Why does Flash drive plugged into router depict in Win7 as a network shared folder named with the flash drive's serial number, but on Macs it depicts with its volume name? RRS feed

  • Question

  • When I plug a flash drive into the USB port of my Arris cable modem/wireless router, why does it appear on my Windows 7 computer as a network shared folder ridiculously named with its 63-digit serial number:


    ...whereas when accessed by Macintosh PCs on the same network,  the same network shared folder correctly appears with my user-specified volume name:

    Network\ARRIS-LGW\USBStorage\My 256GB Flash

    Arris Techs seem to lack the in-depth knowledge to answer this question....they simply claim it's a Windows problem.

    Logic tells me that Windows is demonstrably capable of depicting this kind of NAS by either serial number or volume name - so why would Windows 'decide' to serve up a serial number name to Windows PCs but serve up a volume name to Macs?

    Or, is it Arris' own firmware programming that's at 'fault' -  if so, what terminology do I need to use, to properly ask Arris or other manufacturers which of their products depict router-mounted USB devices by their volume names?

    Wednesday, July 10, 2019 7:52 PM

All replies

  • Hi Joe,

    Firstly, check whether there is the latest driver for Windows on your flash drive’s official website, if there is, install it and test again.

    In your last paragraph, I agree with your idea, you’d better ask for help from Arris or other manufacturers about their products’ name recognition.


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    Thursday, July 11, 2019 6:18 AM