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AVIcode SE-Viewer Error RRS feed

  • Question

  • After a fresh install of the Avicode MP 5.7 for SCOM 2007 R2, I try an open the SE Viewer.  I get the following error:

    Configuration Error

    Parser Error Message:  An error occurred loading a configuration file.  Failed to start monitoring changes to [filepath] because access is denied.

    Source Error: [No relevant source lines]

    Source file:  [pathname]\web.config

    When I browse that physical directory, there is not a web.config, the file does not exist.

    I am going to retry installing the MP, but in the meantime, does anyone have some ideas as to why that file doesn't exist?  We are working in an extremely security sensitive env so I bet that there was a permissions issue during install.

    thanks for your help,

    Ron


    -- Ron Williams http://www.r0nwilliams.com

    Wednesday, February 20, 2013 9:10 PM

Answers

All replies

  • another detail that might be helpful is that the server already has a web site preinstalled on port 80 that maps to a location on the E drive.  I see in IIS that the web services for SE-Viewer are installing under this web site, but that they map to virtual directories on the C drive.  not sure if that is important.

    when I open SE viewer, the error message is telling me that the web.config file does not exist, and it is looking within the home site of the preinstalled web site on the E drive....


    -- Ron Williams http://www.r0nwilliams.com

    Wednesday, February 20, 2013 10:58 PM
  • Hi Ron,

    Yes, this may be related to permissions restrictions during SEViewer installation..

    Did you install SEViewer using AVIcode MP 5.7 package or using standalone SEViewer msi? Anyway make sure that you run msi under local administrative account and this account has write permissions on Program Files (x86) folder (SEViewer bits are placed there).

    “another detail that might be helpful is that the server already has a web site preinstalled on port 80 that maps to a location on the E drive. I see in IIS that the web services for SE-Viewer are installing under this web site, but that they map to virtual directories on the C drive. not sure if that is important.”

    I don’t think it’s relevant.

    Please, check that SEViewer virtual directory is mapped to correct installation folder and there is "web.config" file existing in that folder. SEViewer virtual directory should be mapped to C:\Program Files (x86)\AVIcode\Intercept\SEViewer\Web (unfortunately I cannot provide screenshot now, screenshot importing service doesn’t work here now..)

    Sincerely yours,

    Igor Savchenko


    Igor Savchenko, VIAcode Consulting LLC (http://www.viacode.com/)

    Thursday, February 21, 2013 10:35 AM
  • Hi Igor:  Thank you for your reply.

    I installed SEV using the MP installer.  I ran it under a local admin account which has FULL CONTROL on the the directories. 

    After the install, when I open SEViewer, the error says it is looking for a web.config file located in E:\Data\Web\pub1, which is the mostly empty home directory of the preinstalled port 80 web site.  SEViewer virtual directory is mapped to C:\Program Files (x86)\AVIcode\Intercept\SEViewer\Web, there is a web.config located in that directory, but when I am open SE viewer, it is looking in E:\Data\Web\Pub1


    -- Ron Williams http://www.r0nwilliams.com

    Thursday, February 21, 2013 2:45 PM
  • I finally got it to work by uninstalling, deleting the preinstalled website, then recreating the Default Web Site, assigning the web site the identity of 1.  I used this blog

    http://www.dotnetscraps.com/dotnetscraps/post/Did-you-know-How-to-recreate-e2809cDefault-Web-Sitee2809d-in-IIS-7-75.aspx

    Then I reinstalled using the standalone, and the site got a little further a long, but requested that I install IE7 on the server.  Waiting for approval to do that to continue testing :-)

    Thanks


    -- Ron Williams http://www.r0nwilliams.com

    • Marked as answer by Ron Williams Friday, March 1, 2013 4:20 PM
    Thursday, February 21, 2013 3:32 PM
  • Ron,

    Great. IE browsers below IE 7 are not supported, so you're to deploy at least IE 7.

    The snippet below is gathered from User Manual ("AVIcode Intercept Studio - Requirements"):

    http://technet.microsoft.com/en-us/library/gg182752.aspx

    Supported Client Browsers:

    • Microsoft IE7 and later

    Igor Savchenko, VIAcode Consulting LLC (http://www.viacode.com/)

    Thursday, February 21, 2013 3:42 PM