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Administrator access Windows 8 RRS feed

  • Question

  • I am trying to uninstall BrowserDefender malware from my laptop in a lengthy process to remove Delta Search, which hijacked my Chrome browser. (any tips on removing Delta Search appreciated also)  I have never had any problem uninstalling before. I keep getting the message that I do not have access, and need to contact my system administrator. I believe I Am the system administrator - it is my laptop, new since March 2013. Please help!  Thanks. 
    Thursday, August 22, 2013 3:07 PM

Answers

All replies

  • Hi,

     

    As my understanding that BrowserDefender was used to remove Delta Search, but message “Don’t have access and need to contact my system administrator” appeared.

     

    Frankly speaking, we don’t suggest using 3<sup>rd</sup> part utility to remove some programs.

     

    Regarding current situation, I suggest we follow these steps to manually remove it without BrowserDefender:

     

    Log on clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135  

     

    Try steps below to remove Delta Search:

    Remove Browser Defender virus. How to uninstall

    http://www.rescuemybrowser.com/browser-defender-virus-removal

     

    Remove Delta Search

    http://www.deltasearchremoval.com/

     

    Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.

     

    Hope these could be helpful and keep post. 


    Kate Li

    TechNet Community Support

    Friday, August 23, 2013 2:38 PM
    Owner
  • Thank you - I will follow your advice now and let you know how it goes.  Just to be clear, I did not knowingly download BrowserDefender...it came in with the Delta Search that I did not knowingly download either.  I was trying to download something that would open an .rar file and went to a website recommended by a tech at another tech website (won't make that mistake again) and winzip downloaded, I checked a box saying that I did NOT want any other software, but my computer was hijacked and just started downloading all this junk I did not ask for and I did not know how to stop it.  Thanks again - will try your suggestion and let you know. 
    Friday, August 23, 2013 3:35 PM
  • Thank you so much - I got rid of Delta search on chrome and ie, however, still unable to remove BrowserDefender thru control panel uninstall and I am uncomfortable with the manual removal instructions. Dealing with a different issue now trying to clean up the malware with the anti-virus tool that I was purchased with my computer...was wondering how the malware got through in the first place since I have a well known, effective security anti-virus protection software installed in the computer...the computer couldn't find it, said it was unavailable and wouldn't let me enable it. Finally, it was found, but there had been an error in the software. Don't know how long this has been an issue...now I am in the process of uninstalling, reinstalling, and running their virus erase program which I hope will rid me of BrowserDefender.

    Thank you again for your help - so glad Delta Search is GONE!

    Saturday, August 24, 2013 5:40 PM
  • Hi, 

    You can try this tool to remove BrowserDefender:

    Microsoft MSI cleanup utility

    http://gallery.technet.microsoft.com/MSI-cleanup-utility-3889c8db

    If there is any update, please let me know.


    Kate Li

    TechNet Community Support

    Monday, August 26, 2013 2:23 PM
    Owner