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Cannot add printers RRS feed

  • Question

  • I have all our network printers setup on a Print Server. My users RDP into 2 different Terminal Servers. Until today, I have had no issues printing. I can manually add any of my network printers to my other servers with no issues but on my 2 Terminal Servers, I get errors.

    Tuesday, November 20, 2018 9:03 PM

Answers

  • I'd move away from Type 4 print drivers and confirm a better experience with a Type 3 print driver.  In the configuration, the connection in this case is getting created using 'Microsoft enhanced Point and Print driver'.

    This is a driver that is already installed on the machine to use when making a connection to a shared printer using a Type 4 driver when the Type 4 is not installed on the client computer.  Your client computers are your Remote Desktop Servers.  The call fails for some reason when loading c:\windows\system32\ntprint.dll.

    Is 'Microsoft enhanced Point and Print driver' installed?  It should be.  Can you just install the Dell Type 4 driver that you installed on your print server so Windows does not have to build the connection using the 'Microsoft enhanced Point and Print driver' 

    ndv: {Core Device Install} 07:42:09.065
          ndv:      {Install Device - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}} 07:42:09.065
          ndv:           Parent device: SWD\PRINTENUM\PrintQueues
          ndv:           {Configure Device - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}} 07:42:09.128
          ndv:                Parent device: SWD\PRINTENUM\PrintQueues
     !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
          ndv:           {Configure Device - exit(0x00000032)} 07:42:09.144
          dvi:           {DIF_ALLOW_INSTALL} 07:42:09.144
          dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
          dvi:                Class installer == ntprint.dll,ClassInstall32
          dvi:                Class installer: Enter 07:42:09.144
          dvi:                Class installer: Exit
          dvi:                Default installer: Enter 07:42:09.144
          dvi:                Default installer: Exit
          dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:42:09.144
          dvi:           {DIF_INSTALLDEVICEFILES} 07:42:09.144
          dvi:                Class installer: Enter 07:42:09.144
     !!!  dvi:                Class installer: failed(0x00000490)!
     !!!  dvi:                Error 1168: Element not found.
          dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:42:09.175
     !    ndv:           Queueing up error report since device installation failed...
          ndv:      {Install Device - exit(0x00000490)} 07:42:09.222
          ndv: {Core Device Install - exit(0x00000490)} 07:42:09.222


    Alan Morris formerly with Windows Printing Team

    Tuesday, December 4, 2018 6:19 AM
    Answerer

All replies

  • Hi,

    Thanks for your post in our forum.

    Please try the method in the following link.

    https://social.technet.microsoft.com/Forums/windows/en-US/7e937537-1837-4caf-95d7-700c1d1d6c00/connect-to-printer-no-driver-found-win-7-client-not-checking-windows-update-for-driver?forum=w7itpronetworking

    The issue in the link is also related to the error when adding network printers.

    Try the methods from Novak Wu to see if it helps.

    Hope above information can help you.

    Thanks for your understanding and support.

    Best Regards,

    Otto 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 21, 2018 6:34 AM
  • I tried the post you recommended and still getting error:

    The strange thing is this is happening on only 2 of my servers. The other servers can add and print to printers with no issues.

    Wednesday, November 21, 2018 1:21 PM
  • Hi,

    Thanks for your reply.

    It is really strange for your situation, what the versions of this two servers, and how about other servers that worked fine? 

    And, Can you ping the Network printers on this two servers?

    And, check if file and printer sharing has enabled on this two machines.

    It could be that the two servers cannot find the printers. Can this two servers access the shared files from others?

    Hope above information can help you.

    Thanks for your understanding and support.

    Best Regards,

    Otto Wang 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 22, 2018 8:24 AM
  • Hi Otto,

    FYI, my printer server is called PRINTSERV and my terminal servers are TS4 and TS5

    Yes, I can ping the network printers, and if I open my Network folder in File Explorer, I can see PRINTSERV and the printers, I can right-click on printers and try Connect but then I get error.

    Yes, printers are setup to Share.

    All my servers are running Windows Server 2016. 

    I believe the problem could be with localspl.dll and winprint.dll files on TS4 and TS5. Both these files were modified on TS4 and TS5 on 11/20 and 11/21. However, on PRINTSERV these files were last modified on 9/11, unfortunately, I cannot replace the files on TS4 and TS5 as they are in a SYSTEM folder and it will not let me replace the files. 

    dll files on PRINTSERV

    C:\Windows\WinSxS\amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_10.0.14393.0_none_5d8fc976a960bd42

    localspl.dll - 9/11/2018

    winprint.dll - 9/11/2018

    dll files on TS4

    C:\Windows\WinSxS\amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_10.0.14393.0_none_5d8fc976a960bd42

    localspl.dll - 11/20/2018

    winprint.dll - 11/20/2018

    dll files on TS5

    C:\Windows\WinSxS\amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_10.0.14393.0_none_5d8fc976a960bd42

    localspl.dll - 11/21/2018

    winprint.dll - 11/21/2018


    Friday, November 23, 2018 1:37 PM
  • I assume you are adding a connection to the shares on PRINTSERV.

    Something with core files is in play but not sure what.  Previously there have been similar issues when the driverstore for core driver components was mangled a bit.  By default any Type 4 and Class driver is NEVER copied to the client machine from the print server.  What Windows version is TS4 and TS5?

    https://social.technet.microsoft.com/Forums/en-US/a31e6900-5d24-4b70-9a81-13867585187d/cannot-install-ricoh-c4000-pcl6-driver-under-2008-x64-r2?forum=winserverprint

    This is the precise error you are getting

    C:\>winerror 0x490
      1168 ERROR_NOT_FOUND

    Take a look at the setupapi log on the client machine.  In your case TS4 and TS5

    c:\windows\inf\setupapi.dev.log

    you will see the driver install into the driverstore at the end of the log.  If the failure is in the driverstore, the spooler can not install it.


    Alan Morris formerly with Windows Printing Team

    Saturday, November 24, 2018 1:23 AM
    Answerer
  • Hi Alan,

    Thanks for the info. All my servers are running Server 2016

    Monday, November 26, 2018 9:39 PM
  • What is in setupapi.dev.log when the driver installation fails?

    Alan Morris formerly with Windows Printing Team

    Tuesday, November 27, 2018 1:31 AM
    Answerer
  • The only printer I have problems with is the Dell b1620dn


    >>>  [Device Install (Hardware initiated) - SWD\PRINTENUM\{C6D87803-16D7-48A7-BBD7-8A0E1741DC75}]
    >>>  Section start 2018/11/27 07:48:24.877
         dvi: {Build Driver List} 07:48:24.877
         dvi:      Searching for hardware ID(s):
         dvi:           {73702d08-4cc3-43c0-80d2-54cf2beccffb}
         dvi:           {a9838643-5862-4f72-acaf-f4cece098759}
         dvi:           printenum\printerconnection
         dvi:           dellb1260dn_mono_lasdab0
         dvi:      Searching for compatible ID(s):
         dvi:           genprinterconnection
         dvi:           swd\genericraw
         dvi:           swd\generic
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A9838643-5862-4F72-ACAF-F4CECE098759}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prnms004.inf_amd64_2eb57a5b259776d5\prnms004.inf
         dvi:           DevDesc      - Microsoft enhanced Point and Print driver
         dvi:           Section      - MS_V4_UNISHARE
         dvi:           Rank         - 0x00ff0001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
    !    inf:      Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf'(00000003)
    !    inf:      Error 3: The system cannot find the path specified.
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {73702D08-4CC3-43C0-80D2-54CF2BECCFFB}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf
         dvi:           DevDesc      - Dell B1260dn Mono Laser Printer XPS
         dvi:           Section      - COLOR_PCL_INSTALL_DATA
         dvi:           Rank         - 0x00ff0000
         dvi:           Signer Score - WHQL
         dvi:           DrvDate      - 03/25/2014
         dvi:           Version      - 3.3.13.3
         dvi:      Created Driver Node:
         dvi:           HardwareID   - SWD\GenericRaw
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\c_swdevice.inf_amd64_fe491977357f8d3e\c_swdevice.inf
         dvi:           DevDesc      - Generic software device
         dvi:           Section      - SoftwareDevice
         dvi:           Rank         - 0x00ff3001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - PRINTENUM\PrinterConnection
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\printqueue.inf_amd64_293dcb0d10d72f40\printqueue.inf
         dvi:           DevDesc      - Network Printer Connection
         dvi:           Section      - NO_DRV
         dvi:           Rank         - 0x00ff0002
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi: {Build Driver List - exit(0x00000000)} 07:48:24.955
         dvi: {DIF_SELECTBESTCOMPATDRV} 07:48:24.955
         dvi:      Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:      Class installer == ntprint.dll,ClassInstall32
         dvi:      Class installer: Enter 07:48:24.955
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:48:24.971
         dvi:           {Select Best Driver}
         dvi:                Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
         dvi:                {DIF_DESTROYPRIVATEDATA} 07:48:24.971
         dvi:                     Class installer: Enter 07:48:24.971
         dvi:                     Class installer: Exit
         dvi:                     Default installer: Enter 07:48:24.971
         dvi:                     Default installer: Exit
         dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:48:24.971
         dvi:                Selected:
         dvi:                     Description - [Dell B1260dn Mono Laser Printer XPS]
         dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf]
         dvi:                     Section     - [COLOR_PCL_INSTALL_DATA]
         dvi:                Basic Driver Skipped:
         dvi:                     Description - 'Microsoft enhanced Point and Print driver'
         dvi:                     InfFile     - C:\Windows\INF\prnms004.inf
         dvi:                     Section     - [MS_V4_UNISHARE]
         dvi:           {Select Best Driver - exit(0x00000000)}
         dvi:      Default installer: Exit
         dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 07:48:24.987
         ndv: {Core Device Install} 07:48:24.987
         ndv:      {Install Device - SWD\PRINTENUM\{C6D87803-16D7-48A7-BBD7-8A0E1741DC75}} 07:48:24.987
         ndv:           Parent device: SWD\PRINTENUM\PrintQueues
         ndv:           {Configure Device - SWD\PRINTENUM\{C6D87803-16D7-48A7-BBD7-8A0E1741DC75}} 07:48:24.987
         ndv:                Parent device: SWD\PRINTENUM\PrintQueues
    !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
         ndv:           {Configure Device - exit(0x00000032)} 07:48:24.987
         dvi:           {DIF_ALLOW_INSTALL} 07:48:24.987
         dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:                Class installer == ntprint.dll,ClassInstall32
         dvi:                Class installer: Enter 07:48:25.002
         dvi:                Class installer: Exit
         dvi:                Default installer: Enter 07:48:25.002
         dvi:                Default installer: Exit
         dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:48:25.002
         dvi:           {DIF_INSTALLDEVICEFILES} 07:48:25.002
         dvi:                Class installer: Enter 07:48:25.002
    !!!  dvi:                Class installer: failed(0x00000490)!
    !!!  dvi:                Error 1168: Element not found.
         dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:48:25.018
    !    ndv:           Queueing up error report since device installation failed...
         ndv:      {Install Device - exit(0x00000490)} 07:48:25.065
         ndv: {Core Device Install - exit(0x00000490)} 07:48:25.065
         dvi: {DIF_DESTROYPRIVATEDATA} 07:48:25.065
         dvi:      Class installer: Enter 07:48:25.065
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:48:25.080
         dvi:      Default installer: Exit
         dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:48:25.080
    <<<  Section end 2018/11/27 07:48:25.112
    <<<  [Exit status: FAILURE(0x00000490)]


    >>>  [Delete Device - SWD\PRINTENUM\{C6D87803-16D7-48A7-BBD7-8A0E1741DC75}]
    >>>  Section start 2018/11/27 07:48:27.377
          cmd: C:\Windows\System32\spoolsv.exe
    !    dvi: Access denied from Query and Remove
    <<<  Section end 2018/11/27 07:48:27.409
    <<<  [Exit status: SUCCESS]


    >>>  [Device Install (Hardware initiated) - SWD\PRINTENUM\{59DE78D4-BC3F-471E-BA0E-5CD8D078136E}]
    >>>  Section start 2018/11/27 07:48:27.612
         dvi: {Build Driver List} 07:48:27.627
         dvi:      Searching for hardware ID(s):
         dvi:           {73702d08-4cc3-43c0-80d2-54cf2beccffb}
         dvi:           {a9838643-5862-4f72-acaf-f4cece098759}
         dvi:           printenum\printerconnection
         dvi:           dellb1260dn_mono_lasdab0
         dvi:      Searching for compatible ID(s):
         dvi:           genprinterconnection
         dvi:           swd\genericraw
         dvi:           swd\generic
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A9838643-5862-4F72-ACAF-F4CECE098759}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prnms004.inf_amd64_2eb57a5b259776d5\prnms004.inf
         dvi:           DevDesc      - Microsoft enhanced Point and Print driver
         dvi:           Section      - MS_V4_UNISHARE
         dvi:           Rank         - 0x00ff0001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
    !    inf:      Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf'(00000003)
    !    inf:      Error 3: The system cannot find the path specified.
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {73702D08-4CC3-43C0-80D2-54CF2BECCFFB}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf
         dvi:           DevDesc      - Dell B1260dn Mono Laser Printer XPS
         dvi:           Section      - COLOR_PCL_INSTALL_DATA
         dvi:           Rank         - 0x00ff0000
         dvi:           Signer Score - WHQL
         dvi:           DrvDate      - 03/25/2014
         dvi:           Version      - 3.3.13.3
         dvi:      Created Driver Node:
         dvi:           HardwareID   - SWD\GenericRaw
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\c_swdevice.inf_amd64_fe491977357f8d3e\c_swdevice.inf
         dvi:           DevDesc      - Generic software device
         dvi:           Section      - SoftwareDevice
         dvi:           Rank         - 0x00ff3001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - PRINTENUM\PrinterConnection
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\printqueue.inf_amd64_293dcb0d10d72f40\printqueue.inf
         dvi:           DevDesc      - Network Printer Connection
         dvi:           Section      - NO_DRV
         dvi:           Rank         - 0x00ff0002
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi: {Build Driver List - exit(0x00000000)} 07:48:27.674
         dvi: {DIF_SELECTBESTCOMPATDRV} 07:48:27.674
         dvi:      Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:      Class installer == ntprint.dll,ClassInstall32
         dvi:      Class installer: Enter 07:48:27.690
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:48:27.690
         dvi:           {Select Best Driver}
         dvi:                Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
         dvi:                {DIF_DESTROYPRIVATEDATA} 07:48:27.690
         dvi:                     Class installer: Enter 07:48:27.690
         dvi:                     Class installer: Exit
         dvi:                     Default installer: Enter 07:48:27.690
         dvi:                     Default installer: Exit
         dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:48:27.690
         dvi:                Selected:
         dvi:                     Description - [Dell B1260dn Mono Laser Printer XPS]
         dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf]
         dvi:                     Section     - [COLOR_PCL_INSTALL_DATA]
         dvi:                Basic Driver Skipped:
         dvi:                     Description - 'Microsoft enhanced Point and Print driver'
         dvi:                     InfFile     - C:\Windows\INF\prnms004.inf
         dvi:                     Section     - [MS_V4_UNISHARE]
         dvi:           {Select Best Driver - exit(0x00000000)}
         dvi:      Default installer: Exit
         dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 07:48:27.705
         ndv: {Core Device Install} 07:48:27.705
         ndv:      {Install Device - SWD\PRINTENUM\{59DE78D4-BC3F-471E-BA0E-5CD8D078136E}} 07:48:27.705
         ndv:           Parent device: SWD\PRINTENUM\PrintQueues
         ndv:           {Configure Device - SWD\PRINTENUM\{59DE78D4-BC3F-471E-BA0E-5CD8D078136E}} 07:48:27.705
         ndv:                Parent device: SWD\PRINTENUM\PrintQueues
    !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
         ndv:           {Configure Device - exit(0x00000032)} 07:48:27.721
         dvi:           {DIF_ALLOW_INSTALL} 07:48:27.721
         dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:                Class installer == ntprint.dll,ClassInstall32
         dvi:                Class installer: Enter 07:48:27.721
         dvi:                Class installer: Exit
         dvi:                Default installer: Enter 07:48:27.721
         dvi:                Default installer: Exit
         dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:48:27.721
         dvi:           {DIF_INSTALLDEVICEFILES} 07:48:27.721
         dvi:                Class installer: Enter 07:48:27.721
    !!!  dvi:                Class installer: failed(0x00000490)!
    !!!  dvi:                Error 1168: Element not found.
         dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:48:27.752
    !    ndv:           Queueing up error report since device installation failed...
         ndv:      {Install Device - exit(0x00000490)} 07:48:27.784
         ndv: {Core Device Install - exit(0x00000490)} 07:48:27.799
         dvi: {DIF_DESTROYPRIVATEDATA} 07:48:27.799
         dvi:      Class installer: Enter 07:48:27.799
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:48:27.799
         dvi:      Default installer: Exit
         dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:48:27.799
    <<<  Section end 2018/11/27 07:48:27.830
    <<<  [Exit status: FAILURE(0x00000490)]


    >>>  [Delete Device - SWD\PRINTENUM\{59DE78D4-BC3F-471E-BA0E-5CD8D078136E}]
    >>>  Section start 2018/11/27 07:48:30.112
          cmd: C:\Windows\System32\spoolsv.exe
    !    dvi: Access denied from Query and Remove
    <<<  Section end 2018/11/27 07:48:30.143
    <<<  [Exit status: SUCCESS]


    >>>  [Device Install (Hardware initiated) - SWD\PRINTENUM\{ECA00B3F-BFAF-4D98-B27D-92DFAAC036D9}]
    >>>  Section start 2018/11/27 07:48:30.206
         dvi: {Build Driver List} 07:48:30.206
         dvi:      Searching for hardware ID(s):
         dvi:           {73702d08-4cc3-43c0-80d2-54cf2beccffb}
         dvi:           {a9838643-5862-4f72-acaf-f4cece098759}
         dvi:           printenum\printerconnection
         dvi:           dellb1260dn_mono_lasdab0
         dvi:      Searching for compatible ID(s):
         dvi:           genprinterconnection
         dvi:           swd\genericraw
         dvi:           swd\generic
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A9838643-5862-4F72-ACAF-F4CECE098759}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prnms004.inf_amd64_2eb57a5b259776d5\prnms004.inf
         dvi:           DevDesc      - Microsoft enhanced Point and Print driver
         dvi:           Section      - MS_V4_UNISHARE
         dvi:           Rank         - 0x00ff0001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
    !    inf:      Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf'(00000003)
    !    inf:      Error 3: The system cannot find the path specified.
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {73702D08-4CC3-43C0-80D2-54CF2BECCFFB}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf
         dvi:           DevDesc      - Dell B1260dn Mono Laser Printer XPS
         dvi:           Section      - COLOR_PCL_INSTALL_DATA
         dvi:           Rank         - 0x00ff0000
         dvi:           Signer Score - WHQL
         dvi:           DrvDate      - 03/25/2014
         dvi:           Version      - 3.3.13.3
         dvi:      Created Driver Node:
         dvi:           HardwareID   - SWD\GenericRaw
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\c_swdevice.inf_amd64_fe491977357f8d3e\c_swdevice.inf
         dvi:           DevDesc      - Generic software device
         dvi:           Section      - SoftwareDevice
         dvi:           Rank         - 0x00ff3001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - PRINTENUM\PrinterConnection
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\printqueue.inf_amd64_293dcb0d10d72f40\printqueue.inf
         dvi:           DevDesc      - Network Printer Connection
         dvi:           Section      - NO_DRV
         dvi:           Rank         - 0x00ff0002
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi: {Build Driver List - exit(0x00000000)} 07:48:30.268
         dvi: {DIF_SELECTBESTCOMPATDRV} 07:48:30.268
         dvi:      Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:      Class installer == ntprint.dll,ClassInstall32
         dvi:      Class installer: Enter 07:48:30.268
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:48:30.268
         dvi:           {Select Best Driver}
         dvi:                Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
         dvi:                {DIF_DESTROYPRIVATEDATA} 07:48:30.284
         dvi:                     Class installer: Enter 07:48:30.284
         dvi:                     Class installer: Exit
         dvi:                     Default installer: Enter 07:48:30.284
         dvi:                     Default installer: Exit
         dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:48:30.284
         dvi:                Selected:
         dvi:                     Description - [Dell B1260dn Mono Laser Printer XPS]
         dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf]
         dvi:                     Section     - [COLOR_PCL_INSTALL_DATA]
         dvi:                Basic Driver Skipped:
         dvi:                     Description - 'Microsoft enhanced Point and Print driver'
         dvi:                     InfFile     - C:\Windows\INF\prnms004.inf
         dvi:                     Section     - [MS_V4_UNISHARE]
         dvi:           {Select Best Driver - exit(0x00000000)}
         dvi:      Default installer: Exit
         dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 07:48:30.299
         ndv: {Core Device Install} 07:48:30.299
         ndv:      {Install Device - SWD\PRINTENUM\{ECA00B3F-BFAF-4D98-B27D-92DFAAC036D9}} 07:48:30.299
         ndv:           Parent device: SWD\PRINTENUM\PrintQueues
         ndv:           {Configure Device - SWD\PRINTENUM\{ECA00B3F-BFAF-4D98-B27D-92DFAAC036D9}} 07:48:30.299
         ndv:                Parent device: SWD\PRINTENUM\PrintQueues
    !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
         ndv:           {Configure Device - exit(0x00000032)} 07:48:30.299
         dvi:           {DIF_ALLOW_INSTALL} 07:48:30.299
         dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:                Class installer == ntprint.dll,ClassInstall32
         dvi:                Class installer: Enter 07:48:30.299
         dvi:                Class installer: Exit
         dvi:                Default installer: Enter 07:48:30.315
         dvi:                Default installer: Exit
         dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:48:30.315
         dvi:           {DIF_INSTALLDEVICEFILES} 07:48:30.315
         dvi:                Class installer: Enter 07:48:30.315
    !!!  dvi:                Class installer: failed(0x00000490)!
    !!!  dvi:                Error 1168: Element not found.
         dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:48:30.331
    !    ndv:           Queueing up error report since device installation failed...
         ndv:      {Install Device - exit(0x00000490)} 07:48:30.377
         ndv: {Core Device Install - exit(0x00000490)} 07:48:30.377
         dvi: {DIF_DESTROYPRIVATEDATA} 07:48:30.377
         dvi:      Class installer: Enter 07:48:30.377
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:48:30.377
         dvi:      Default installer: Exit
         dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:48:30.377
    <<<  Section end 2018/11/27 07:48:30.424
    <<<  [Exit status: FAILURE(0x00000490)]

    Tuesday, November 27, 2018 2:05 PM
  • The only issues I am having now are with the Dell b1620 and also Microsoft Print to PDF is no longer working.
    Wednesday, November 28, 2018 2:49 PM
  • Hi,

    Thanks for your reply.

    Maybe this is the reason:  “Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf' (00000003)<o:p></o:p>

    Please copy this file from the worked server with same version OS to the issue server, then run command: SFC /scannow, then reboot the server to see if we are able to add printers.

    Hope above information can help you.

    Thanks for your understanding and support.

    Best Regards,

    Otto 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 30, 2018 9:15 AM
  • Hi Otto,

    Thanks for your help, however, I replaced that file from the working server to the non-working server and restarted and still getting errors

    Friday, November 30, 2018 1:46 PM
  • Here is the new data from the setupapi.dev log:

    >>>  [Device Install (Hardware initiated) - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}]
    >>>  Section start 2018/11/30 07:42:08.925
         dvi: {Build Driver List} 07:42:08.940
         dvi:      Searching for hardware ID(s):
         dvi:           {a4c6c003-b754-4339-84ae-a8f2b52f250a}
         dvi:           {a9838643-5862-4f72-acaf-f4cece098759}
         dvi:           printenum\printerconnection
         dvi:           dellb1260dn_mono_lasdab0
         dvi:      Searching for compatible ID(s):
         dvi:           genprinterconnection
         dvi:           swd\genericraw
         dvi:           swd\generic
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A9838643-5862-4F72-ACAF-F4CECE098759}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prnms004.inf_amd64_2eb57a5b259776d5\prnms004.inf
         dvi:           DevDesc      - Microsoft enhanced Point and Print driver
         dvi:           Section      - MS_V4_UNISHARE
         dvi:           Rank         - 0x00ff0001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A4C6C003-B754-4339-84AE-A8F2B52F250A}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf
         dvi:           DevDesc      - Dell Mono Laser PCL6 Class Driver
         dvi:           Section      - CLASS_DM6
         dvi:           Rank         - 0x00ff0000
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 04/21/2009
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - DellB1260dn_Mono_LasDAB0
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf
         dvi:           DevDesc      - Dell B1260dn Mono Laser Printer PCL6
         dvi:           Section      - CLASS_DM6
         dvi:           Rank         - 0x00ff0003
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 04/21/2009
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - SWD\GenericRaw
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\c_swdevice.inf_amd64_fe491977357f8d3e\c_swdevice.inf
         dvi:           DevDesc      - Generic software device
         dvi:           Section      - SoftwareDevice
         dvi:           Rank         - 0x00ff3001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - PRINTENUM\PrinterConnection
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\printqueue.inf_amd64_293dcb0d10d72f40\printqueue.inf
         dvi:           DevDesc      - Network Printer Connection
         dvi:           Section      - NO_DRV
         dvi:           Rank         - 0x00ff0002
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi: {Build Driver List - exit(0x00000000)} 07:42:09.019
         dvi: {DIF_SELECTBESTCOMPATDRV} 07:42:09.019
         dvi:      Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:      Class installer == ntprint.dll,ClassInstall32
         dvi:      Class installer: Enter 07:42:09.050
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:42:09.050
         dvi:           {Select Best Driver}
         dvi:                Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
         dvi:                {DIF_DESTROYPRIVATEDATA} 07:42:09.050
         dvi:                     Class installer: Enter 07:42:09.050
         dvi:                     Class installer: Exit
         dvi:                     Default installer: Enter 07:42:09.050
         dvi:                     Default installer: Exit
         dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:42:09.065
         dvi:                Selected:
         dvi:                     Description - [Dell Mono Laser PCL6 Class Driver]
         dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf]
         dvi:                     Section     - [CLASS_DM6]
         dvi:                Basic Driver Skipped:
         dvi:                     Description - 'Microsoft enhanced Point and Print driver'
         dvi:                     InfFile     - C:\Windows\INF\prnms004.inf
         dvi:                     Section     - [MS_V4_UNISHARE]
         dvi:           {Select Best Driver - exit(0x00000000)}
         dvi:      Default installer: Exit
         dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 07:42:09.065
         ndv: {Core Device Install} 07:42:09.065
         ndv:      {Install Device - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}} 07:42:09.065
         ndv:           Parent device: SWD\PRINTENUM\PrintQueues
         ndv:           {Configure Device - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}} 07:42:09.128
         ndv:                Parent device: SWD\PRINTENUM\PrintQueues
    !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
         ndv:           {Configure Device - exit(0x00000032)} 07:42:09.144
         dvi:           {DIF_ALLOW_INSTALL} 07:42:09.144
         dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:                Class installer == ntprint.dll,ClassInstall32
         dvi:                Class installer: Enter 07:42:09.144
         dvi:                Class installer: Exit
         dvi:                Default installer: Enter 07:42:09.144
         dvi:                Default installer: Exit
         dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:42:09.144
         dvi:           {DIF_INSTALLDEVICEFILES} 07:42:09.144
         dvi:                Class installer: Enter 07:42:09.144
    !!!  dvi:                Class installer: failed(0x00000490)!
    !!!  dvi:                Error 1168: Element not found.
         dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:42:09.175
    !    ndv:           Queueing up error report since device installation failed...
         ndv:      {Install Device - exit(0x00000490)} 07:42:09.222
         ndv: {Core Device Install - exit(0x00000490)} 07:42:09.222
         dvi: {DIF_DESTROYPRIVATEDATA} 07:42:09.222
         dvi:      Class installer: Enter 07:42:09.222
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:42:09.222
         dvi:      Default installer: Exit
         dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:42:09.222
    <<<  Section end 2018/11/30 07:42:09.269
    <<<  [Exit status: FAILURE(0x00000490)]


    >>>  [Device Install (Hardware initiated) - SWD\PRINTENUM\{FFAA07B1-9C01-46F8-AFDC-77FCDCE00DF5}]
    >>>  Section start 2018/11/30 07:44:57.117
         dvi: {Build Driver List} 07:44:57.133
         dvi:      Searching for hardware ID(s):
         dvi:           {a4c6c003-b754-4339-84ae-a8f2b52f250a}
         dvi:           {a9838643-5862-4f72-acaf-f4cece098759}
         dvi:           printenum\printerconnection
         dvi:           dellb1260dn_mono_lasdab0
         dvi:      Searching for compatible ID(s):
         dvi:           genprinterconnection
         dvi:           swd\genericraw
         dvi:           swd\generic
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A9838643-5862-4F72-ACAF-F4CECE098759}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prnms004.inf_amd64_2eb57a5b259776d5\prnms004.inf
         dvi:           DevDesc      - Microsoft enhanced Point and Print driver
         dvi:           Section      - MS_V4_UNISHARE
         dvi:           Rank         - 0x00ff0001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - {A4C6C003-B754-4339-84AE-A8F2B52F250A}
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf
         dvi:           DevDesc      - Dell Mono Laser PCL6 Class Driver
         dvi:           Section      - CLASS_DM6
         dvi:           Rank         - 0x00ff0000
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 04/21/2009
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - DellB1260dn_Mono_LasDAB0
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf
         dvi:           DevDesc      - Dell B1260dn Mono Laser Printer PCL6
         dvi:           Section      - CLASS_DM6
         dvi:           Rank         - 0x00ff0003
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 04/21/2009
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - SWD\GenericRaw
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\c_swdevice.inf_amd64_fe491977357f8d3e\c_swdevice.inf
         dvi:           DevDesc      - Generic software device
         dvi:           Section      - SoftwareDevice
         dvi:           Rank         - 0x00ff3001
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi:      Created Driver Node:
         dvi:           HardwareID   - PRINTENUM\PrinterConnection
         dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\printqueue.inf_amd64_293dcb0d10d72f40\printqueue.inf
         dvi:           DevDesc      - Network Printer Connection
         dvi:           Section      - NO_DRV
         dvi:           Rank         - 0x00ff0002
         dvi:           Signer Score - INBOX
         dvi:           DrvDate      - 06/21/2006
         dvi:           Version      - 10.0.14393.0
         dvi: {Build Driver List - exit(0x00000000)} 07:44:57.180
         dvi: {DIF_SELECTBESTCOMPATDRV} 07:44:57.180
         dvi:      Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:      Class installer == ntprint.dll,ClassInstall32
         dvi:      Class installer: Enter 07:44:57.196
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:44:57.196
         dvi:           {Select Best Driver}
         dvi:                Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
         dvi:                {DIF_DESTROYPRIVATEDATA} 07:44:57.196
         dvi:                     Class installer: Enter 07:44:57.196
         dvi:                     Class installer: Exit
         dvi:                     Default installer: Enter 07:44:57.196
         dvi:                     Default installer: Exit
         dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:44:57.196
         dvi:                Selected:
         dvi:                     Description - [Dell Mono Laser PCL6 Class Driver]
         dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\prndlcl1.inf_amd64_b674c9303de2e2f3\prndlcl1.inf]
         dvi:                     Section     - [CLASS_DM6]
         dvi:                Basic Driver Skipped:
         dvi:                     Description - 'Microsoft enhanced Point and Print driver'
         dvi:                     InfFile     - C:\Windows\INF\prnms004.inf
         dvi:                     Section     - [MS_V4_UNISHARE]
         dvi:           {Select Best Driver - exit(0x00000000)}
         dvi:      Default installer: Exit
         dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 07:44:57.211
         ndv: {Core Device Install} 07:44:57.211
         ndv:      {Install Device - SWD\PRINTENUM\{FFAA07B1-9C01-46F8-AFDC-77FCDCE00DF5}} 07:44:57.211
         ndv:           Parent device: SWD\PRINTENUM\PrintQueues
         ndv:           {Configure Device - SWD\PRINTENUM\{FFAA07B1-9C01-46F8-AFDC-77FCDCE00DF5}} 07:44:57.211
         ndv:                Parent device: SWD\PRINTENUM\PrintQueues
    !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
         ndv:           {Configure Device - exit(0x00000032)} 07:44:57.227
         dvi:           {DIF_ALLOW_INSTALL} 07:44:57.227
         dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
         dvi:                Class installer == ntprint.dll,ClassInstall32
         dvi:                Class installer: Enter 07:44:57.227
         dvi:                Class installer: Exit
         dvi:                Default installer: Enter 07:44:57.227
         dvi:                Default installer: Exit
         dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:44:57.227
         dvi:           {DIF_INSTALLDEVICEFILES} 07:44:57.227
         dvi:                Class installer: Enter 07:44:57.227
    !!!  dvi:                Class installer: failed(0x00000490)!
    !!!  dvi:                Error 1168: Element not found.
         dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:44:57.242
    !    ndv:           Queueing up error report since device installation failed...
         ndv:      {Install Device - exit(0x00000490)} 07:44:57.305
         ndv: {Core Device Install - exit(0x00000490)} 07:44:57.305
         dvi: {DIF_DESTROYPRIVATEDATA} 07:44:57.305
         dvi:      Class installer: Enter 07:44:57.305
         dvi:      Class installer: Exit
         dvi:      Default installer: Enter 07:44:57.305
         dvi:      Default installer: Exit
         dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 07:44:57.305
    <<<  Section end 2018/11/30 07:44:57.352
    <<<  [Exit status: FAILURE(0x00000490)]

    Friday, November 30, 2018 1:50 PM
  • I'd move away from Type 4 print drivers and confirm a better experience with a Type 3 print driver.  In the configuration, the connection in this case is getting created using 'Microsoft enhanced Point and Print driver'.

    This is a driver that is already installed on the machine to use when making a connection to a shared printer using a Type 4 driver when the Type 4 is not installed on the client computer.  Your client computers are your Remote Desktop Servers.  The call fails for some reason when loading c:\windows\system32\ntprint.dll.

    Is 'Microsoft enhanced Point and Print driver' installed?  It should be.  Can you just install the Dell Type 4 driver that you installed on your print server so Windows does not have to build the connection using the 'Microsoft enhanced Point and Print driver' 

    ndv: {Core Device Install} 07:42:09.065
          ndv:      {Install Device - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}} 07:42:09.065
          ndv:           Parent device: SWD\PRINTENUM\PrintQueues
          ndv:           {Configure Device - SWD\PRINTENUM\{1722A483-DF5E-408B-A809-76091D84715C}} 07:42:09.128
          ndv:                Parent device: SWD\PRINTENUM\PrintQueues
     !    ndv:                Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
          ndv:           {Configure Device - exit(0x00000032)} 07:42:09.144
          dvi:           {DIF_ALLOW_INSTALL} 07:42:09.144
          dvi:                Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
          dvi:                Class installer == ntprint.dll,ClassInstall32
          dvi:                Class installer: Enter 07:42:09.144
          dvi:                Class installer: Exit
          dvi:                Default installer: Enter 07:42:09.144
          dvi:                Default installer: Exit
          dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 07:42:09.144
          dvi:           {DIF_INSTALLDEVICEFILES} 07:42:09.144
          dvi:                Class installer: Enter 07:42:09.144
     !!!  dvi:                Class installer: failed(0x00000490)!
     !!!  dvi:                Error 1168: Element not found.
          dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000490)} 07:42:09.175
     !    ndv:           Queueing up error report since device installation failed...
          ndv:      {Install Device - exit(0x00000490)} 07:42:09.222
          ndv: {Core Device Install - exit(0x00000490)} 07:42:09.222


    Alan Morris formerly with Windows Printing Team

    Tuesday, December 4, 2018 6:19 AM
    Answerer
  • Hi, 

    any solution for this? I have same problem. unable to install drivers from print server. 

    Tuesday, October 1, 2019 9:46 PM