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8024200D trying to install the latest kb4054518 December 2017 Monthly Rollup on some Windows 2008 R2 RRS feed

  • Question

  • I get an error 8024200D trying to install the latest kb4054518 December 2017 Monthly Rollup on some Windows 2008 R2 servers.  I went through the steps to correct it in this article ( https://social.technet.microsoft.com/Forums/en-US/55d50529-13d5-44f8-a7b6-033ed46c98fc/201711-security-monthly-quality-rollup-for-windows-7-for-x64based-systems-kb4048957-wont-install?forum=w7itproinstall ) but had no luck.  Can I send you logs in order to figure this out?

    Tuesday, December 19, 2017 2:22 PM

Answers

  • Hi,

    > CBS    Failed to get session package state for package: Package_1_for_KB3084135~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    >CBS    Failed to get session package state for package: Package_2_for_KB3084135~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    If possible, please try to un-install and re-install KB3084135, re-start system and try update re-installation to check the result.

    Security Update for Windows Server 2008 R2 x64 Edition (KB3084135):
    https://www.microsoft.com/en-us/download/details.aspx?id=48807

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by nodakbama Wednesday, December 27, 2017 7:02 PM
    Wednesday, December 27, 2017 8:30 AM

All replies

  • I'd verify system and servicing health by running;

    sfc /scannow

    also system update readiness tool

    https://support.microsoft.com/en-us/kb/947821

    Then check for errors in;
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, December 19, 2017 2:50 PM
  • Hi,

    According to your description, my understanding is that KB4054518 failed to be installed on Windows Server 2008 R2 with error 0x8024200D.

    In order to obtain clear log files, please reference below steps:
    1. Delete Windowsupdate.log under “%Windir%\”.
    2. DeleteCBS.log under “%windir%\logs\cbs\”.
    3. On Server, using system built-in Windows Update to check/install KB4054518.
    4. If step 3 fails, please download KB4054518 from below link, try to manually install it on your server and check the result:
    https://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB4054518

    If installation fails, please provide below information:
    1. Is there any error returns by “SFC /SCANNOW”?
    2. Provide Windowsupdate.log andCBS.log.

    You can upload file to OneDrive(https://onedrive.live.com/), share it and provide me the access link.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, December 20, 2017 5:57 AM
  • Hi,

    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 22, 2017 5:44 AM
  • Hi,

    Is there any update?

    Please click “Mark as answer” if the reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, December 26, 2017 3:03 AM
  • I will be trying the steps provided today and see what happens.
    Tuesday, December 26, 2017 3:26 PM
  • also run system update readiness tool
    https://support.microsoft.com/en-us/kb/947821
    Then post the text results of;
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.



    Tuesday, December 26, 2017 4:12 PM
  • SFC /SCANNOW had no errors.  Three log files are located here:  https://1drv.ms/f/s!Amh2WiJ9K1KAgRVUrGr-GtT6y18l
    Tuesday, December 26, 2017 5:13 PM
  • checksur.log looks Ok, According to \windowsupdate.log the machine is waiting for someone with local administrators rights to logon to complete the last install.

    2017-12-26 09:46:06:107  916 11cc Report REPORT EVENT: {8CC87A2B-0202-4E4F-8998-EA93D37C23FC} 2017-12-26 09:46:01:122-0600 1 189 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Windows Malicious Software Removal Tool x64 - December 2017 (KB890830) - Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems (KB4052978) - 2017-12 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4054518)

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, December 26, 2017 5:46 PM
  • Two of the updates installed but KB4054518 still failed.  I've uploaded the windowsupdate.log again.  https://1drv.ms/f/s!Amh2WiJ9K1KAgRVJfgzQEVRhex-a
    Tuesday, December 26, 2017 6:53 PM
  • I see;

     Install failed because the update was not complete; mark update as not downloaded.

    I'd try to manual download and install.

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4054518

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, December 26, 2017 8:00 PM
  • I tried that already.  More than once.
    Tuesday, December 26, 2017 8:46 PM
  • I'd clear the \windowsupdate.log again and try the install of the manual download again, put up new file.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, December 26, 2017 8:52 PM
  • Ok.  I've downloaded the file from the link you sent and tried to install it but it failed.  I uploaded the new windowsupdate.log file to https://1drv.ms/f/s!Amh2WiJ9K1KAgRVJfgzQEVRhex-a

    Tuesday, December 26, 2017 9:38 PM
  • 0x80070002 I'd try deleting the \SoftwareDistribution folder.

    https://support.microsoft.com/en-us/help/910336/windows-update-error-0x80070002-or-0x80070003

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, December 26, 2017 10:15 PM
  • Didn't work.
    Tuesday, December 26, 2017 10:30 PM
  • Might also try a repair install.

    https://support.microsoft.com/en-us/help/2255099/how-to-perform-an-in-place-upgrade-on-windows-vista--windows-7--window

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, December 26, 2017 10:32 PM
  • Hi,

    > CBS    Failed to get session package state for package: Package_1_for_KB3084135~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    >CBS    Failed to get session package state for package: Package_2_for_KB3084135~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    If possible, please try to un-install and re-install KB3084135, re-start system and try update re-installation to check the result.

    Security Update for Windows Server 2008 R2 x64 Edition (KB3084135):
    https://www.microsoft.com/en-us/download/details.aspx?id=48807

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by nodakbama Wednesday, December 27, 2017 7:02 PM
    Wednesday, December 27, 2017 8:30 AM
  • I'm glad you found the culprit update KB3084135. I uninstalled it rebooted then installed it and rebooted again. I then did a manual install of KB4054518 and it did not error out.  Thanks for your help.  I saw a similar post like this before with the similar issue.  I just needed to know the offending KB update like you found.  I had tried all the other suggestions prior to posting this problem and I wasn't about to do a repair install since it is on a production server that is used on a constant basis.
    • Edited by nodakbama Wednesday, December 27, 2017 7:07 PM
    Wednesday, December 27, 2017 7:04 PM
  • Hi,

    I am glad to hear that your issue was successfully resolved.

    In general, for update installation problem, if all general steps have been tried, as you had mentioned in your original thread. Then, we can try to find detail information via log file, such as WindowsUpdate.log and CBS.log.

    If you had tired manually update installation and still fail, open CBS.log and search for key word “failed” and “error”, it will help you to find useful information. 

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, December 28, 2017 2:07 AM
  • Ms Wang -- KB4054518 downloads but will not install on my PC running Windows 7 Professional. KB3084135 is installed but it was installed several years ago. Could it now be affecting KB4054518 -- this problem is only months old. Thanks for your response. Roger Bryan
    Thursday, December 28, 2017 5:20 PM
  • Ms Wang -- KB4054518 downloads but will not install on my PC running Windows 7 Professional. KB3084135 is installed but it was installed several years ago. Could it now be affecting KB4054518 -- this problem is only months old. Thanks for your response. Roger Bryan

    I'd start a new thread.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, December 28, 2017 5:31 PM
  • Hi,

    @ muyaged
    Log file should be collected in order to have an identification of your update installation problem. Also, as you had mentioned that, it is client OS system. 

    Please post a new thread on Windows Client forum and specific product supporter will help you and provide you suggestion.

    Windows 10 General:
    https://social.technet.microsoft.com/Forums/en-us/home?forum=win10itprogeneral&filter=alltypes&sort=lastpostdesc

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 29, 2017 1:41 AM