none
Backup will not get past Creating Shadow Copy RRS feed

  • Question

  • Hello,  I have been trying to backup my machine and it just will not happen.  I have select the recommended option and it is backed up to another hard drive.

    The problem is that the progress bar will not get any further than 7 % and it states creating Shadow Copy.  I have left this over 12 hours and it has not moves.  There are no errors but 7% in 12 hours is excessive. 

    If I try to stop the backup it then just says stopping.  Again left for many hours.

    Any help would be appreciated.

    Thanks

    Scott

    Friday, May 15, 2009 12:13 PM

Answers

  • Hello.

    I believe one of you have raised a bug for this issue. I took a look at the backup traces during this issue:

    From the backup traces:

    [0]05FC.0DF4::05/22/2009-22:52:29.531 [engine] [Not excluding MSI registry entry: 02:\SOFTWARE\Microsoft\DevDiv\TRIN\Servicing\8.0\SP]

    [1]05FC.0DF4::05/22/2009-22:52:29.543 [engine] [Excluding MSI file: C:\ProgramData\SupportSoft\DellSupportCenter\_default\data\sprt_resource\31606edc-e726-410d-846e-37412d13e954.4\31606edc-e726-410d-846e-37412d13e954.4.xml]

    ...

    [1]1874.0868::05/23/2009-00:29:15.021 [ui_utils] [Either the api SxFindExistingWindow found the existing window's handle or some unexpected error occurred]

    Backup is stuck while enumerating the MSI files to exclude. The root-cause of this issue is that the MSI API called is throwing up a dialog when it finds that a component is installed to run from source and the source is not available. But since backup is running as local system service, the dialog is not interactive and so backup gets stuck.

    This is the same as Windows7 bug:

    590615 ORT: WIN7: Client: OEM: Lenovo: Backup hangs on system with Lotus Notes Installed

    We have fixed this issue for RTM. We have seen that this issue is not specific to Lotus Notes. There are bunch of other programs whose MSIs behave this way.

    For now, there is no simple workaround. You could do one of the following:
    1. Make sure that the location from which the program causing backup hang was installed is available during backup.
    2. Uninstall the program causing the backup hang.

    Unfortunately it is not very simple to figure out which program is causing backup to hang (trial and error should work, if possible).

    Thanks,
    Sriram [MSFT]

    Monday, May 25, 2009 5:37 AM

All replies

  • ...

    The problem is that the progress bar will not get any further than 7 % and it states creating Shadow Copy.  I have left this over 12 hours and it has not moves. ...


    I am having the exactly same problem ever since installing the Windows 7 RC (build 7100).  It was working fine for me on the beta build 7000. 

    Note: I did a clean install of Windows 7 RC 64 bit (build 7100),  and used "Windows Easy Transfer" program to backup and restore my settings from build 7000 to build 7100.  Other than this issue, everything went very smoothly.

    After running into this problem, I finally rebooted system, deleted the backup directory on my backup drive (which is a 2nd internal sata hd in my system), and tried to backup again.  Same problem still happened.
    Friday, May 15, 2009 3:53 PM
  • Hello.

    I believe one of you have raised a bug for this issue. I took a look at the backup traces during this issue:

    From the backup traces:

    [0]05FC.0DF4::05/22/2009-22:52:29.531 [engine] [Not excluding MSI registry entry: 02:\SOFTWARE\Microsoft\DevDiv\TRIN\Servicing\8.0\SP]

    [1]05FC.0DF4::05/22/2009-22:52:29.543 [engine] [Excluding MSI file: C:\ProgramData\SupportSoft\DellSupportCenter\_default\data\sprt_resource\31606edc-e726-410d-846e-37412d13e954.4\31606edc-e726-410d-846e-37412d13e954.4.xml]

    ...

    [1]1874.0868::05/23/2009-00:29:15.021 [ui_utils] [Either the api SxFindExistingWindow found the existing window's handle or some unexpected error occurred]

    Backup is stuck while enumerating the MSI files to exclude. The root-cause of this issue is that the MSI API called is throwing up a dialog when it finds that a component is installed to run from source and the source is not available. But since backup is running as local system service, the dialog is not interactive and so backup gets stuck.

    This is the same as Windows7 bug:

    590615 ORT: WIN7: Client: OEM: Lenovo: Backup hangs on system with Lotus Notes Installed

    We have fixed this issue for RTM. We have seen that this issue is not specific to Lotus Notes. There are bunch of other programs whose MSIs behave this way.

    For now, there is no simple workaround. You could do one of the following:
    1. Make sure that the location from which the program causing backup hang was installed is available during backup.
    2. Uninstall the program causing the backup hang.

    Unfortunately it is not very simple to figure out which program is causing backup to hang (trial and error should work, if possible).

    Thanks,
    Sriram [MSFT]

    Monday, May 25, 2009 5:37 AM
  • Sriram,

    I have this exact problem, but it will be very difficult to figure out which of about 20 programs I installed that day is causing this error.  Will the RC get an update to fix this bug?  I am assuming an image backup (which works perfectly) can be used as a complete "backup" if I care to use that method, right?

    Thanks,
    Bob Evans
    • Proposed as answer by Tadgoz Sunday, June 14, 2009 7:56 PM
    Tuesday, May 26, 2009 8:44 PM
  • I'm having exactly the same probelm as the aabove people - my win7 rc backup hangs at 15% - not able to stop it either - action centre always says backup in progress - any fixes for this yet ?
    Wednesday, June 17, 2009 5:18 PM
  • Same problem here. Same backup in progress message. Only that when I try to do a backup, mine gets stuck at 39%.
    Tuesday, July 21, 2009 8:57 PM
  • I am using build 7100 and I get locked up trying to use backup. In fact the process icon is still showing "Backup in progress" in the tray even though no backup ever started. I was saving to a separate partition. In the event this is a corrupt install, what am I supposed to do? ReInstall? I am also having trouble logging into my email accounts. I use MS Outlook2002 and everytime I log in I am asked for my password, even though I have saved it. WHat gives there? Also I am prevented from following links in email and webpages. I click on a link and nothing happens. This is less of a problem since I turned off Protected Mode in IE, meaning more links work but not all. Hoping some help will come my way.
    Monday, July 27, 2009 11:11 AM
  • Hi,

    I have the very same experiences with Backup in Windows 7. The first attempt to create manual backup is Ok but the consecutive automated/manual  Backups are terminating on creating shadow copy. It hang up on 7 % and that's all.
    Sunday, August 9, 2009 2:25 AM
  • Hi Scott

    I just want to report that I have exactly the same problem as you. The shadow copy progress gets stuck at 7% and has been for days. I have successfuly done a backup on the same machine but then on an other network share, after moving to an other network and using an other network share I got the problem.

    Regards
    POB
    Thursday, August 13, 2009 4:12 PM
  • HI,

    Another one for a fix please. 7% shadow copy issue.

    Identifying a program after MONTHS of trying to find a fix then coming across this post...

    Is there any way of just stopping my machine thinking a backup is going on? Windows Updates take forever as it seems Restore points fail because Shadow copy is clogged up, and have to time out so the update can go ahead!

    I ended up creating a WIM of my full system just to get a backup!

    Robert

    Saturday, February 14, 2015 3:47 AM