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no boot-up under battery power. RRS feed

  • Question

  • I cannot start windows under battery power. Windows boots-up properly when the power is on.dp
    Thursday, October 24, 2019 8:29 PM

All replies

  • Hi,

    Thank you for coming TechNet forum. 

    Check if the issue occur in Safe Mode environment. 

    Check if the issue occur after update graphic driver from device manager.

    As the issue only occur with battery, so we think it would more related with your hardware. Try to contact with device manufacturer support for hardware issue. 

    Thank you for your understanding.

    Bests,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 25, 2019 9:26 AM
    Moderator
  • A faulty battery,or both faulty,one can still run the pc so long as the battery charger is plugged in 100% of the time..However,to use pc in this setting,plug in charger,wait 20 minutes,then start pc..To get the battery condition(s),start pc in the BIOS,one can get the data for battery...Most pcs use the F2 key to start in BIOS...
    Friday, October 25, 2019 7:14 PM
  • Hi,

    Any update?

    Bests,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 29, 2019 7:34 AM
    Moderator