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Who in the United States can repair a bricked Microsoft Lumia 950 XL that I believe is stuck in a bootloop? RRS feed

  • Question

  • I have tried numerous soft and hard resets of the device including battery removals and testing with voltmeter, new charger and cable.  All calls to Microsoft for support resulted in dead ends as all calls were rerouted to call centers in the Philippines with phone operators basically reading scripts providing non-working contact links or phone numbers for U.S. support. 

    I have done days and days of online research on how to resolve the problem myself downloading both the WDRT(Windows Device Recovery Tool) and WP(Windows Phone) Internals.  Neither can detect my phone as I was hoping to flash the phone with firmware downloaded from LumiaFirmware.  I have been to a local, Microsoft Store in St. Louis and they tried the WDRT too with the same results.  

    Both the B2X.com link and phone # supplied by Microsoft Support in the Philippines are non-functional.  The link goes no where and you cannot contact anyone in the company through it or start a request for service (at least for a Lumia 950 XL; perhaps it works for other devices).  The phone number is also a non-working #.

    I purchased this phone in November 2018 to upgrade my old, Windows 8/8.1 Lumia 925 to a more current Windows 10 version phone.  I had been waiting on the possible release of a rumored "Surface" phone; but, after reports of its early demise I opted for Microsoft's "flag ship" Lumia 950 XL instead.  If I had known then that no one provides service/support for it, I would have purchased something else 9 months ago. 

    I know that there is still a small group of Windows phone, die-hard enthusiasts out there.  I am hoping that one of these guru's that are building 950 XL's with Windows 10 on ARM or other builds may be able to  assist me in breath- ing life back into this phone and help me salvage my investment in the phone and accessories.

    I have purchased a new, Samsung S10e to use as my everyday phone; but, still want to try to revive the 950 XL to use one way or another.



    • Edited by capnrichz Friday, August 16, 2019 12:33 AM
    Thursday, August 15, 2019 11:59 PM

All replies

  • Too tough to find a Windows mobile repair shop presently.

    I found this one:

    https://www.cellphonerepair.com/smartphones/lumia-950-xl-repair/


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Friday, August 16, 2019 1:28 AM
  • Thank you for the reply.  Yes, I have already contacted three, local CPR stores near St. Louis, MO.  They do not fix "bricked" phones.  They replace cracked screens, batteries, etc.  They do not flash firmware or replace hardware on Lumia 950 XL's.
    • Edited by capnrichz Friday, August 16, 2019 2:06 AM
    Friday, August 16, 2019 2:01 AM
  • You get  one from Amazon:

    https://www.amazon.com/Microsoft-Lumia-Factory-Unlocked-Smartphone/dp/B019YFC8XI


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Sunday, August 18, 2019 1:31 PM
  • Thanks again for your reply; but, what do I do if or when that phone needs service/support? Buy another? 

    I have already purchased a Samsung S10e for everyday use.  I do not want to waste any more time or money on another out-dated, 950 XL.

    It would be NICE if Microsoft supported/serviced all devices they sell to consumers.   I can see this is a waste of time like all my other attempts to communicate with anyone associate with Microsoft-thanks again for your time and efforts.


     
    Sunday, August 18, 2019 2:42 PM