRD.FACTORSGROUP.COM SITE=FGX PID=1804 TID=3708 GMTDATE=Mon Mar 26 18:59:20.509 2018 ISTR0="B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:23 AM 3708 (0x0E7C)  ""

    and then the following RED lines as well.

    "" INFO: SQL Connection succeeded. Connection: SMS ACCESS, Type: Secure CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:35 AM 3708 (0x0E7C)  Turned on activation for service broker queue CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:35 AM 3708 (0x0E7C)

    Failed to apply update changes 0x80004005 CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:35 AM 3708 (0x0E7C)
    INFO: SQL Connection succeeded. Connection: SMS ACCESS, Type: Secure CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:35 AM 3708 (0x0E7C)
    Error information persisted in the database. CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:35 AM 3708 (0x0E7C)
    Waiting for changes to the "E:\Program Files\Microsoft Configuration Manager\inboxes\cmupdate.box" directories, updates will be polled in 600 seconds... CONFIGURATION_MANAGER_UPDATE 2018-03-26 11:59:35 AM 3708 (0x0E7C)
    There are no pending update package to be processed. CONFIGURATION_MANAGER_UPDATE 2018-03-26 12:09:35 PM 3708 (0x0E7C)
    INFO: SQL Connection succeeded. Connection: SMS ACCESS, Type: Secure CONFIGURATION_MANAGER_UPDATE 2018-03-26 12:09:36 PM 3708 (0x0E7C)  "" 

    I restarted the SM Exec service, restarted the server, still no good. Any idea what is happening ? 

    Thanks

     

    Monday, March 26, 2018 9:09 PM

All replies

  • Hi,

    Did you have any anti-virus?
    If so, please disable it even uninstall it and restart it then try it again.

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Edited by Yuxiang Shi Tuesday, March 27, 2018 10:47 AM
    Tuesday, March 27, 2018 10:46 AM
  • Hello,

    My Antivirus is Windows Defender and it is administered by SCCM itself in all servers including this Primary Site Server which is Windows Server 2016. For all previous Servicing I never faced any issues with Defender being active. Do you think Defender can cause this issue ? Windows Defender "Real Time Protection" is administered by a global GPO in all servers including the Site Servers. If you are convinced about the AV, I can try to disable the GPO temporary and try it (to disable global GPO is a pain in the neck). 

    Thanks

    Tuesday, March 27, 2018 3:38 PM
  • I am still struggling with the upgrade process, still getting that error. 

    Does anyone have any solutions for this situation ?

    Thanks

    Thursday, March 29, 2018 3:29 PM
  • Just a bump, still hoping to get some help with this. - Thanks

    FYI, in the cmupdate.log file, I get the following error - "INFO: Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists (LastError=0x80070005). No zapping is done." 

    CCMCORE.DLL exists but giving errors. Below is the info (in RED) from the cmupdate.log.

    Successfully validate file E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll hash SHA256:8E7D94D52FE52A40AF42E7E7A18075949584B11C543CDFE72242FEE375D47AF8 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Skip version check for file e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll as the file is not found (5). CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists with error 5. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    SetDirPermission: GetFileAttributes failed. Error = 80070005 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Failed to reset the permission on \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll. LastError=0 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    INFO: Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists (LastError=0x80070005). No zapping is done. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    INFO: Failed to zap the file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll (LastError=0). will try to copy file again. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    INFO: Failed to copy the file [\\?\E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll] to [\\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll] (LastError=5). CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    ERROR: Failed to copy E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll to e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll, Win32 error = 0 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists with error 5. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    SetDirPermission: GetFileAttributes failed. Error = 80070005 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Failed to reset the permission on \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll. LastError=0 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    INFO: Failed to check if file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll exists (LastError=0x80070005). No zapping is done. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    INFO: Failed to zap the file \\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll (LastError=0). will try to copy file again. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    INFO: Failed to copy the file [\\?\E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll] to [\\?\e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll] (LastError=5). CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    ERROR: Failed to copy E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll to e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll, Win32 error = 0 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    ERROR: Failed to copy E:\Program Files\Microsoft Configuration Manager\CMUStaging\B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C\SMSSetup\OSD\bin\x64\CcmCore.dll to e:\program files\microsoft configuration manager\osd\bin\x64\ccmcore.dll. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Setup has encountered fatal errors while performing file operations. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    Failed to install update files. CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:18 AM 3596 (0x0E0C)
    STATMSG: ID=11001 SEV=E LEV=M SOURCE="SMS Server" COMP="CONFIGURATION_MANAGER_UPDATE" SYS=UNI-SCCM-PRD.FACTORSGROUP.COM SITE=FGX PID=684 TID=3596 GMTDATE=Thu Apr 05 15:43:18.724 2018 ISTR0="B9CE572A-C6A0-4E97-AC71-FE5AEFF99E6C" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 CONFIGURATION_MANAGER_UPDATE 2018-04-05 8:43:21 AM 3596 (0x0E0C)

    Thursday, April 5, 2018 6:51 PM