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  • Hi duya7.

    Open the Windows Device Manager, right-click the node related to the faulting device and click Update Driver; alternatively, you could uninstall the device, unpair it and then pair it again to make Windows reinstalling the driver and reconfiguring the device.

    Bye.


    Luigi Bruno
    MCP, MOS, MTA, MCTS, MCSA, MCSE

    Saturday, June 1, 2019 10:49 AM
  • Hi,

    Thank you for posting in Microsoft TechNet Forum.

    Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the code 10 message above is displayed.

    1. Try to update your driver.

    2. If updating the drivers does not resolve the matter, try uninstalling then reinstalling your device drivers.

    3. A missing or corrupted btmshellex.dll file, try to reregister a DLL File.

    4. Try to do a System Restore.

    For more information, please refer to the following link:

    https://errorcodespro.com/this-device-cannot-start-code-10/

    Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    Monday, June 3, 2019 6:12 AM
  • Hi,
    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, June 5, 2019 1:17 AM
  • Hi,

    Is there anything else I can do to help you on this issue?

    Please feel free to contact me if you have any questions.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    Sunday, June 9, 2019 11:51 AM