Update service request in Service Manager 2016 RRS feed

  • Question

  • Hi everyone,

    I created successfully a service request in service manager to create VM from Template

    My scenario is:

    - One user submit a service request with the informations: VM Name, server name, administrator password, OS

    -Then other user have a activity to update this service request with the informations: Destination

    And with above infomations, create a VM from Template.

    Can you guide for me ? 



    Tuesday, November 12, 2019 8:58 AM


  • Hi Ha.,

    before the "Runbook Automation Activity" in the Service Request Template you can put a "Manual Activity" or a Review Activity.



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    • Edited by Stefan HorzMVP Tuesday, November 12, 2019 10:16 AM ADD: or a Review Activity.
    • Marked as answer by HaLe19295 Tuesday, November 12, 2019 5:49 PM
    Tuesday, November 12, 2019 10:14 AM

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