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PRINTING FAQ - 5600 RRS feed

  • General discussion

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    Q: Why doesn't my <insert hardware device> function properly? It worked without issues in XP.
    A: Most of the causes of hardware (sound cards, keyboards, etc.) not properly working is because of drivers. Either the driver is incompatible or missing from the system. In these cases, checking the manufacturer's website for the latest drivers can solve your issue. The Windows Update site also regularly pushes out updated drivers for various devices.

    Q: Why won't my XP printer driver package install in Vista?
    A: Most of the XP installer packages are not supported in Vista. Most vendors are working on new installer packages or in some cases, inbox support for some printers.

     

    Q: When upgrading from Beta 2 to 5600, the network printers do not migrate.

    A: This is probably caused by the print spooler trying to update the cache information for the printer connection; the queue will be recreated once the cache is updated. For this build, this is taking much longer than expected, and is being investigated so in future builds so the printers will show up in a more reasonable time. 

    Monday, September 11, 2006 10:06 PM

All replies

  • Q: How do I start or restart the Print Spooler?

    A: You can start the Print Spooler using the following procedure:

     

    Warning Restarting the Print Spooler causes all print jobs to be restarted. After restarting the Print Spooler you might need to reset or power cycle some printers. On an active print server, if possible perform this procedure outside of normal business hours or during scheduled maintenance time. Before performing this procedure, take all printers offline and allow all print jobs to complete, or pause all printers and allow all Active print jobs to complete.

    1. In the Administrative Tools folder (click Start, then Control Panel, then System and Maintenance and then Administrative Tools), open the Services snap-in.
    2. Locate the Print Spooler service in the list of services and confirm that the status is Started. If it is not, select the service and on the Action menu, click Start.

    You can also do this from an elevated command prompt window (right-click Command Prompt in the Start menu and click Run as Administrator) by typing the following command: net stop spooler && net start spooler

    (This is actually two commands, "Net stop spooler" and "Net start spooler", entered at the same time so that Windows processes both commands, one after the other).

     

    In some instances, you might receive error Error 1068 "The dependency service or group faild to start" when attempting to start the Print Spooler. This can happen if Print Spooler relies on other services which are not running. To resolve this issue, use the following procedure:

    1. In Services, right-click Print Spooler and then click Properties.
    2. Click the Dependencies tab. The first box lists all of the system services that must be running for Print Spooler to start. These are the dependencies.
    3. Make a note of each service, click OK and then start each service upon which Print Spooler is dependent, if the service is not already started. If a service was not started, right-click it, click Properties and then confirm that the Startup type is Automatic.

    Q: When I try to connect to a shared printer, I receive the message "Access is denied". How can I connect to the printer?

    A: There are a number of reasons that this can happen, but it usually means that you're having trouble authenticating with the print server. Check the following:

    • Right-click the printer on the print server, click Properties, click the Security tab and confirm that the appropriate user accounts have the Print permission. In a home environment where printer security isn't important, this probably means that the Everyone group should have Print permissions. When in a home networking environment, you can also try logging on to the client computer using an administrator account that has the same name and password as an administrator account on the print server.
    • Confirm that you can access shared folders on the print server. If you cannot, troubleshoot file sharing (hint: you might need to enable File and Printer Sharing, and enable the File and Printer sharing in the Windows Firewall).
    • If you continue to have trouble, use the following procedure to add the printer using a local port.
      1. Open the Printers folder on the client computer from which you want to print, right-click a blank part of the window, click Run as administrator, click Add Printer.
      2. In the Add Printer wizard, click Add a local printer.
      3. On the Choose a printer port page, click Create a new port, select Local Port, and then click Next.
      4. In the Port Name dialog box, type the network path to the printer to which you want to print. For example \\server1\printer1 (where server1 is the computer name of the print server and printer1 is the share name for the printer). Then click OK.

    Note: Creating a local port instructs the client computer to use its own printer driver to render the printer as a RAW print job and send it directly to the port (which in this case goes to the print server). This obviates the need for the print server to provide feedback to the client, which can work around some authentication issues, as well as issues with mismatched driver versions on the print server and the client computer.

    (Thank you Austin Mack from Microsoft Product Support Services for your assistance with this post, as well as user Melonhead for providing a similar answer to users with the authentication issue before this FAQ entry could be created! )

    Monday, October 22, 2007 12:11 AM
  • Why doesn't my <insert hardware device> function properly? It worked without issues in XP.
    please check the plastic card port for printing
    Wednesday, November 4, 2009 7:02 AM